Victoria's Secret

! I’d strongly discourage anyone from buying online from this company. They are complete SCAM artists. I’ve honestly had no problems shopping in the store BUT my online experiences have been pure HELL! The first time I placed an order, I received a couple of body creams and a shower gel that were not to my liking, so I packed the items up along with the original receipt and headed to the store for an exchange. None of the items were used - I only wanted to exchange them for the same products, different fragrances. After getting to the counter with my new selection and items to return, I was shocked to find out their return policy. They wouldn’t refund the items at the register and stated that they had to return (mail) the items back to their “Corporate” office which would then prompt a credit on my Mastercard. He said that it would take 7-10 business days to see the credit. He kindly explained that although I wouldn’t receive a refund in the store, I could still purchase the “new” items that were in my hand. I started to do just that until I realized the items were at a HIGHER price in the store, than the returned items! WTH? I declined but went ahead and returned the 3 items and left the store with a “return” receipt and UPS tracking receipt. The UPS tracker stated that their “Corporate” office had received my return 2 days after I took it to the store but I went ahead and waited 10 business days before contacting them. Needless to say, after several inquiries and much frustration regarding the status of my return, they finally credited my Mastercard after 45 days!
My next purchase was on a humble, not thinking they’d screw me again. This time, I placed an order for several items. When my shipment arrived, I noticed that 3 of the items that I ordered were missing and 3 items that I hadn’t ordered was in the box. Thinking I’d made a mistake, I pulled up my original order online to verify. Sure enough, they botched up my order. I immediately called them. The CS rep tried to make me think I ordered the wrong items, although I was reading my order to her as I looked at it on my cell phone. We went back and forth then she rudely stated that “a phone is NOT a computer”. Anyway, she was more than happy to send out the “missing” items and urged me to return the erroneous items within 30 days so that I wouldn’t be charged. I packed up the items along with the receipt and returned them to the store the very next day. Again, receiving a return receipt and UPS tracking receipt. A week or so later, they shipped the missing items to me, credited the 3 erroneous items at the sale price but reCHARGED me for reshipped items at a HIGHER price! Not only that, they also added shipping charges! I was furious. After calling them, they apologized with a lame excuse and agreed to crediting my card. A month and a ½ later, they charged me AGAIN for the re-shipped items. When I called, she stated that they charged me because they hadn’t received the other items back. (I explained that the items WERE returned to the store the day after I received them!) After holding while she researched, she stated that they had received the items but didn’t know why I was charged again. After a few days, my credit showed up. A couple weeks later, they charged my Mastercard 2 more times! When I called, they claimed they didn’t know why the charges kept showing up. She stated that I needed to speak to the “Editing Dept.” since they’re the ones responsible for the charges, but since they close at 4:30 I had to call back the next day! The next day, after explaining my issue and giving my Mastercard # for the 50th time, they promised to credit my card for the 2 charges. I will be notifying Mastercard to cancel my card due to the unauthorized charges and warn them about this shady ### company. VS can’t get another nickel from me!

I am appalled at the Victoria's secret commercials on tv! They are provocative and inappropriate for daytime viewing! I have a 2 and 4 year old and am very upset that this is on! What are they setting my children's generation up for? How do you block it or get rid of it? It is on my local channels!

I hate victoria's secret!
My mother-in-law sent me some apparel from vs for my birthday. I sent them back for exchange. I neatly typed my new merchandise on word to send with their receipt. They actually credited back my gift givers credit card instead. So I get no gift this year or call my gift giver to explain what happened which will just hurt her feelings. No apologies from vs. No compensation for their f*ck-up. I wrote them to cancel my account and delete me from their mailing list. I doubt they will do it or even respond.

Recently I contacted victorias secret about a charge that was not right and i spoke to estel or estela from collections... she was horrible! she actually is the first representative to yell at me! She put me down by saying that it was not her problem that I did not understand what she was saying. I can go on and on about her rudeness... since when can you yell at a client who has always paid your bill and calls to make a legitimate concern. very rude. I am dissapointed that Victoria secret would allow such behaviour. wow..

