CB Parcel Delivery Services Yanwen Incorrect order

Yanwen review: Incorrect order 1

Peter Hurn of KARRATHA INDUSTRIAL ESTATE;WA, AU

Nov 20, 2023 5:42 pm EST

Verified customer

Review updated: Dec 12, 2023

Featured review

I ordered an 80 item Amaozon pack. I paid extra for fast delivery. It took over 2 weeks to get to me.
When it arrived it was a pair of wireless ear phones. I wish to have my other 79 items please
my item id was
367RU302868701000931500
IT WAS POSTED FROM
YAWEN
DISCOVERY COVE UNIT 3 1801
BOTANY ROAD
BANKSMEADOW NSW
2017
WHEN I EMAILED THEM THIS WAS THERE RESAPONSE
Kevin
Mon, 20 Nov, 18:30 (12 hours ago)
to me
Dear Peter Hurn,
Sincerely sorry for your dissatisfaction.

First of all, thank you very much for your interest in our store and for having purchased the product, and I am also very sorry that you received an unsatisfactory product this time.

I would like to explain that the rules of the game of mystery pallets are uncertain, Forrest Gump have said ："life is like a box of chocolate, you never know what you are going to get". So what product you will eventually receive is probabilistic. If the package is successfully delivered, it means that our transaction has been successfully completed, but as you are our valuable customer, we applied for a 5% refund for your unsatisfied product claim and hope that you will get the product you want in your next purchase.

Please let us know if you can accept this solution.
Feel free to contact us if you have any questions. Looking forword to your reply.
Your sincerely,

Kevin

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Sevannah

Bendigo, AU

1 comments

Sevannah of Bendigo, AU

Dec 12, 2023 4:19 am EST

Verified customer

Am I able to get the email address of where you sent the complaint? I recieved a parcel from this exact address and can’t remember what I have even purchased but all I got was ‘tissue paper’ yep a hand full of tissue paper and I don’t know who the actual business is to be able to complain to.

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