Target

You don't find the refund policy on your Target receipt and do you know why ? This is because Target does not want you to know (and even on their website they don't spell it out in full). If you shop at any reputable store, you can get the store credit for the price you paid. This is not the case when it comes to Target. I paid $55 for several products which I brought back for the exchange 120 days instead of 90. They did not mention a word that I was loosing $$ when they processed the transaction. I got back below $44 on it as the credit. I had the receipt showing the amount of purchase and their return policy make all receipt as "expired". Too bad i did not charge it on my credit card because I would have disputed the transaction right away. Needless to say, I would make Target pay for $12 - I can promise you that

I have shopped for years at this Target store as it is one of the limited choices we have in Jacksonville, NC. I have experienced bad service and attitude from a lot of the employees and overcharges at the register but this last experience really takes the cake. I had recently received a letter from Target stating that my Target card qualified me for 5% discount on all purchases made with my card. However when I went to use the card it was now closed due to inactivity. I decided to go ahead and get another card and went with the Target Red Debit card since I usually like to use cash. The cashier told me it was just like using a check or my own debit card and that the funds would just be transferred from my bank account. That sounded pretty good as I debit anyway and now I would get a 5% discount. I proceeded to make a $200 purchase that first day and when I received the debit card in the mail a week later, I went to the store and made another purchase for almost $200 again. The cashier at that time helped me locate a piggy bank that my son had been looking for so I proceeded back into the store to purchase it. That made my second transaction of the day. I went home but my daughter requested pain medication so I went back to the Target and got a basket of goods totaling about $40. Upon trying to use the debit card I was declined which totally threw me. I tried to ask the cashier what could be the problem since I had just used it but she smirked at me, shrugged her shoulders, and said there was nothing she could do to help me figure out what happened. I asked if the service desk would be able to help but she just shrugged her shoulders again and said I could try. The customers behind me were staring, the cashier was still smirking, and I was getting worried that my card and bank account had been tampered with. I quickly paid with my regular debit card which went through with no problem at all and rushed home to call the Target Debit card 1-888 number. I waited on hold for a while, explained my situation, and quickly got transferred to another division. I again waited a while and was finally greeted by an Indian lady who kept repeating the transactions I had completed during the day and that I had too many transactions and I had to wait a few days until the transactions cleared the system. What?! Who ever heard of a debit card that would only work twice every few days? When I asked her for details about how many transactions were allowed per how many days, she claimed that there was no way of knowing. I pointed out that the debit card was basically worthless than if I couldn't depend on using it and that I would never have signed up for a Target Debit card if I had known that it wasn't usable and that there would be not discount available. She said there was no way to know any details in order to clarify use of the card and when I asked to speak to someone who would know the details of the Target Red card, she said there was nobody who knew. I was flabbergasted! I asked her if she truly meant that Target offered a card without disclosing details to its consumers and she again reiterated that there was no way to know what kind of system the Target store had and that it would be dependant on several factors whether I would be able to use the Target Debit card on any given day but she didn't know what those factors are. I asked her if there was anybody at all I could speak with that could help me unravel the mysteries and she referred me to the 1-888 number I originally called. I pointed out that I had called that number and they transferred me to her since they said they couldn't help me but she kept saying I had to talk to them again. I asked her to transfer me back which she said she could but after waiting a while she said she couldn't transfer me at all and she hurriedly put me on hold listening to music before I could say anything. When I realized that she had left me hanging, I hung up and went through the whole rigamarole of the Target phone line and ended up with another Target associate finally. She cheerily explained that Target didn't "know" me and that they would limit my transactions until they did. When I asked her the time frame they would need to get to "know" me she said she didn't know and that I would have to use some other form of payment. I pointed out that the purpose of getting the card was to receive the 5% discount which their denials effectivedly canceled and she shrugged that off as unimportant. I pointed out that I had needlessly endured public humiliation due to their unpublished policies and she shrugged that off too. I finally pointed out that it seemed like a case of "bait and switch" since Target advertised a 5% discount if you used their Red Card but then they had these hidden policies that prevented you from using the card or receiving the discount you had bargained for. Instead you made purchases thinking you were getting the discount only to be denied the discount and instead receive a heaping dose of humiliation and condescending attitude from the cashier. She shrugged me off again but did throw me a bone by saying she would bring that issue up at her leadership meeting...hm, thanks for the help? I wrote to the Target customer service help email and received a message from another cheery Target associate who told me I needed to call this number, yep, you guessed it, the 1-888 number that I had been dealing with already! Um, thanks for the help again? I think that Target has been reduced to a scamming store if they are reduced to tricking customers with false advertised discounts and then brushing them off when they ask for help or clarification of policies. I am writing a letter to corporate officials and if I don't receive any response then I will definitely take my shopping elsewhere and advise others to do the same.

