Latest Reviews and Complaints
not impressed
Frankly, they could be better, if they tried much harder.
Their weak point is their customer service, of course. I can't say anything negative about stores, products, and quality.
I ordered an item for my cat and it wasn't delivered on time. So I called their customer support and asked hat happened. They said that the item was on back order and offered me an alternative. I refused. They said I have to wait for too long and I shouldn't reject what they offer. But I did it again. Because I ordered a certain item for reasons. Probably, my answers made her angry and she said: oh well, not going to beg you, sit and wait forever. And then she hung up.
So customers treatment leaves much to be desired.
Pets At Home Reviews and Complaints
How do pet owners rate Pets At Home?
Pets At Home’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of pet owners are dissatisfied with purchases and services.
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Pets At Home complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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Pets At Home Contacts
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Pets At Home phone numbersClick up if you have successfully reached Pets At Home by calling +44 800 328 4204 phone number 1 1 users reported that they have successfully reached Pets At Home by calling +44 800 328 4204 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 328 4204 phone number 5 5 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 328 4204 phone numberGeneral EnquiriesClick up if you have successfully reached Pets At Home by calling +44 800 015 9158 phone number 1 1 users reported that they have successfully reached Pets At Home by calling +44 800 015 9158 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 015 9158 phone number 1 1 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 015 9158 phone numberInsurance Enquiries
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Pets At Home emailscservice@petsathome.co.uk100%Confidence score: 100%Support
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Pets At Home addressEpsom Ave, Stanley Green, Handforth, England, Cheshire, SK93RN, United Kingdom
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Pets At Home social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 15, 2026
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