Aspen Dental

Called Aspen Dental for my daughter-in-law today. She provided them with my insurance card. She called 3 times to see where the claim was because she kept receiving a bill from them, and they said they submitted the claim to her Insurance, 3 times. She finally paid out of pocket to get them off her back. I called my insurance company today and was told that a payment was made to Aspen Dental on Nov 30, 2012. I called and spoke with Will the (Extremely RUDE and UNKNOWLEDGEABLE office manager). He stated that they had never submitted the claim to her insurance, but would submit today. (later in the conversation he stated maybe they did sumbit something but he wasn't there at the time, and they go through a lot of staff so its hard to follow up) I can see why people don't stay there with rude, arrogant people like WIll. I asked him to call her insurance company, because they stated that they had sent Aspen Dental a check back in November 30th. His comment is "We don't call insurance companies. It's not our job!" WHAT? This looks like Insurance Fraud to me. Just confirmed that they were paid and check was cashed by Aspen. Getting paid by and Insurance company and then harassing the client to pay and now they have full payment from both (double dipping, which is not legal). Next step complaint to Insurance Commissioner to report FRAUD.

My previous dentures were a good fit; however they were about 20 years old and 2 teeth had broken off and I was tired of super gluing them back in. So, I went to aspen Dental. The new teeth cause me to bite my inner mouth flesh, don't lineup top and bottom and suction is not as good as my previous dentures. I also had to wait an hour for them to bring in my new dentures the day I was to pick them up. It would have been longer if I had not gone back out to the receptionist and complained. The doctor had to leave a patient to come address my issues. I would think twice about going back to Aspen.

Went to have old dentures replaced with new set. Upper set was fitted well but the lower set forget about it. I went back and forth for over three months and at the last visit the Dentist said that they don't have control over the technicians that make up the dentures. Poor excuse for not being able to get a good fitting dentures. I have been wearing dentures for 45 years and this place was like going to a fast food place. The dentist tried to talk me not getting inserts into my lower jaw but I declined. I am still waiting for a refund on my lower set because they would not take another impression. I think they should be investigated.

I went to have work done on my mouth, and had some tooth s removed. they inserted me with immediate denture. and I have to wait 6 months. now they want to charge me $900.00 more.

I agree completely. Good complaint

I feel that Iwas scammed by aspen dental. They signed me up with a health card and charged over $2, 000.00 on this card on my first visit. Has been over 6 months and I still do not have dentures. I was their at aspen dental over 4 weeks ago and the dentures I tryed on did not fit my mouth. Aspen dental had taken three impression of my mouth and these dentures I tryed on were way off did not fit my mouth. I need my money back. I am still paying for these dentures through this credit card they had set up to get their money at one lump sum on my first visit.

rude rude rude. attitude . arrogant. now trying to get copies of my xrays that were suppose to be free with free consultation, they billed my insurance 500. cannot get copies of xrays. calles 6 times. sent one xray. hung up on 3 times left 2 messages. horrible customer service. should be under investigation. bad dentist and xray tech.

I made appointment and was told they take my insurance. They went through the entire x-ray process before coming in to tell me that actually they don't take it.
I'm sure the point was thinking I would just go ahead with it. Now I'll have to get a whole another set of X-rays somewhere else. Not acceptable.

Apparently it's true, EVERYONE has periodontal disease and needs a deep cleaning. I had hoped that after all these years of terrible reviews they would have changed their procedures. They have not, I was REFUSED for a cleaning unless I paid $1000 for deep cleaning, and the price started at $1,500 in miraculously dropped to around 500 out of pocket. My insurance pays for one cleaning a year but not here it doesn't.
BEWARE. I will not contribute to a business with these practices.

I would amend this if it allowed, as they were professional and kind enough to share X-rays with another location, who was able to see me right away.

I have had my Dentures less than a year and already they have broke and had teeth fall out. Paid a lot of money and have a 9 year warranty and can't get past the first year. I have wore dentures for 25 years and have never had this much trouble

Suck! they nessed up appointment last weel i rescheduled in person hour before appointment they call and ask if i can come 30 minutes early so i showed up before ny appointment and no ine was there lights off door locked! will never go bavk they suck

I am not satisfied with the service at Aspen Dental. I went twice to have my partials adjusted . My mouth is very sore and gums are swollen. I can not go out in public with this look and pain.

I have been waiting on a refund for 77 dollars since May of 2023. The office mgr Kimber keeps telling me she is turning in tickets for my refund but still nothing. Please guide me to someone who can help with this issue. I’m at my wits end with this issue. It may sound like just 77 dollars to you guys but it is a lot to me. I want my money ASAP.

I tried for THREE DAYS to get my dental records transferred over, but no one answered the phone (who could help). They provided no help whatsoever and didn't seem to care. Especially Stefan, a manager who was very rude.

I had to pay for dental services upfront, my insurance company paid Aspen Dental so they were suppose to send me a refund which they refuse to do, all I get is the run around. The work was provided on 6/29/23, the insurance paid 7/19/23 in the amount of 467.60 on claim number [protected].