I tried to buy some cough syrup and was asked for my ID so they can swipe it and record my name and address. When I informed her that this cough sryup is not on the list that requires my information they said they know that but know want for all cold medicine. So now the other day I was with my husband and he tried to buy a a twelve pack of Bud Light and was asked for his ID.(he is 57 and is all gray) So he pulled out his ID and she wanted to swipe it and he would not let her. I called the target and asked what they are doing with the info for both items and they said they do not store the info. Why do they get to have my info on my licence when I am buying legal items and there is no law that says they have to swipe me drive licence. I no longer by these two items at Target.

Several years ago I had Target Exterminators come out and exterminate our home of honeybees which were living in a wall in our house. I was originally told that they would be able get rid of them. They came out and sprayed repeatedly and failed repeatedly. After calling several times a Target employee finally told me that honeybees were unable to be exterminated because they are an endangered species and that it was therefore illegal to try and kill them. Target took payment for a job they knew couldn't be solved by their methods and then proceeded to get rid of me by informing me that they had been doing something that they shouldn't have been doing to start with!

Okay so because I was banned from walmart for stealing I went to target right but like I told the security guard at walmart I stole because my dad did not give me allowence because I stole a ds from zachary my friend and sold it to a gameshop. Then my dad bought him the better dsi and told me till I paid it off I would not get an allowence then I saw these deck of cards I really wanted but they were on sale and I had zero dollars so shoplifted them and the unfair serucity guard said I was banned fromtargetfor a year, this is nt fair because I stold twice from walmart and was banned the first time three months and the second time six making a total of nine months for more expeniive items for twi times stealing and I only stole from target once. They just don't like me.

I placed on order on Sept 24, 2010 with approximately 7 items from which 1 item shipped out the following day. Upon checking the order status I realized 2 items became out-of-stock. So I removed these items from my order and placed a second order for another item on the 28th of Sept which shipped out the following day. At this point my first order, now with 4 items remaining hadn't shipped out yet. When I inquired I was told the order was 'stuck' in their system and could not be reach, found, or anything. So I canceled the order and placed a second order with these 4 items on the 29th of Sept. Since this second order has been placed it has now reached the Shipping Processing stage however, it hasn't actually been shipped as yet. When I inquired again about my order, I was told it was AGAIN 'stuck' in their system; it cannot be reached, accessed, canceled, or fast-tracked. And I cannot cancel the same because it's now in the Shipping processing stage. I wrote to Target's Customer service dept on the 28th, 29th, and 30th of Sept, and on the 1st of October. I even called their Customer service dept on the 1st, 2nd, 3rd, 4th and 5th of October and spoke to about 7 different agents. NONE were able to tell me what is the status of my order other than its still 'STUCK' in their system and there is nothing they nor I can do about it. I have called to request they cancel the order completely, that cannot be done.

In essence, my order first placed on the 24th of September and placed again on the 29th of September is 'stuck' somewhere in the Target universe; I'm being charged for these items and they haven't shipped them as yet. Like I said, I've written to them, and called them more than 4 times with no progress. I loved shopping with Target, and based on the fact that my other orders have been shipped obviously nothing is wrong on my part. Anything wrong with this particular order is their fault and they wont give me any information on the problem, on the items, or the status of my order or when it will actually be shipped. It has been at least 7 working days since I placed my order and it still hasnt shipped.

Thank you for the rapid response. I appreciate the time and effort that were given to me during the interviewing process. However, I do feel strong that discrimination was involved in this process. I have a family member who also works at this store. I know in my heart the decision not to hire me was not basis on my experiences but rather on the interviewer’s feeling toward my daughter. There has been an unsettling friction between Monica and my daughter and she let her personal feelings interfere with her professional judgment.

