Harman International Industries
reviews and complaints

Purchased a JBL PartyBox 310 through *** on April 16. The JBL product website states: "The JBL Partybox 310 is compatible with most speaker stands." The speaker has a 36MM receptacle cup for tripod mounting. JBL only sells tripods with 35MM polls, requiring an adapter. I contacted parts at JBL about this and they told me JBL does not make a stand or adapter for the Partybox 310. After looking around, 36MM tripod's don't seem to be very common. When I contacted JBL customer service about it they were indignant about my issue and told me to go find an adapter. So I tried, with no success. This is the adapter they recommend on Harmon's webside - *** which ships from *** at a total cost of $80CAD, and that doesn't include whatever duty CBSA charges... I contacted Harmon Audio customer service and they informed that this is in-fact the only adapter they could find. I contacted audio stores and none carry 36MM and informed they are not common

Hello, I purchased a pair of *** wireless headphones on 11/29. They have a 12 month warranty. Within 3 months of use, the first pair's battery died. I followed a complicated return process and sent the broken pair back to them for their warranty, and received a functional pair back. The pair is still under warranty, but the second pair they sent broke too -- this time, a tiny piece of plastic snapped off while I was laying in bed, and now one of earpieces is hanging on by a wire. It's still under warranty. I use *** wireless headphones for 15 minutes a day (max) while my *** charge. A customer service agent just told me that they are not covered on the warranty this time, with the implication that the damage occurred from an accident by unreasonable use, and offered me a 10% discount code to buy another pair. There was not an accident -- I use these so infrequently, I think the broken piece of plastic was normal wear and tear, with emphasis on the quality of materials this business uses on their products.

The ear buds I purchased only work intermittently both ear buds do not always work at the same time one or the other continually turns off and on also they do not stay connected to my phone even when it is in my hand. On top of all of this the do not stay in my ears regardless of what size tip I use or what size sleeve I use I have tried them all and they fall out as soon as I move my head. Due to this issue of not staying in my ears one fell into the toilet I was cleaning and was flushed down and is now gone. I called the retailer and told them of all of these issues and then called manufacturer to be told they would not help me. I have since researched and found 100's of reviews complaining of the same issues and of the awful customer service this company gives their customers. Paying $149.99 for headphones I would expect much better quality than this and some kind of resolution offered by the company when I called. I now only have one earbud which is completely useless because they only function together and am out the money I wasted on them

I purchased 2 floor standing speakers sold separately and one of them came in damaged. I started a replacement process the very same day i received it and i was then asked to send pictures of the damaged speaker to get the replacement approved. After about 5 weeks waiting and several calls to customer service (talked to a person named Eric all the time) my claim was approved but instead of getting a replacement, *** picked up the damaged speaker and i was issued a refund. Then i called customer service again and talked to Eric again and asked for my case to be elevated or to speak to a supervisor or a manager. After half hour wait the connection dropped. Meanwhile the price of the product has increased while i was waiting and instead of honoring the original price i paid, jbl/harman asked me to pay the full price last time i contacted customer service. Now i am left for over 5 weeks with only one speaker that i cant use that i will probably have to return as well since i cant complete the stereo system with only one speaker and none of this frustrating experience was due to my fault.

I purchased a *** advertised to have a 10hr battery life and that 15 min of charging equaled 1 hr of music playtime. After a few months, the device only held a charge for 45 min and would at times not even charge or turn on. I informed the company regarding the problem and asked for a device exchange and they told me to check to make sure it was indeed charging and that I should let it charge for 24 hours to make sure it was fully charged. That is not the product I purchased, and even so, charging overnight did not make a difference. The company will not respond now to my claim and I am unable to exercise my right to a product replacement under the factory warranty standards for a defective device. It has been over a week since they advised me to perform tasks that even if they worked, absolutely showed the device was defective. *** I no longer want a replacement *** and would like a full refund.

I purchased *** in December, by February only one was working, I contacted support and a return was initiated (RA [protected]). I returned my item *** I have never received a replacement or the repaired items. On May 28 I was told that the replacement had been shipped to me and was delivered ***. When I tracked that shipment I found that the shipment was returned to sender. On May 28 I was told that they will ship a new replacement and I provided a full address, again. Then I asked for a tracking number and I am told rest assured, they are working on my replacement. Then on June 4 I am told that I will receive a refund to my *** (the organization had no *** to issue a refund to.) On June 4 I received another email asking for my address. I then called on June 4 and spoke with a person, explained all the details and was assured that they would issue a replacement and I would receive a tracking number within 48 hours. No number was received. On June 17 I was told the item was shipped and I would receive a tracking number in 24 hours, no tracking information received. On June 23 I am told that the item is awaiting pick up at their location to be shipped to me and I would receive tracking information in 24 to 48 hours.

