CB Airlines and Air Travel Lufthansa

Lufthansa review: Lufthansa ground crew in Cairo Egypt. ( 1 comment)

Krikor Haig Bedrossian of US

May 27, 2026 8:18 pm UTC

Review updated: May 28, 2026

Featured review

I was returning from Cairo Egypt on13.05.2026 - 04:40 Cairo Intl Arpt Terminal 3* Lufthansa Booking code: C3H4NC flight # UA9025 operated by: Lufthansa. I used my telescopic fishing pole to replace my lost cane and caused difficulty with Lufthansa ground crew, after inspection I was required to plastic wrap the pole unfortunately Lufthansa ground crew did not allow me to carry the pole on board, they put it with the rest of my luggage so I was left without a cane. At my arrival to LAX the can did not arrive at the claim station I was informed that will arrive in a different flight the following day. After 48 hours I received my pole from a very pleasant gentleman, unfortunately one section of the pole was missing. I never had a problem with Lufthansa for the last 51 years traveling with star alliance in any country except Cairo Egypt this is the second time. I am trying to protect the good name of Lufthansa witch I have a lot of respect. I hope this Metter will be investigated and resolved.

Claimed loss: Fishing pole

Desired outcome: More pleasant treatment from Lufthansa ground crew at Cairo Egypt and better customer service towards senior citizens, wishing additional Lufthansa manner training.

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1 comments

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S. Hermann

4 complaint

2 comments

S. Hermann

May 28, 2026 8:50 am UTC

Verified customer

That’s so disheartening, especially after 51 years of loyalty — I can feel how much you wanted to protect Lufthansa’s reputation. I hope they investigate Cairo ground crew properly; losing part of your mobility aid is inexcusable. You deserve better, and I’m so sorry this happened.

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Resolved

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Lufthansa Contacts

Lufthansa phone numbers

+49 69 867 99400

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Germany

+43 120 609 2773

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Austria

+41 22 761 4522

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Switzerland

+34 910 900 700

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Spain

+39 2999 539 20

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Italy

+33 387 130 113

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France

+352 34 2080 8063

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Luxembourg

+32 2700 6452

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Belgium

+31 70 770 9396

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Netherlands

+44 15 1237 3300

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United Kingdom

+45 433 14 889

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Denmark

+47 230 249 69

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Norway

+30 21 1198 6230

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Greece

+1 (954) 635-4549

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USA

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Lufthansa address

Lufthansa Aviation Center, Airportring 21, Frankfurt am Main, 60546, Germany

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May 28, 2026
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