I knew Target gave three (3) interviews if there was a possibilities of employment. When I asked when Target would be in contact with me again - Monica automatically stated "a decision will be made and you will know something by the beginning of next week." I asked if the other person who interviewed me would be a part of the decision process, and she said yes. At that moment, I knew I did not have the job. Monica's mind was made up the minute she saw my name. Thanks for taking the time to read my concern, and at this point I am very thankful I was not hired by Target because if this is a reflection of equal equality, and how your management team response professionally, your problems are going to get bigger. Young, untrained managers with personalities disorders should receive more training, and should be analyzes as to how strong they are when it comes to conflict and resolutions. (I have a full-time job, so I am not bitter because of this -- it's just sad to know this type of practice could possibly be destroying someone else live that really needs employment.) In the future you could possibly see people who are treated with such unprofessionalism do something to correct this problem legally. However I can say this, there was one very strong leader on the interview team who should leadership skills, commitment, dedication, and she has history and a foundation with Target. Shauna, she was well seasoned, and she knew what she was doing. She was not a person whohad "just got a job to have one, until something came along better." She actually cared and you could see it every action she took. A copy of this email has also been forward to the corporate office just in case Monica gets this email, and tries to delete it.

Thanks
Robin

was hired at target, after passing drug test, and criminal backround check, it took over a month, was told 40 hours a week, they lied, I worked 2 days a week, so I quit. very nasty people to work for. if you think 200 cameras in the store is a lot, how about 500 cameras in the back watching employees. I will never put one foot in a target ever.

I received the Jaybird JB-200 Bluetooth Headphones as a gift for my birthday in September of 2009 from my best friend in Boston. She knows how often I go to the gym (6 to 7 days a week) and overheard me talking about how much I liked the Bluetooth headphones I had seen at Target. As a surprise, they were mailed to me here in South Florida as a belated birthday present. Since I had only seen them a few days prior, I know that the cost was about $130. Included in that package was a three-year extended service plan from Target.

I was excited to use them and couldn't wait to get to the gym. I charged the battery as instructed and when completely charged I hurried off the gym. I had to adjust the headphones until they fit in my ear, but after a few moments they seemed to fit. I noticed that I had to adjust them about 10 seconds later, then another 10 seconds and then another 10 seconds; this last through the entire length of my hour and a half long workout. Stubborn as I am, I figured I must be doing something wrong, I reread the instructions and tried them again the next day at the gym; but I kept experiencing the same ill fitting problem.

Since then, I have tried to use them half a dozen times, but have been unsuccessful. These headphones have done nothing but sit and collect dust since then. Yesterday, I decided that since they still have the extended service plan for over another 2 years, I was going to see what could be done at Target.

I walked into the Fort Lauderdale store with my extended service plan and headphones in the original package. I told the woman at the guest services counter my issue. I was then told that I had to call an 800 number, submit a claim, mail the product back to Target and wait for it to be repaired or by chance given a new one. I know for a fact that this was not explained to my friend who purchased the 3 year agreement for me, otherwise she would have never done so in the first place. Furthermore, the packaging on the 3 year service plan doesn't have say anything about shipping the product back AT ALL. In fact, one would only know what the exact terms and conditions are by purchasing the gift-card-esq packaging then opening the perforated edging and read the conditions which were folded up into a tiny, one inch long, square.

Why would I have to send a product back to Target that does not fit my ears correctly and wait for a 'repaired' one to be sent back to me, when I know they will not find anything electronically wrong with the product. The Jaybird headphones work, but I cannot use them! I am beyond irritated!

So am I just to assume that this was $149 ($130 + $19 Three year service plan) plus tax and shipping thrown down the drain? I haven't even told my best friend that these do not really work well, as I know that she not only spent a lot of money on these, but wanted to do something really special for me.

I received a call from a very rude woman in the Target executive team who would not help. After communicating, each time I talked with her to the corporate office, she called a few minutes ago. She told me that Target absolutely would not help and that I should work with the manufacturer. As if that wasn’t bad enough, told me to ‘respectfully not contact’ the executive team anymore and proceeded to hang up.

