Popeyes
reviews and complaints

every time i go in this store my order is wrong either i dont get my biscuits my drink is wrong it is always something today for the 40th anniversary special i asked for half spicy half mild she said that could not be done im just wondering why since this store has opened they have been ghettoish i got my 8 pcs of chicken(spicy only) thru the drive thru no bag who does that and when i asked for a bag i got attitude and a bag too small for my chicken box i worked in a fulll service establishment but courtesy is courtesy wherever you go

On 6/08/2011 we visited the Popeye's Chicken in Keller, TX. We placed our order in the drive thru and was asked to pull forward because they had to cook our order of Wicked Chicken. She said it would be 3 minutes. We pulled forward and waited for 12 minutes. They finally cam out with our order. I asked the manager why it took 12 minutes for what were told would take 3 minutes. Her response was "We had to cook your other order (chicken breast dinner) because they had given the last breast to a customer that came thru the dive thru after us". I said isn't it customary to serve the people that had paid first. She said "I am sorry but that is what happened". I asked if that is all she had to say and she said yes. I then told her that I would be contacting her corporate office. She said "That is fine, do what you have to do". I called Popeye's when I got home. I spoke to a customer service rep that took all the info. She told me that someone would be contacting me within 48 hours. It is now 6/15/2011. I still have not heard from anyone from Popeye's. I guess this shows the company's concern about their patrons (former now). We will never go back because of their lack of concern.

Ordered two $20 specials on takeout consisting of : 12 pcs of chicken, two large sides, and 6 biscuits per order. We received no biscuits and only twenty pieces of chicken. When the day Manager was notified, we had to wait ten minutes for him to arrive, the situation was explained to him, he offered no apology, no word whatsoever... He just turned away and said nothing further, but I told him that we would be contacting the Popeye's Headquarters, writing the Better Business Bureau and copying the local police and sheriff.

Verbal Harassment by owner. Not giving owed money for uniform return. Forced to quit by not giving enough hours and didn't pay over time for upto 2.5 hours.

Have made 3 vivits to Popeyes (a new one just opened in Milford, Delaware) 3 times the sides have been missing, and the last one the chicken was sour and undercooked (13 piece). Went back and took the chicken back, took about 20 minutes to get someone to wait on us (my wife and I) Was told that there was nothing that they could do without corporate approval. What does this all mean? Crap food and service and passing the buck! Will never go back, and word of mouth will be my main objective!

Popeyes on Benning rd ne washington dc is a sorry nasty restaurant, The food there is rotten and don't have no taste to it.I have bought some Chicken from there and The Chicken was old and it was dry out with no flavor on it.I had call and report it and nobody never return my call back or my money back as well.Ya'll need to shut that Popeyes down because after I have went there to buy my family some food and the Chicken was nasty I dont go there no more.

The Popeye's chicken @ 8732 s. stony island ave.placed my order on 6/10/11 got home part of order missing. called the manager she was very rude and said its not her fault and that she did not pack the order. that will be my last time for Popeye's if your the manager you are responsible for what your employees do first place i had to pull over to the side and wait for 15 min. that's was no problem.so the order should have been packed right with that amount of time to do so.so manager do your job and don't blame the employees.

I visit this Popeyes Chicken through the Drive-Thur and once I reached the window and payed the cashier she handed me my box of purchase with NO bag and when I asked her for a bag she rolled her eyes.

Recently had 3 piece bonafide from this location. The quality was very poor: cold, small chicken pieces that was not floured well ordered spicy but it wasn't, the biscuit was hard and cottony tasty. I was very disappointed and would have taken it back but was too far away. I grew up in the south and remember popeyes before they went national and everything was good, hot fried chicken and the biscuits were soft and fluffy. What happened, too much standardization to grow their business.

I went to Popeye's last week for dinner and was disgusted that the service crew cleaner very unhygienic. My colleges and I purchased meals from Popeye's chicken in Cathay, tables was unclean when I was about to sit, I noticed the chair and table had tomato stain and oily stain on it, I wave at a bum Chinese service cleaner with brown long hair sticking out form his jockey cap and he noticed, but he was chatting with another service girl and pretend not to see us,
After waving for sometimes, he approach us with a glum look on his face and mumble in Chinese, if you don’t like the service here your all can go elsewhere and when he clean our table by using those left over tissue papers. If Popeye’s chicken going to run a business as fast food then you should have decent people to handle the jobs, not Ah Beng! My colleges and I will never go there again and I will let all of my colleges know as well.

My Son and I went to popeye's (#4925) on february 28, 2011 for lunch and waited 20 minutes to get our food along with other customer's who had been waiting in the restaurant as well as the drive thru. We were waiting on bisquits, which they ran out of, so they did give us an extra piece of Chicken, but the chicken i had was very overcooked and I didn't enjoy the meal at all. I didn't feel like going back to the counter to complain because I had already waited 20 minutes. That is very unacceptable waitng for 20 minutes and not to mention running out of bisquits.

I went to order some chicken at the popeyes nearby my home and when I entered into the place it was like over 95 degrees temperature in there and the doors are closed no air ventilation and waiting on a line that taken me at least 15 minutes of waiting to order. When I finally reached the register I complaint to the cashier how it is very dangerous for the customers to be waiting on line this long and no air condition. I also explained to her that she shouldn't be working under these conditions. So I complaint to the manager in charge that day and he quickly opened up the doors open and explained that the air condition is broken and he made several calls to refrigeration but haven't get a response. How do owners still operates without any refrigeration working but still can cook food. That's when food poison comes in. I really felt uncomfortable eating their food now so I ask for a refund back on my card. Since I paid with credit card (Bank card) but he refuse to give me a refund. So here I am. Hot sweaty hungry feeling my asthma coming on and this man just gave me hard time. Was this professional ? I felt so disgusted walking out of this place.

I ordered a 5 pc. chicken dinner special for $7 and was surprised to find it included 2 wings. Fairly chintzy of them. I don't care for wings, so when I immediately asked for any other pieces instead of wings I was told "they can't do that". I'm thinking that Popeyes isn't too interested in happy customers, so, I'm not going to bother with them again.

I know the local Popeyes tries to make every penny they can by charging for everything, substitutions, extra sauce, cut for water, not allowing outside food or drinks so no kids sippie drinks or capri suns when dining with the family but to skimp on health protection is not very good. Every employee that touches the food should have prep gloves on and not use their bare hands.

I brought chicken from popeyes there 2 - days ago and the chicken was not cooked preoperly it was half done amd I got sick and thrw up I did not go to the hospital because I love pop eyes and eat there ball the time. All I want is my money back. I bought two ten piecies at broadway and myrle in brooklyn