Aspen Dental

On 04/23/2022 I went in to aspen dental to get my teeth cleaned. I had x-rays taken. The hygienist came in she told me that I had that the x-rays show that i had some calcium build up and maybe a couple of cavities but we'll watch them if there is a cavity probably won't fill them may need crowns I told her that I just need a general cleaning. She told me that they won't do a general cleaning until a periodontal cleaning done. I asked what this would cost the hygienist didn't know. That I would need to talk to the office manager. I told the hygienist that I just had my teeth cleaned about a year ago and I had no calcium build up.

After the procedure was done I went into the Office and talked to the office manager Brian he told me what the bill was I was shocked. He checked my insurance he told me that the insurance would pay $1545 and the remaining balance of $811 would be my responsibility. I agreed with this. After a few months Brian calls me and says that the insurance company denied the claim stated that I didn't have insurance with them. So I called the insurance company and I did indeed have insurance since 11/2021. That the number was put in CL1 instead of CLI for the letters. So I went into aspen dental here in Topeka Ks and gave them another copy of my insurance card and told them to enter CLI not CL1. I believe that the office personnel wasn't trained properly. I find out from the insurance company that I needed to be with them for 12 months before I can file this type of claim. Brian never called me back and told me anything. This is poor customer service.

Another issue is billing they don't seem to get the claim in. I had my teeth cleaned in 2023 and they told me that I needed to have the same treatment that I had before a year ago. This hygienist didn't numb my mouth and after the third time she hit a nerve I told her we are about done I was very discussed when I left the office. They still tell me that there is a bill but I have no record just what the insurance company tells me on their statement.

I had a chip tooth in from fixed in March 2023 this is after I had the cleaning done. It came off a two weeks ago I called for an appointment for 07/12/2023 to get the tooth fixed for the second time. When I arrived the girl at the front desk told me that there was a note for when I had called in but no appointment was set. So i had to set another appointment for 07/19/2033.

The whole experience with Aspendental has been a nightmare. After reading some of the complaints I have to agree with a lot of them for the service and the quality and procedures of the dental work poorly executed last but least customer service. When I talk to the office manager, I feel that I'M treated like don't know what I'm talking about getting the run around. All the years that I have been going to dentist this is the worst. The office is located in Topeka Kansas. My email is [protected]@yahoo.com.Thank You

It had been a couple of years since I had been to the dentist and I wanted quick care. I booked with Aspen Dental as most other clinics in the area were booked out for several months.

I got to my appointment the next day (yay) and had a short wait, x-rays were done, etc. etc. After x-rays, the dentist came in and looked at me for an absolute maximum of twenty seconds. The tech then unhooked my bib and said I was free to go before I reminded her that no one had seen me. Then a hygienist came in and supposedly performed a test of my mouth for gum disease that can't have lasted two minutes. I was told I have periodontal disease and needed to come in for a deep clean but nothing would be done that day.

I paid for half of the procedure up-front but something nagged in the back of my mind later, so I decided to widen my search area and got in with another dentist for a second opinion who did a MUCH more thorough job, informed me that I did not have periodontal disease, and performed a cleaning all on the same visit. The probing of my teeth for periodontal disease lasted close to ten minutes at the other clinic, and I was seen by the dentist for this, not a hygienist. I felt that the care at Aspen Dental was less than subpar, and they were trying to overcharge for services that weren't medically necessary.

I've since contacted the Aspen Dental clinic I went to for a reversal of the $400 I paid up-front and it has not yet hit my account, though I am keeping a sharp eye out.

The sales lady told and showed me some dentures. And she took my money right away. When it came time to pick the tooth color out they only had 3 colors and they were all dark , they didn't come close to being as white as the ones that I already have. She said sorry that's all we have unless you pay a lot more money.I am a eldery man on a fixed income and can't afford more money so I asked her for a refund . She said ok... fast forward its been a month and still no refund..This is the Katy Texas location.

On 7/30/2023 at approximately 8:15am the aspen dental office located at 3333 North lake Blvd., Suite, 6, North Palm Beach was called and an requested an emergency appointment today. My bridge was loose and I was in pain. The receptionist placed me on hold and upon her return to the phone explained that no appointment were available until Thursday July 6, 2023 and the office closes early on Fridays (2:00 pm. At that point I requested to speak to someone else in the office, but was never connected.

I had bottom partials made and received them in August of 2022.

I paid $780.00 dollars for them and was told that my insurance did not cover them. The code that was submitted was D5899. I called my insurance company to verify since I believed that they should be covered. They verified the code that had been submitted and Humana (my insurance) called Aspen Dental and spoke with the person in charge of billing. They agreed that the incorrect dental code had been submitted. I was told that Dr. Gates had signed off on the new/correct code to be submitted (which is code D5876). Humana has spoken numerous times with your billing person, as have I, and the correct code still has not been submitted. Your billing person told me to continue calling so that this wouldn't get overlooked, which I have, and I keep getting put off. I have been trying to resolve this for almost a year. The Aspen Dental office is the Frankfort, Kentucky location. I was just recently told the billing person I was communicating with (Eric) is no longer with Aspen Dental. The new person I've spoken with is Emily, and she said she would call, but has not. I have all phone calls documented with both Humana and Aspen Dental.