NEVER AGAIN WILL I SHOP AT ANOTHER TARGET EVER! That was the last dollar they get from me or any of my friends, family or co-workers.

I will attach the 3 Emails I have emailed explaining my problem.

LETTER 1 Sent on AUGUST 5th 2010
I had the worst experience with Target today. I ordered some curtains that I already have at home because I love them and wanted more for our new house we are building. I currently have spent well over $2, 000.00 (recently) at your store or on line. I bought a kitchen table, a couple of end tables, throw pillows, a complete set of matching dinner dishes and bowls etc... It goes on and on. There isn’t a time when I walk into your stores and buy something that was NOT on my list. Well as of today I am done. I tried to purchase more curtains and 2 chairs that I also fell in love with my order was $281.00. When I was looking over the order info, somehow I didn’t see that it had saved my last credit card info, (which was my debit card) and when I was done reading the info I pushed continue thinking that I would have another screen to put in the credit card info. NOT THE CASE! Well at that point I figured no big deal. I will log on to track the order and change the payment. When I received the info I saw a 1-800 so I called that thinking it would be faster. I got disconnected a few times and also waited. By the time I got through they said it was already being processed too late to change the payment info.(all this was in a matter of 5 minutes) I remembered that I saw on line a "button" that I could push to cancel my order. Went back on line and did just that. It said "YOUR ORDER HAS BEEN CANCELLED"!
A huge sigh a relief. So then because I still at this point love TARGET and was really looking forward to putting those chairs in out new home, ordered everything again. Then realized I better check my bank account to make sure my order was cancelled. NOPE it wasn’t, it was pending and my account was now in the NEGATIVES! So I called again this time asked to have my 1st order cancelled. She asked for all of my info and said i'm sorry we can not do that! WHY NOT?!?!?! I always order things from you or purchase them in your stores. I asked to speak to someone else and she would not let me. We argued for a few minutes and at this time she suggested we cancel the other order that’s the only thing she can do. I said fine. Well because she had to ask for my info again and I argued with her for so long that order has been processed too! So Now I have 4 Chairs when I wanted 2 and 4 curtains when I wanted 2. If this were you wouldn’t you be rather upset. Originally this was a small error on my part, but it turned to a huge ordeal and made me want to never return to target. So in return for all of this trouble I want my account credited back and I want to keep all 4 chairs and curtains. I will pay the original 281.00 but will not pay the additional and will keep the 4 chairs. I think that is what anyone would want in this situation. Its rather upsetting to be let down by a store I love so much. I get everything there.

LETTER 2 Sent on August 5th 2010
That was the 4th attempt to try to get you to understand why this is such a big deal for me. Now you are telling me to send the order back and then you will refund my money. I guess you don’t care that you are going to loose a very loyal customer. Since you are not willing to make your customers happy anyway possible, I will not send the order back until my account is credited in full. This is my debit account. Since YOU put it in the negatives the Line of Credit will cover it, then I have interest to pay on that. I will not pay for that. I can not believe that your customer service is this poor. My husband and I own 2 very successful companies and our #1 is customer service. You are greatly lacking in this department. It’s not even a matter of money anymore, it is now a matter of morals, and what is right. If you would have just cancelled my order in the first place this would have never happened, and I would not have one bad thing to say about Target. So to answer your question, NO your email did not help me at all. I buy things on line all the time. I have cancelled orders. I do not see why this could not have been done 5 minutes after it was ordered! (Literally)
Katie

After no response I sent the 3RD letter today August 12th 2010
Re: order # [protected] and order # [protected] I have received these orders, when I only wanted one order. You refused to cancel and order and YOU and I both know that you very well could have, if you cared about your customers. What makes this even worse is the fact you "couldn't" Stop the order but when I received my curtains they came in the same exact package. Explain that to me with out lying please. AS I stated in my last email I DO NOT want all four chairs and all four curtains, nor will I return them until my debit account is refunded. I do not use that account anymore so there was very little money in their. So now it went into the negatives. Thank GOD that I am smart enough to have LOC on that account. That is the only reason the order went through. But now because of your selfishness and down right rudeness, and lack of care for your customers, I am paying interest on that because it was put on that LINE OF CREDIT! If this was you (WHO EVER IS IN CHARGE OF CUSTOMER COMPLAINTS) you would be furious as well. I am going to keep emailing and calling until you credit my account. This is ridiculous and I can not believe that Target would do this. If this was Wal-Mart that I was dealing with they would have stopped the order when I asked (5 minutes after I realized the error). That is why Wal-Mart is a monopoly and they are #1. I guess you don't care if you loose a customer for life. I would like a phone call to confirm that you are crediting my account. I will not stop.

