Deck and Drive

Our experience with Deck and Drive (D&D construction) has been extremely disappointing. From the start, the work was full of mistakes, poor workmanship, and almost no communication. Pavers were installed in the wrong direction and wrong colors, the walkway was placed incorrectly, cement was left exposed, no underlayment was installed under the sand (so now we have weeds growing up through our pavers), and then they even installed pavers over an active sprinkler head. They repeatedly missed appointments, sent crews during all-day rain (so no work could be done on those days), and ignored our requests for basic protection around our home.

Before D&D even started our project, they told our finance company it was "substantially complete," and they tried to collect full payment. Then later, despite the project being nowhere near complete, D&D again told our finance company it was "substantially complete" and tried to collect full payment.

Due to the lack of progress, the quality concerns, and D&D's refusal to provide a corrective plan in writing, we no longer felt comfortable allowing them to continue. In response, D&D placed a lien on our home and threatened foreclosure. To protect ourselves, we felt forced into having to hire an attorney to try to rectify all the issues. We have now been in this lawsuit for well over a year, with pallets and sand still blocking our driveway, and our front entrance is still not fully usable.

Based on our experience, we can not recommend Deck and Drive (D&D Construction). This review doesn't even represent all of the issues we have with D&D in regard to our project. There are so many issues, we can't even write them all in this review.

Instead of addressing legitimate concerns and correcting their mistakes, they chose to pressure, misrepresent progress, and ultimately sue and threaten to foreclose on their customers. We are not the only customers to be involved in a lawsuit against D&D. We are #5.

I went to Deck and Drive in April to get pavers installed for my driveway. We paid around $4310 for the job and got it done in May. However, the pavers were not installed until after July 4th. On 9/2, I emailed the office to follow up on phone calls I had made asking them to come out & fix several cracked pavers & some that were separating from the side. I attached photos of the broken pavers. Since then, we have been calling or emailing the office every few months to ask for repairs to cracked & broken pavers. They always say it's the last time, but it never is. We had the previous owner come out to take a look at the driveway, as well as the new owner. They assured us they stand by their product & would make any repairs needed. However, when I called the office on Tuesday 1/3 to let them know about several cracked pavers, the receptionist informed me there is a repair fee of $4,000. I told her no one has ever charged us for these repairs, and asked when was this policy started. She told me it was always their policy but she would have someone contact me to let me know about the repairs. Their field manager emailed me on 1/5: "Unfortunately this job is no longer under warranty. We will gladly come out and do any repairs, but would have to be under a new contract, with a minimum of $4,000 worth of work. Please feel free to reach out to me if you would like us to send a new proposal. Thank you!" I replied that I would never pay them anything, especially $4,000 for a job that was never properly done & has needed repair from the very beginning! I am asking for the assistance of the ComplaintsBoard.com for either a full refund or a complete replacement (entire driveway ripped up and reinstalled).