Dentures
Who ever owns this company is a scum ball stealing money from people not giving them what they paid for but not these people I made an appointment two weeks ago got X-rays done and was explained two different things I just saw them today again now they me they don't have an aro Dr on their staff but yet they knew that on. my folirst visit then they try to tell. me my insurance wouldnt cover it surprise wrong andwer I knew before I wemt in I had insurance to cpver everything im filing a complaint against them forst thing in the am they are rip offs and im telling everyone everywhere stsy the hell awy ftom them dont even get me started on the secretaries or staff treat people I almost said something to the one today but ill talk to an attorney first these people need to be treated the way they treat others
Desired outcome: I just want my dentures and to treated like a human being not trash and an apology
Appointment cancelled
My appointment for 11:00 AM today (Aug 7,2023) was cancelled because I didn't reply to text messages sent to me. This is the 3rd or 4th time it has happened. Each time I drive over 20 miles each way and take a couple hours of my time only to find out it is cancelled. I have informed the office staff that my home phone is a landline and doesn't receive text...
Read full complaintReimbursement for services never rendered
I visited an Aspen Dental over 3 weeks ago. I had scheduled an extraction and put down a $200 deposit for the procedure. After I left I did some additional searching and found another dental office that would do the extraction free as I am a low income single mother on Medicaid. I called Aspen back and informed them of the situation, cancelled the upcoming...
Read full complaintThe customer care Vero beach office!!
I asked to have my x-rays sent to me, they said I had to sign a Hyppa form so I went in three weeks ago to do this. They said it would take about 5 to 10 business days before I received my x-rays through email. I just spoke with corporate office and they said that the Vero Beach a Aspen Dental never sent the request over to corporate, now I called them...
Read full complaintDental services
I am very dissatisfied as a patient with Aspen Dental of Pascagoula, MS located at 4001 Denny Ave. This is my own experience and my opinion, I have been a patient for many years, and I have had wonderful experiences until this past year. First, my most recent appointment took me several months to even get an appointment at the Pascagoula office due to their...
Read full complaintEmergency walk in
Broke a tooth on Friday 7/29/23 called to have remnants removed and would you know can’t do anything till 7/31/23 @3:00 pm. Go to appointment spent 3 hours of paperwork and poking around and looking by this time it 6:00 pm and when I ask about removing the tooth. I was told and I quote There’s no time to do that today. You’ll have to comeback Aug 12th. So in my book your Emergency walk in is false advertising on your part as I’m still in pain and the tooth is still hurting.
Desired outcome: 3151 North Rock Road Wichita Kansas
Consumer fraud / conversion / malpractice
Overbilled for services and products I didn't need and not finishing my follow up after my root canal, shady characters told us we had to take a care credit account, gave us a mouth guard we didn't need and other products, never called me back to finish the root canal that another dentist did which they were supposed to do, now I'm waiting over a month to...
Read full complaintcomputer malfuctions
I went to the Valparaiso, Ind office and spent $4600.00 on my bridge. I have the ability to get reimbursed for some of my expenses. In order to do that I need an itemized bill for my services on 4-20 and 5-15-23. The office cannot give me this because your irresponsible computer geeks cant fix their problems. I live on a fixed income and want this receipt ASAP!
Betty Buck
dob 1-16-55
Email address: [protected]@yahoo.com
Desired outcome: I want my itemized receipts with the diagnosis codes on it
Holding an overpayment for over three months
I went to Aspen Dental on Sam Ridley in Smyrna, TN 37167 back in 2021 for a teeth cleaning and other services. At the time I did not like the cleanliness of the office or the staff dentist so I left. I returned in 2023 to find that I had a credit on my account since 2021. I have insurance now and the Aspen Care Plan. I needed a partial and my teeth cleaned...
Read full complaintCredit charge which should have been credited by aspen dental in sherman, texas
My husband; Brent Pendel; went to the aspen dental in Sherman, Texas on 6/30/2023 to get a tooth extracted. We paid $347.00 by credit card; discover credit card; and were told to come back on that next Friday to get the tooth extracted. We were contacted by the office then following day; that the dentist would not be available; so we cancelled the...
Read full complaintNon refund of over charge
On feb 21 I was charged $111 for a dental evaluation I submitted the claim to my medicare supplemental and they paid $51 i, ve been trying for several months to get a refund but I just get put off, I had procedure done in n apple valley mn and was referred to the hastings office for collection the number ive been in communication with is [protected].