PROS: I mean, they've got a user-friendly site, I like the product -- who doesn't own something from vickys?

CONS: The shipping and handling is just WRONG. PLAIN WRONG. The other day, I put a bunch of bathing suits into my basket and one dress. The shipping and handling charges came out to about $22 ! In what world does it cost THAT MUCH to ship domestically to NY--GROUND SHIPPING no less! There were absolutely NO bulk items (like overcoats, boots, handbags or any others) that could possibly have contributed to an astronomical charge as that.

I decided to forego $200 worth of bathing suits and took my business to another site.

Victorias Secret Stores Inc agreed settle to a class-action lawsuit for unpaid overtime. My claim against company covered same period of [protected]. Victorias Secret refuses to pay the $10200 now owed me. Department of Labor refuses to help and State of Texas is so corrupt that no business can be sued in this state for any reason.

Stopped by to purchase a bra. I know my size since I had brought one there a month ago. This young girl said what did I need and I told her I was looking for a 42DD bra but that I didn't know what section it was located. This person started telling me that they didn't carry my size and I should leave the store. I was puzzled. I asked her to call the manager and she claimed to the the manager on staff. Her name was Arlene according to her name tag. I told her she had no right talking to me in such a bad manner way. She perceeded to tell me that I was too big for the store and that they didn't carry my size. Again I was very shock with what she was telling me, considering that I had purchased a bra there about a month ago. Some of the customers started to stare at me so I felt embarrased so I left and went to Lane Bryan and got a bra there. I will shop at Lane Bryan more often. However, this young girl Arlene had a real bad attitude and I should really talk to a lawyer about discrimination. I do own a Victoria Secret bra. She didn't even bother taking my measurements she said I was too big! Should I talk to a lawyer?

I purchased from VS City place WPB today and was asked if I wanted to get a free VS Rewards Card, I would receive coupons in the mail, $10 off a $60 purchase and freebies on my birthday, its totally free said the associate and takes just minutes, Ok I said "BUYER BEWARE" at no time did she say the words "CREDIT CARD", what she was actually having me do was apply for credit, I was soo fuming mad! I was duped into applying for a credit card, I am going to write the corp office and let them know how this associate is wording it so that unsuspecting consumers unwittingly apply for credit. I complained to her manager who was totally backing her up of course, however I heard her giving this same speal to others, im sure she is on some type of incentive, but this ding on my credit could prevent me from getting my much needed refi on my house :( bad business VS

There isn't much for men to wear in Victoria's Secret, but some of their underwear works well for guys IMHO. At any rate, Whenever I shop VS, I always see lots of other guys in there too, some helping their girlfriends / wives shop, some alone. I never see them shopping with their buddies. Go figure. My complaint, is that with so many guys shopping VS, shouldn't they have a men's Dressing room? I'd feel really dumb standing in line with a bunch of women holding a bunch of Women's underwear, Yet they'd make us do it.
Victoria's Secret should have a separate Dressing room for Men.

A few months ago I went into a Victoria's Secret store. I was specifically going to buy five pairs of underwear for $25 as a part of a deal in their PINK collection. When I got up to the counter to pay for my underwear I noticed one of the panties had something on it. There was a large blood stain on the inside of the underwear. I showed the salesperson and she just told me to pick out another pair, like it was not a big deal. To say I was disgusted is an understatement. It is foul and unbelievable that they would have dirty underwear, especially with blood, for sale.

Whatever or whoever is making the bras and panties these days are slacking. Years ago I could buy a bra and with care it would last a couple years so I wouldnt mind paying a mint for them, but now its a totally different story the stuff falls apart no matter how gentle you are with it. I recently bought panties at 10 a piece and the first time i wore them there was a hole in the seam and a bra I have was only wore 4 times before the wire started poking through. The new sweat pants are a joke they are almost 50.00 and the fabric is so thin and cheap feeling I would be afraid a hole would rip within the first wear. Ive spent alot of money over the years but not anymore, and the sad thing is they have so many customers no matter how much you complain nothing will get done about it. So thank you Victoria Secret for making me feel ripped off everytime Ive shopped there, and by the way Im looking for a new place to spend my money do you have any suggestions?

