Universal Air & Heat
reviews and complaints

This Company is the absolute worse business entity I have ever dealt with. I recently hired them for a completely new central heating and air conditioning system including removal of all old ducting and installation of new ducting. Total charge $10k which I paid. The system is not working properly. The heat does not maintain in the house and the thermostate will be set at 70 and drop down within 30 minutes to 66. So the heat does not maintain. Then I needed 3 new vents installed. They charged $3k for that work and one vent does not work at all. I made at least 15 phone calls and they do not respond. They will answer the phone and take my message and I get their name, but after that, they do not call me back. They siad they would get someone out to look at the vent that is not working, but no one has come out. I plan on taking legal action against this company and it's nefarious Owner and will file a Complaint for Breach of Contract. No one takes advantage of me and/or my money and the

It's been over 6 months now and my air-conditioned does not work right. I call them and the women on the phone would tell me that she doesn't get paid to listen to complaints. The pad that the installed for my system is crumbing. The ducts are not connected right, and the air and heat go under the house. The material that they used to seal the system is dissolving and coming off. It is cracking and they just put tape over it. The system is also leaking water. When I do get someone to listen, they make appointments that are not kept. I would recommend that you would not use them for any service

Just bought an A/C from this company and it has been broken Twice. I will NEVER do business with this company. Customer Service do not know how to answer the phone no professionalism at all, and management (Charity) need a customer relation training or get fired. She called this morning (veteran day) and after having my A/C fixed (yesterday) she told my husband that we need to pay the bill for $415.00 not sure for what, because there was no estimate just by word) she told my husband that if we don't pay the bill they will come and get the part and put a lean on my house. My husband feels so intimated and threat by this woman that he paid the bill. I will end all my business with Universal Air and Heat. Not only you lost a customer but take in consideration that I’m related to the Military, Veteran and Hispanic community, family and friends and working in the Public relations for Tampa Bay my reviews will not be more than 2. And just because of people like you. YOU don't do that, Thanks God money in my house is not an issue. YOU “ Ms. Charity” do not to talk to customer specially Seniors (maybe you forgot that we pay for your service Its NOT FREE) This is my official note to end all business with Universal Air and Heating, and want the refund of my extended warranty of 2 units, by Monday, November 14, 2022. Or I will keep posting and requesting my refund.

Fatima M.

We signed a contract on December 30th 2021 to have them install a new air conditioner and ducts. They began in January as promised, however stopped coming. I reached out to them several times, and several times they claimed they would come. The workmen showed up in Mid January for 10 minutes, left and never came back. Reached out again, and the customer service guy saud he was embarrassed and would send out a guy for Thursday. Never showed. Called again prmised Saturday, even followed up on Friday, again never showed. We are fed up and they are a disreputable company. Thinking of seriously suing them!

Universal Air and Heat stink! Don't use them!