Regus review: Month‑to‑month subscription not workable in practice

I contacted Regus in mid‑April to enquire about a short‑term hot desk subscription. Despite multiple follow‑ups through official channels, I did not receive substantive clarification until 4 May. Due to this delay, I ultimately decided not to proceed.
During later discussions, I was informed that the online account required to give termination notice is typically activated one day after the agreement start date due to internal processing. As a result, even a customer who signs in advance with a 1 May start date would, in practice, be unable to submit termination notice for June by 1 May.
Under this structure, a true one‑month subscription is not possible in practice, despite the agreement being described as month‑to‑month. These operational constraints are not disclosed in the Terms & Conditions or House Rules, yet they materially affect a customer’s ability to exercise the stated termination right.