I bought a brand new electronic device manufactured by HARMAN International and sold through *** it was valued at over +$220 it was working fine for approx. 1 month and then malfunctioned (clearly due to low quality control) and stopped working. Luckily it still fell under the warranty, though. So I contacted Harman who directed me to take it to my nearest approved repair shop. Well it's been sitting in that repair shop for MONTHS. The contact at the repair shop told me that they've been calling HARMAN every day for months asking for an update. Evidently HARMAN has been dragging their feet as they can't decide what's the cheapest option for them, to repair my device or replace it. Part of the issue is the closest warehouse to the repair shop is out-of-stock of the specific circuit/motherboard that my device needs replaced, oh no! So that complicates things and now they just can't decide if they'd like to ship the warehouse the motherboard or just send my device a replacement device. This device is essential to my work-flow and everyday I don't have it is a day I can not work. I explained that to the repair shop when I dropped it off in hopes that would help expedite the process. And I explained that to a HARMAN representative as well when I called to speak to someone, but they were able to accomplish NOTHING. Currently my device is still sitting on a shelf and NOTHING has changed. I have called and called and emailed and emailed asking for updates, to no avail. I literally paid hundreds of dollars for an item that I can't even use, as it's literally been sitting in a repair shop awaiting repair or replacement LONGER THAN I EVER HAD IT!

Hello, I began a defective item return process with Diana Galvez yet due to a miss step on her end the item went to my old address. She was supposed to send me a form via email for me to complete with my new information, once she received my invoice from ***, but didn't and sent the replacement to my old address. After two weeks of emailing them and notifiying them of the mishap no replacement was sent. Fast forward to present day, I got a representative named Bob who told me the policy changed and that I have to send the defective speaker to them first, no problem. My concern is that I will not receive the replacement and that this will be an unresolved issue yet again. The reason for my suspicion is the fact that I was placed on hold for 40 minutes when I attempted to find out what the delay was and after the forty minute hold I was hung up on twice until finally I got a representative who stated I could use the old shipping label for me to go ahead and send the defective item with, knowing full well that the old label has the wrong address and that this was the issue from the beginning. After a lot of my pressing for them to change the address and submit a new one via email to me (please note that she claims that it would take at least a day just for them to change the address and send me a new correct label hmm?!). My point in short is, that they are stone walling and have no intention of replacing the defective speaker. I am sending them defective item as they requested today and can video the submission of the package to *** and submit to you guys if needed. Please assist in the completion of their claim to rectify this matter. Best regards

There was an issue when placing a headphone order off of JBL.com (by Harman), where the site crashed and my order went through twice. This led to me being charged twice and two of the product shipping. I attempted to contact the company multiple times for assistance with this issue. The order was placed on 07/12. I emailed the company that same day immediately after realizing the issue. On 09/12 I called the company, where I got an answering machine. I left a message then emailed again just in case something happened to my message. A week later (I don't know the exact day as I called from a landline) I called again. This time I actually spoke to someone who transferred me, then that person transferred me, then I got another answering machine where I left yet again another message. On 26/12 I went back on the website to look for more methods of contact and found the form at this link: https://ca.jbl.com/support-contact.html I filled out that email form and sent it. Then received an unhelpful email a few hours later where I was told to contact *** support and was given the email and phone numbers I had already contacted. I emailed yet again on 03/01/22 and have still not heard back from anyone by phone or by email. I would call again but due to my current situation calling is very difficult. I've run out of ideas on how I can contact them and am at a loss of what to do. I've attached a few sections copied from the most recent email I sent as it shares more of the specifics and details I wouldn't be able to fit in this box. I would like to add that I'm putting the complaint against Harman since they own JBL, and JBL has no business location (which was information I had to supply for this).