Thanks
Katie

I bought my wife a white WII system for her 65th birthday. When I finished the new family room all the TV components were black in color and the WII system was white and still new in the box.

I thought it would be easy to simply return the "New in Box" unit with sales slip to Target and EXCHANGE it for a Black one.
Not so easy, I was informed that my official Target Receipt had "EXPIRED" a few days earlier and I could not exchange the unit.

I thought that this was a silly excuse not to exchange the white unit for a black unit and took it to Target Corporate instead of just
store level. They re-affirmed my official Target receipt had EXPIRED and no exchange was going to happen.

My solution now is not to do business with Target stores, I do not read the ads that arrive weekly, I do shop good stores such as
Walmart, Sears, JC Penny, of K-mart instead.

Asking over 65 crowd to boycott Target, they don't think in Target management...

Recently (Friday July 30) I experienced much less than satisfactory service at the Atlantic Terminal Target in Brooklyn NY. A week-long sale in the "Home" department was underway and my goal was to buy a comforter and sham set in Full size. Upon inspecting the displayed bedding sets, there were no Full sizes.

Nearby were Target Team Members Takeya and Kelly who were engaging in what seemed to be a funny conversation. I slowly approached and said "Excuse me, I don't mean to bother you but could you tell me if there are any full sizes in stock (in the SpringMaid collection) or if you only have what I see here?" My request was met with a disgusted stare by the male Team Member (Kelly) but the female Team Member proceeded to borrow a scanning device from another Team Member to check if there were any more bedding sets in Full size.

Takeya discovered that there were more sets and told me she would find someone to retrieve it for me. The whole time I stood there, Takeya and Kelly boasted about the fact that they had "loafed" the whole day and should start working. Even the team member whose scanner she borrowed and whose tag said "New Team Member" described himself as a "loafer." I knew that I was going to be in for poor service or maybe even no service but I gave them the benefit of the doubt. As she promised to return with my requested comforter I said "Thank you" and waited in the aisles.

After 30 minutes had passed, I asked two other Team Members if the comforter was really in stock, they said that it was not and asked me who told me that it was. One Team Member stated "was it a girl? No offense but she don't know what she talkin' about." I remained in the Home Goods section for 2 hours before Takeya and Kelly returned. They must have been shocked that I was still there but they had no intentions of approaching me or explaining why they never returned as promised. I had no desire for what I'm sure would have been a weak explanation.

I made another selection in the Home Go0ds section and prepared to leave but not before I overheard them (Takeya and Kelly) giving another customer their names for her to leave a positive comment about them. Kelly was complaining to the new customer that another customer was "an ugly ###" and that she had called him a "###". Takeya stood by laughing and ignoring me as if she had not previously told me she would help me.

The rest of my experience felt sour as I felt mistreated by two self-proclaimed "loafing" Team Members who probably believed it was okay to ignore a "guest" who seemed too nice to complain.

On July 23, 2010 my father and I entered the Target store, located on Route 10 in E. Hanover, NJ, around 5:15pm. Shortly after entering I noticed the security guard following us throughout the store. She followed us to the electronics department and I loudly relayed to my father "The security guard is following us", then she quickly scurried away and disappeared into another section of the store. I contacted the manager and he stated that he will speak to the white female guard. This is a prime example of racial profiling and the white female guard should be fired. I am a graduate from MSU and a Middle School teacher this type of treatment is unacceptable.

