poor customer service
I tried to order my sons senior portraits online which all the information in the package claims can be done.
After setting up my login and id information, i attempted to order but after more than 1 hour of trying to decipher where the "access id" is i gave up.
All the information claims it is included in the proof package. I typed in every possible number and letter.
After googling this problem, i discovered many other have this problem. If they were open right now, i would call and get the access id which is supposed included in the proof set but because they are not open, i will order my mail.
It seems that a company as big as this should make ordering online simple and appealing. Some of the answers i found online state it takes up to three days for them to email your access code.
Let's get more professional folks. Either make ordering on line useful or don't offer it at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
dissatisfied with picture
My son went to the Plano location for his senior picture. I ordered two photos and when they arrived, I noticed he was in the very far right of the photo. I called and told the lady that I felt this was very unprofessional. She had me hold while she called the photographer. She came back to the phone to inform me that the photographer was being "creative"...
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Prestige Portraits Contacts
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Prestige Portraits phone numbersClick up if you have successfully reached Prestige Portraits by calling +1 (952) 826-4000 phone number 0 0 users reported that they have successfully reached Prestige Portraits by calling +1 (952) 826-4000 phone number Click down if you have unsuccessfully reached Prestige Portraits by calling +1 (952) 826-4000 phone number 0 0 users reported that they have UNsuccessfully reached Prestige Portraits by calling +1 (952) 826-4000 phone number
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Prestige Portraits address11000 Viking Drive, Eden Prairie, Minnesota, 55344, United States
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Prestige Portraits social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 22, 2026
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