Social Finance / SoFi Members Reviews 2026

Latest Reviews and Complaints

MNr. Mike of North Olmsted, US

Nov 05, 2025 5:26 pm UTC

New complaint

Featured review

Resolution specialists

Horrible customer service, I recieved a notice that my car loan was being adjusted. I called SoFi and they stated it was my student loan being adjusted. When I asked whydid it say auto loan? The resolution specialists response was 'I dont know'. I wanted to know. NO further response from her or anyone at SoFI. I have called over 20 times. No reponse. But if...

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How responsive is Social Finance / SoFi's customer service?

0 Resolved

3 Unresolved

Total complaints: 3

Resolved complaints: 0 (0%)

Unresolved complaints: 3 (100%)

Absolutely frustrating 🫠
It's quite possible that Social Finance / SoFi is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Social Finance / SoFi's silence.

How do financial service users rate Social Finance / SoFi?

Social Finance / SoFi’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of financial service users are dissatisfied with their financial products and services.

Keywords

agent cash check daily limit documentation refund reimbursement special request process surcharge vehicle registration account bank beware direct deposit money scammers secure security measures stolen trust

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Kareda Harp of Tampa, US

May 04, 2023 8:09 pm UTC

Banking

Sofi are SCAMMERS! Please beware and keep a close eye on your account! My account was just opened I received my first direct deposit 5/4 and my money was stolen from my account the very same day! Your money isnâ€™t secure with SoFi as I wasnâ€™t guaranteed to receive my money back! How do you trust a bank that doesnâ€™t have proper security measures and doesnâ€™t guarantee there mistake! Do not bank with SoFi!

Desired outcome: My money back that was taken from my account

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rostuhla of Carrollton, US

Mar 22, 2019 3:30 pm UTC

Verified customer

Featured review

customer service

I needed to pay for my vehicle registration. There is no way to pay for this without being charged a surcharge by the state unless you use cash or a check. SoFi does not issue checks without going through a special request process that takes 14 days to complete. I called SoFi to raise my daily limit request to the amount I needed. SoFi limited access to my...

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Social Finance / SoFi earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Social Finance / SoFi to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Social Finance / SoFi is known for their high standards and safety. If you're thinking about dealing with Social Finance / SoFi, it's wise to check how they handle complaints.

We found clear and detailed contact information for Social Finance / SoFi. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sofi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sofi.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sofi.com you are considering visiting, which is associated with Social Finance / SoFi, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Social Finance / SoFi have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Social Finance / SoFi website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Social Finance / SoFi has received 3 complaints on ComplaintsBoard. The first reported case, customer service, was published on Mar 22, 2019, and the most recent complaint, Resolution specialists, was posted on Nov 5, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 3 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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