I bought 2 dvd players for my car and 3 year extended warranty.
Less than a year my dvd player stop playing so I called to claim warranty.
The ONLY warranty rep. name Cindy who seem to have the worst day of her life or just a ### gave me and wife the worst service of our life. Even though it was a wear problem she said we have to talk to manufacture to see if they will cover it and they will CHARGE US for new dvd players. So I asked her why I bought this 3 year warranty that says "Service plan offers:Normal wear and tear item". She told me the same bs. When I asked for her supervisor, she would said it would take around 24 hours.
DO NOT BUY ANYTHING FROM TARGET BECAUSE IF IT BREAKS YOU ARE SCREWED...EVEN WITH 3 YEAR EXTENDED WARRANTY.

I have been getting several of my prescriptions filled at Target for over two years. Two days ago I went to get one of them filled. The drug is a controlled substance so I have to get a new prescripton every month from my doctor so she gives me two at a time and when one runs out then I have the next prescription. So for this SAME DRUG and the PRESCRIPTION EXACTLY THE WAY IT HAS ALWAYS BEEN for over two years, when I dropped it off to be filled while I bought groceries I asked if they had a suffiient quantity on hand and was told yes. So I was getting groceries when they called my name over the P.A. and this different pharmacist who I later learned (Crystal is her name) is actually the supervisor of this Target pharmacy. But she told me she could not fill the scrip because my doctor wrote it wrong. Then she started on about tablets and capsules and blah blah. Anyway I said well then please call the doctor and she said "I Can't" (I won't would be more accurate). So basically she tells me she won't fill this drug that I have gotten there for over two years and she won't call to get her question answered. I abandoned a cart full of groceries and left. I went to another totally different pharmacy (not Target), gave them the scrip and they filled it within 15 minutes with no hassel. So obviously Target filled it before and then this other pharmacy filled it but Crystal the supervisor refused (she kept saying IT'S AGAINST THE LAW (for me to fill it). I had just gotten electrical/phone service restored to my house after it was out almost 2 days due to a storm and really didn't need the additional hassle or the annoyance. I was so furious I never even thought to point out that if it was breaking the law then Target had been breaking it every month for 2 years.

I called two days later and talked to another pharmacist and he got out all my old scrips and apologized and said he saw what the problem was the doctor wrote it for tablets but the drug name (not generic) came in capsules. It seems the capsules are timed release. Based on this other pharmacist REASONING POWER he was able to figure out, as every pharmacist had before, that it was indeed supposed to be tablets as written and not capsules and he knew that because the scrip of mine is for 7 pills a day throughout the day and it wouldn't be written with timed release capsules as it would be an overdose. PLus he said if he had questions he would just call the doctor. I said I asked Crystal to and she flat out REFUSED to call the doctor. So she (this supervisor, no less) couldn't figure out what everyone else managed to figure out previously and she wouldn't call my doctor, in essence leaving me without my prescription.

I WILL NEVER EVER fill one more prescription at Target if that is the mentality of their supervisor. This older pharmacist I talked to said he was going to take it upon himself to move it up a level to Crystal's supervisor so they know the kind of unacceptable behavior, rudeness and unresponsiveness to my requests that they can expect from this "Supervisor" who is apparently young and "upwardly mobile" despite the fact that she doesn't know what she's doing. Target apparently advances not the people with the knowledge but the Young and Up and Coming.

Give me the tried and true experienced every time and save me from Supervisors (who don't deserve to be) every time.

I bought a Nintendo DS for my grandson last September. I bought the 3 yr. extended warranty because I was told I could just return the item to the store if anything happened to it and they would replace it. Well, recently the left hinge broke that holds the screen on. I took it back to the store and was told I would need to send it in to their warranty department and that they would send it off to Nintendo to be fixed, but that it was probably not going to be covered because this is not considered "normal wear and tear". I spoke to the Manager on Duty who said there is nothing he can do, but gave me the customer service 800#. I called and was told the only thing they could do was file a complaint and use this complaint to train their assiciates not to sell their warranties in this manner. They will not honor what I was told and replace the item.

The entire reason I bought the extended warranty was because I was told I would not have to send it anywhere and that they covered it if it were to break - period! I have purchased other large electronics at Target and have always purchased the extended warranties, but now I am afraid I have been taken for a ride on all of these. This is a total scam and shoulod not be legal! Isn't this consumer fraud?

