Latest Reviews and Complaints
Melissa & Doug's Poor Customer Service: No Replacement Parts Available
Buyer beware! I recently had to replace some assembly hardware for my child's Melissa & Doug toy and let me tell you, it was a nightmare. I couldn't find any information on their website about replacement parts and when I tried to contact customer service, they told me there were no replacement parts available and didn't even bother to give me a part number to try and find it myself.
It's disappointing because Melissa & Doug are known for their high-end toys, but if you can't even get replacement parts, then what's the point? The call center didn't seem to care about helping me at all, which is frustrating when you've spent a lot of money on their products.
I love the quality of their toys, but this experience has definitely made me think twice about buying from them in the future. It's a shame that a lack of customer service is tarnishing the reputation of such an iconic brand.
Melissa & Doug Reviews and Complaints
How do parents and children rate Melissa & Doug?
Melissa & Doug’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of parents and children are dissatisfied with educational toys and products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
However, if you have something to share with the others, you can write a complaint or review
Melissa & Doug complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
ToyWiz
11 reviews
Brians Toys
10 reviews
Miga Town
16 reviews
LEGO® DUPLO® MARVEL
13 reviews
Ceaco
10 reviews
We have received your comment. Thank you!