Agency Insurance Company Policyholders Reviews 2026

Latest Reviews and Complaints

jeanenz of Paducah, US

Mar 02, 2013 4:32 pm UTC

New complaint

Resolved

Would not cover damage

I was rear ended by a driver insured by Agency Insurance Company (AIC). The tail pipe and bumper were both damaged on my car since the other drivers car smashed around it (it looked totaled to me). I explained what happened several times to AIC but that would not believe that the tail pipe and bumper could both be damaged in one accident. I sent them photos I happened to have of my rear bumper from a couple of months before the accident. Still, they would not fix the bumper. Ever time I talked to the agent, he had a different story for how it couldn't possibly have happened that way. In their world, bumpers don't get damaged in rear end collisions.
There is an Allstate commercial where the man who is rear ended is relieved to learn that the other guy did not have a "cut rate" insurance policy. I think AIC is the company he was thinking of.

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How responsive is Agency Insurance Company's customer service?

1 Resolved

0 Unresolved

Total complaints: 1

Resolved complaints: 1 (100%)

Unresolved complaints: 0 (0%)

How do policyholders rate Agency Insurance Company?

Agency Insurance Company’s earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of policyholders are exceptionally satisfied with coverage.

Keywords

damaged driver fix insured photos accident agent bumper car collisions

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Agency Insurance Company has received 1 complaints on ComplaintsBoard. The first reported case, Would not cover damage, was published on Mar 2, 2013, and the most recent complaint, Would not cover damage, was posted on Mar 2, 2013.

Out of all reported cases, 1 complaints (100%) have been marked as resolved, while 0 complaints (0%) remain unresolved. The most recent resolved complaint, Would not cover damage, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. Reviewing complaint history and resolution outcomes may help users better understand the company’s track record and make more informed decisions.

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Agency Insurance Company Contacts

Agency Insurance Company phone numbers

(800) 492-5629

Click up if you have successfully reached Agency Insurance Company by calling (800) 492-5629 phone number 0 0 users reported that they have successfully reached Agency Insurance Company by calling (800) 492-5629 phone number Click down if you have unsuccessfully reached Agency Insurance Company by calling (800) 492-5629 phone number 0 0 users reported that they have UNsuccessfully reached Agency Insurance Company by calling (800) 492-5629 phone number

Agency Insurance Company address

7450 Coca Cola Dr, Hanover, Maryland, 21771, United States

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Apr 14, 2026