I was in line, three costomers down from the cashier when i heard the cashier lady raised her voice and started ranting on at the costomer in line. Apparently the woman checking out made a complaint that it was ridiculous for the cashier to ask for her id when buying glue. Thats all it took for the cashier to loudly reply that it was the store policy that they check for id when purchasing such items and glue and that if she ever came back to buy some more glue, that she would ask for her id again because she wasn't going to loose her job over a costomer. The costomer then said ok, she understood and the cashier then continued to yell, stating that if she had a problem with the policy that she could walk over to the costomer service desk and ask them for corporate contact to complain to them. The costomer then left and the cashier told her to have a nice day and then continued to comment and rant on to the remaining costomers in line about how she told the woman off. A security man then walked over to her and then they carried a conversation on about how that lady won't be returning to her line, gloating even about how she handled her for good. The security man then adding on, saying that costomers can leave happy, or they can just leave and thankfully he wasn't standing there or she really would have gotten it. This hasn't been the only time Targets costomer service has been bad, but this incident bothered me enough to go the extra length and speak up. I tried to call the store and talk to the manager but when I called, the operator wasn't very friendly either and I waited to be connected for 15 minutes before I hung up.

I paid cash for products and was charged on a target card also. I was not informed by the associate that my purcase would be put on a target card in order to receive 10% dicount and the associate charged the card and also took my cash. I did not know the card was charged until two months later when I received a bill. I filed a dispute with the target stores and went to the store where I made my purchase and the manager said she would look into it through the video at the store, then she came back and told me she couldn't go back that far. She also stated that the store does not count drawers the just bag the money and take it to the bank and the bank only notifies the store if they are short not if they are over. The dispute associate claimed that they found the receipt with my signature on it and I informed her that I was led to believe that I was just signing to get the 10% dicount not agreeing to pay with the card. I would have never applied for the card if I had known I would be charged twice. Now they call me everyday at least two times a day bugging me to pay what was already paid. I will never shop at target again and I am letting everyone I know what they have done. The store or it's employee riped me off.

I have been shopping the Boulder, Co. Target for three years now and usually come away quite satisfied. I know I have even written at least one comment card praising an employee in the electronics section for doing a great job.

Today, about an hour ago I had a different experience. I bought an Eddie Bauer air mattress there last year, used it for a trip or two and put it away. It worked better than I expected and I was very happy with it. When I used it for the first time this year it required a refill at least once a night. It is battery powered so it was only a minor thing to do so but in the middle of the night... you know.

I brought it into the store today and explained the situation to Jenny at CS. In short terse sentences she explained your policy. It went pretty much like this after I explained my issue to her.

Do you have the receipt?
No.
Do you have the credit card it was purchased on?
Yes.

You will have to go find the exact item you are returning and bring it here so I can get the barcode.
What if you don't sell this one anymore?
Then you can't return it.
I found the warranty card and it said Eddie Bauer would take car of fixing it or replacing it within a year of purchase. They even cover the freight.
That's Eddie Bauer, not us.

I thanked her and with sarcasm told her how helpful she had been.

When I got to the section I found no product that matched mine "exactly". There was oen that was very similar but in a different size. While staring at the choices for a good while I was ignored by a staffer that was too busy stocking the product he had just brought out to even make eye contact. My first impulse was to go get a manager, hand the mattress to him/her and ask them to throw it away for me as it is now garbage that I have no need for. Instead I went back to CS to get Jenny's name (she had moved to the Photo counter) and possibly get better help. I waited in a short line, watched another CS staffer leave and when the last one was free she just stared at me for a short time then offered to help. I decided she was not worth the trouble and asked for a comment card at which time she confirmed my first thought by not knowing what one was. Didn't even bother getting her name.

To say I was unhappy at Target today would be an understatement. Sorry so long winded, but I believe the whole story is the important part. It was not just Jenny, she was only doing the job, same with the floor staffer. I don't know WHAT the last person I dealt with was doing in CS. It was the combination of all this that really made me decide to only buy extremely cheap or disposable items at Target from now on.

As a qualifier, I worked for a company called REI for over 11 years and have seen a lot of time behind the CS counter as a staffer and a manager. I believe I have returned a total of two other items to this store and had a great experience both times, more than I had expected. I am not looking to get anyone in any trouble nor to change the crappy policy, but thought you should know.