I would like to know how Victorias Secret charge double for shipping? I was charged $15 for shipping and the Customs Form at the postoffice notes that they only paid $7.64...I would also like to note, I ordered a 8.5 shoe and the shoe I received had to be a size 7 but I would not no because the size was NO where on the shoe!The shoe box read 8.5 but the shoe had NO ink of size on it. I think they are filling orders with what they have left (this shoe was on sell) I would like to note we are a military family living overseas and we have a APO box. This company is a ripp off. I would like to recommend zappos and heels.com..Free shipping and Free returns. Victoria's Secret should keep their SECRET to THEMSELVES (nothing but lies anyway) I'm going to put up signs around the base letting military families know, what I have learned about this company.

I' am extremely displeased with my Victoria's Secret Credit Card. The company does not send out the rewards it promises (such as the $10 birthday reward) in addition to gift cards it promises for signing up for additional account protection. Even in spite of calling them over the phone multiple times, the company still fails to deliver on their promises. I find Victoria's Secret to be an incredibly dishonest company.

The women and young girls that work at the Pueblo Mall store are very rude. They act so snooty - when they are JUST retail store workers, probably making $8.00 an hr. When I complain to the managers she was more unprofessional then the girl that waited on me. There is no reason to treat the customers the way they do. I have been to alot of stores and the worst one is in my home town!

My daughter made a purchase on 3/23/11 went to return it unworn, with the original receipt on 3/27/2011 and was told that she could not return it without a driver's liscence. She's 15 years old and the yoga pants did not fit her. They can allow her to make purchases there without a driver's liscence but will not allow her to return them? When I inquired about this the cashier informed me "yes, she can purchase anything she wants but we cannot give her her money back. It's our written policy." This is discrimination and is unacceptable. I will never go back to that store again.

I placed an order from VS early January. They ended up sending me the wrong order, so I sent it back. When the stuff I ordered arrived, I returned that stuff too. They gave me a refund and I thought that was that. A month later, I get an email saying they never received the return of the incorrect items, and would therefore be charged again in 14 days. I called customer service and the lady checked my tracking info and saw they in fact everything was returned. She said she marked the items as returned and said I wouldn't be charged. 3 weeks later, my credit card was charged again. I called, now for the fifth time, almost 2 months after I placed my original order, and was told I would be getting the charges reversed. Let's hope this is the last time I will have to call customer service. Beware if you order from this company...you will have to watch your credit card statement carefully and probably spend tons of time on the phone.

I have been completly insulted by 3 different people trying to collect money. I understand completly that I havent paid in months! But I just asked if I could set something up for the Month of April 75.00 and I was told no! Is this correct I could be told NO that I cant make a payment!? Sounds to me like you really dont want money. I cant make a payment?!

I have been shopping at this particular store ever since I could drive. I have always respect the people that work there. But now ever since the last few years, the people that works there has been absoultly rude to asian. My sister went to ask a question, the sales person literally ignore us and went on her way to another customer. we thought maybe it was because she didnt hear us, but we were in the store for about 20 minutes, not one sales person look at us. we were being ignored.. what the hell is this!
a few months ago, i have gotton a free fashion show panty for showing a text on ur phone to get one.. since they didnt have any in my size, which is a (xs), i can take a (large) and exchange it in any stores which they do come available. less did i no, today i went into the store because i had gotton a free fashion show panty a few months ago. the sales person that was ringing me up happens to be the manager that day waas rude, inconsiderate, WHAT A ###! she said that i cant exchange for a different size because my receipt was expired.. what the hell was that supposed to mean anyways? all i remember was the sales person telling me whenever it comes available i can exchange it for my size. WHAT THE HELL AM I SUPPOSED TO DO WITH A SIZE LARGE PANTY? I wasnt aware that i had an expired receipt whereas the managers wasnt any help whatsoever.. she just kept yelling and saying she cant return my item and pass me to another associate then return and say, i cant return the panty.. im not returning, i was exchanging to have one in my size.. i m sorry but it wasnt my fault that each of the sales associate will say one thing one day and something else in another day. And it wasnt my fault that you guys never have the panty in stock at all.
so basically i just grab MY LARGE PANTY AND LEFT THIS STORE BC THE STUPID, RUDE, VERY UNHELPFUL, INCONSIDERATE HUMAN BEING WASN'T ANY HELP TO ME.