Dentures
June 9 2023. Started pulling off 8 teeth. Full dentures put in Lowers were terribly made. Didn’t fit at all. Could see lower rim when mouth opened Another mold made. It too didn’t fit as well as wax imprint. 7 weeks I still have no bottom dentures Have traveled 120 miles round trip at least three times a week to get dentures to fix Have had 4 molds made, four wax fittings Last fitting wont even my dentures I want reimbursement for all the time and travel I’ve done? I will NOT recommend anything at Aspen Dental
Desired outcome: Reinbursement
Top denture and all around service leading up to the surgery
Me and my partner came in there about a year and a half ago looking to get work done on out mouths. It has been a nightmare since I walked through the door. The trauma from this place is insane. Not only did they mess up my work and left pieces of teeth in my gums that my denture cracked, my gf had her denture for 4 weeks before it broke and had to be...
Read full complaintRefund
Patient account # 3471939
I called Aspen Dental on 6/15/23 indicating that I was having mastectomy on 6/16/23 and that with treatment I will not be able to get my dentures for at least a year or longer. I asked that a refund be sent to me via check for $1100.00 for I will be out of work and have a family to feed. I also explained that the bank card that the payment was made from is invalid due to a few months prior my ban found a fraudulent charge and cancelling my card and issued me another one. I have called the office several times and was told to wait. I called the corporate office on 7/19/23 and she told me that things were moving along and the last update that she had was on 7/7/23 and that it would go back on my card. I explained that I needed a check mailed. She said that if it bounces back then they will issue a check. This will delay my refund even more. I am requesting my refund via check by issued asap for I still can't work and need to survive, it has already been over a month. Please help me!
Desired outcome: Refund send asap!!!!!
I believe they are practicing medicare fraud.
I’ve been to Aspen dental four times. Every claim was filed in a timely manner with the exception of the last appointment on June 14 where two teeth were filled. They overcharged me and haven’t filed the claim yet, gave me the wrong claim number and they are telling me it will be 60 to 90 days before I get my money back. Every claim was completed filed...
Read full complaint and 1 commentdentures
Two years ago I went to this practice and was back monthly complaining of pain and ill fitting dentures. Two sets of dentures were made, the second after continuous complaints that the dentures never fit correctly, constant complaints of pain, there was a piece of tooth left in the bottom side that had to be extracted months after the second set of...
Read full complaintDental service.
I went to Aspen dental in Barboursville WV. Last April because I wanted dental Implants. I explained I wanted the kind that did not come out because they told me it would feel like my own teeth. This has been the worst thing have ever been through. I was told it would be about 9 months to complete the process. Well, it has now been 15 months and still I...
Read full complaintDental work/appointments/dentures
I would love to be involved in this lawsuit if it's still possible or any future lawsuits as I'm positive there will be more. I've never had such a terrible experience at any dentist in my life. I'm only 35 and experienced a several year long depression, during which I did not take proper care of my teeth. I also did not have dental insurance until 2022 so...
Read full complaintCredit due to me since april
I had my top teeth pulled back in April. I had an estimate given to me and paid in full the amount I was going to be charged. I paid this before the procedure was even done. I also have dental insurance, they estimated what my insurance would pay. They were wrong and I am owned $1124.00 . I have called every week to ask the status of my refund. I started calling every week the end of April. Then there system crashed back then. They told me the could not refund any money until the system was back up. They created another account for everyone. When the system came back up, I was told they had to merge the accounts before they could refund my money. I am still hearing the same thing. I have had multiple staff at Aspen say they see the amount quoted above. I had asked to speak with the financial manager and was refused. There is no excuse with a company as big as Aspen to be treating patients this way. If I owed Aspen they would have had collection agencies after me. I just want the money back that is owed to me. I have not been rude, I feel I have been more than patient. I am a patient at the Auburn office. I have only been there 2 years. Sally Legg Cell [protected] Email [protected]@yahoo.com
Desired outcome: Credit my credit card for the amount owed to me $1124.00
Please remove my personal contact information from the body of this complaint. I didn't realize it would show there to everyone.
Dental service
On May 31 I paid $1,479 for dental work. When I went to the office to be treated, I was told that they were waiting for a part so they could make an impression. They stalled for over 30 days and then told me they couldn't do the procedure. I requested a refund and was told that the refund will be sent to me from the corporation. Since I had to get the procedure done, I went to another dentist and he ordered the part and he received it in two days. The work is scheduled for July 17. All I want is my money back for work they could not do and they knew this when they took the payment. Knowing you can't do a job and take payment is fraud. If need be I will file charges
Bobbie Kucharek
76 Samplers Ct
Hedgesville W V 25427
Desired outcome: Return my payment of $1,479
Most discussed Aspen Dental complaints
Class action lawsuit against aspen dentalRecent comments about Aspen Dental company
Surprise billing, fraud in billing, taking advantage of the elderly
Western Dental Services
295 reviews
Affordable Dentures & Implants / Affordable Care
135 reviews
Coast Dental Services
187 reviews
Nuvia Dental Implant Center
9 reviews
Dr. Marco A. Munoz Cavallini International Dental Clinic / AestheticDentistryCR.com
4 reviews
We have received your comment. Thank you!