Smoothie King
reviews and complaints

Good afternoon! I rarely ever write bad reviews, even if my visit was not pleasing. However, I must speak on my very dissatisfied visit at this location. I walked into this location at 1:20-1:21. The location had 4 customers waiting on their smoothies to be prepared. I walked to the counter and two reps were making smoothies. I was never greeted from the beginning to the end of my visit. I waited at the counter and no one acknowledged me. Another employee walked from the back and still no one acknowledged me or took my order. Three minutes passed and still no one greeted me or took my order. I ordered my smoothie online while standing at the counter and left to go to another shopping store while I waited. My order stated it would be ready at 1:30. I walked back into the location at 1:28. There was one gentleman waiting that was there when I first visited location and another one ordering a smoothie. There were two young ladies on the floor. No one greeted me yet again. The lady that took the gentleman’s order started on his smoothie. I looked at the time and it was 1:29. A young lady walked from the back and took the ticket off the register which I assume was mines and she started making it. The gentleman that ordered after me received his order around 1:33. The lady that came from the back asked me if I had the online order I said yes and then she put it in the blender and walked back to the back. The 2nd young lady left the store and went to purchase something from another store (she was washing out blender parts earlier). It takes three seconds to greet someone and say welcome to Smoothie King. The young lady that left walked on the floor and never greeted or said anything to me (ex. hello, thank you for your patience; what happened to team work). The first young lady placed my smoothie into a cup and handed it to me. She never said thank you for your patience or even thanked me for my service. I received my smoothie at 1:35. As you can tell I am a customer service retail manager and I am big on customer service. However, I give passes because I know everyone will not have the same customer service experience or expectations as myself. I have been to this location many times at least once a week. I live in Destrehan. I will not be going back anytime soon. I will drive to Kenner for my smoothie needs. Companies need to bring back the 5 second rule. If I were a mystery shopper this location would have FAILED. This visit left me so aggravated, un-welcomed and unappreciated. Therefore, I will not be spending my money here until acknowledgment and customer service is a priority. I will tell others about my visit.