one thing's for sure, i am never ever coming back to this store.And I am telling all my sisters and friends to never ever shop at this store. Because they have bad customer service and racist to asians too...

ive spent so so much money every week when i come here, and this is the respect that people give you. especially the manager that day, she should be fired for yelling and screaming at a customer.

when u go to a place, any place, you want to feel thats its a home, that you can communicate with the sales peoples., but i was totally unsatisified and very UNHAPPY being in that mall today.I am never ever going to that mall ever again.
they never ever have the sizes you want!

On December 4, 2010- I purchased 8 gift cards at Victoria secrets and 10 gift cards at Bath and Body Works using my Victoria Secret Credit card at both stores. I have been doing this for the past 5 years to give as Christmas gifts. Unknowingly to me WFNNB Victoria Secret Credit card deactivated all cards because a flag went up as a possible fraud. On Tuesday the next week I had given one card out and my friend told me that it was not any good. I took all the cards back to the stores and when they ran them none were activated. They were supposed to investigate this and get back with me. I got in touch with there fraud department(victoria secrets) and was told what happened and they would fix the problem. In january, a credit was given to me on my bill for the Victoria Secrets gift cards but not the Bath and Body works. Again I was told that it might take some time for them to fix this. Today, I got my bill (march 14, 2011) and the charges were sill on there - when I called the lady (Dianna) said they had no contact person at Bath and Body and I should take it up with them. I tried to explain that they Victoria Secrets are the one charging me $250.00 for 10 gift cards that have no value and they were the one who had deactivated them but still charged my account with them. She said there was nothing I could do. So i will have to pay WFNNB (victoria secrets) $250.00 for nothing - I feel robbed and on top of that they cancelled my credit card and reported that to the credit bureau. They also told me to make a complaint to their Billing Dispute dept. at PO BOX 182782 in Columbus Ohio. but after reading the back of the bill - the complaint had to be made within 60 days. Time up! I am going to get in touch with the BBB and out Commonwealth Attorney to see what can be done - I have taped all conversation with these people and told them I was taping it. I have all the receipts and most of the deactivated cards and receipts from both stores that showed they checked to see if the cards were ever any good and they were not.. They also told me to get in touch with Bed and Bath. What does bed and bath have to do with this? I didnt use their credit card? It would be just like using any credit card. I beleive this is fraud and a clear crime on them and I realize that $250.00 is not a big amount to them but it is to me and if they have done this to me and will not accept responsiblity, how many others has this happened to? Thank you Beverly Oliver

I would like to complain about the attitudes in the Victoria's Secret Tuttle Mall store.

I entered the store on Thursday, February 4, 2011. I was shopping for my new sister-in-law. I wanted privacy to shop and requested no assistance. I was "hounded" 5 times while shopping there which disturbed me. I ended up leaving store to go somewhere else because of the continued disturbance from associates.

To the Victoria's Secret Stores in Dublin, Ohio and all stores:
PLEASE LEAVE CUSTOMERS ALONE IF THEY WISH TO SHOP WITHOUT ASSISTANCE !

Also to note: As I was leaving, a male voice was laughing as I left the store. This is not profesional behavior. I would hope that Victoria's Secret stores and management would re-train their retail sales associates and to please respect the CUSTOMER walking into the store.