In November , I went to the JBL/Harman website and purchased two ***3 speakers (one pink and one red) from for the sale price of $29.95 each + free shipping. I received the pink ***3 approximately three weeks later. I never received the second, red ***3, nor did I get a status update from JBL/Harman on when it would be delivered. On or around January 12, I went to the JBL/Harman website to obtain their customer service phone number to inquire about my second ***3. No phone number was available, but I found an online inquiry form on their website that I filled out - asking the status. On January 14, Emrose from JBL Customer Service contacted me via email saying: "Thank you for contacting Harman Customer Support. We understand that you want to track the status of your order. Upon checking order number *** is in pending authorization since JBL***3 in color RED is in backorder and stock will replenish on 11/30. Please let us know, if you want to keep the order or cancel it." I replied to Emrose saying I'd like to keep the order and to please send me ANY COLOR that is currently in stock. Emrose replied back, saying: "Thank you for reaching out to us. An order cancellation request for ***3 in color Red has been sent, we will give you an update once we received a response from our internal team. I replied back saying I did not want to cancel the order, I simply wanted my second ***3 -- in ANY COLOR - for the sale price of $29.99, not the regular price of $59.99. I sent approximately 5 more email requests to Emrose asking him to please send me the ***3 in ANY COLOR. I have not received a response from him. Can you please help? I simply want the second ***3 - in ANY COLOR - that I paid for last November! Shame on JBL/Harman for this very poor customer service experience.

i purchased a speaker, *** on March 1! I bought this speaker it said the battery life is 7-8 hours. I plugged it in, charged it. The charge holds but does not last. I was told keep the lights off. I keep the lights off. Then I was told it is because of where i play the music from. The music is from ***. It's already downloaded and paid for and does not require much effort to play the music. I went to store i bought it from and they exchanged it for another one and said it should last more then 2 hours. Well same thing happened. The BATTERY does not last. I called your company to complain and all they cared about is what device I played music from. Basically told me NOT to use my cell phone. Not sure what that has to do with it. I have many blue tooth speakers and that never has anything to do with it! So that's a lie! I then was able to exchange it AGAIN! Now onto speaker #3... well batter life does not work. I was told and I already read reviews on line that your products are terrble! I have a pair of your headphones and I HATE them! I SHOULD HAVE KNOWN! The people in your company ***! They should trained to read off a screen! I want another speaker yet again or every dollar back! i do NOT HAVE MONEY OR A CREDIT CARD TO PUT ANYTHING ON HOLD. I ALSO USE MY SPEAKER FOR MY EVEYR DAY JOB. YOU WILL GET *** SPEAKER BACK WHEN I GET WHAT I WANT FIRST. I WAS SOLD SOMETHING THAT DOES NOT WORK AND ITS NOT THE FISRT TIME. 3 SPEAKERS LAST IT DOES NOT WORK. OH YEAH YOU ARE SOLD OUT OF THIS SPEAKER SO YOU WANT ME TO SEND MINE AND GET NOTHING. I FORGOT YOU DONT CARE ABOUT YOUR CUSTOMERS. I WILL NEVER IN MY LIFE SHOP JBL AGAIN. WHEN YOU SEND ME SOMETHING YOU'LL GET THIS SPEAKER BACK. DO NOT EVER SHOP THIS COMPANY. HORRIBLE CUSTOMER SERVICE. THEY WANT ME TO LOSS OUT ON 2 DAYS OF WORK OR PAY THEM FOR ANOTHER *** SPEAKER BEFORE THEY SEND ME THE NEW ONE OR A REFUND. THIS IS HORRIBLE!

My issue began with ordering 10 Harman *** Clip3 Bluetooth Speakers from ***. This order was made on November 27. After noticing that one of the packages (4 speakers) stated that is was delivered but it was not delivered to our address we contacted *** customer service. There was an address issue. Apparently there was no house number on the package, *** delivered any way. And there was another package coming. Luckily one our neighbors returned the first package. We were then told by *** that the other package was going to be returned to them and we would be refunded. We were also told that we needed to reorder the remaining 6 returned speakers again. We originally purchased the speakers for $29.95. We had to reorder, but they were now $39.95. Customer service stated that they will refund us the difference once we reorder. We reordered the remaining 6 speakers on 12/09 with delivery promised by 12/16. We received a package with 2 speakers on 12/12 box stated that it was 2 lbs in weight. Each speaker weighs 1 lbs. Then we received 2 separate packages on 12/14, each package containing one speaker a piece. We are still missing 2 speakers. After calling customer service again I was told that 4 speakers were supposed to be in the first package delivered on 12/12. So they told me file a claim. *** box states 2 lbs and each speaker weighs 1 lbs so there were only 2 speakers. This original purchase of 10 *** speakers should have been about $299.50 and I have now spent $539.20 and I have yet to get any refunds that have been promised and I AM STILL MISSING TWO speakers that I needed by 12/17. I am real disappointed with the way things have been handled. Customer service was nice but these are not Christmas gifts. These are gifts that were meant to be given out on 12/17. I will now have two employees that will not have a speaker because I have to wait and there is no store close by where I can purchase these same speakers. This has been a frustrating process.

My *** had issue and wanted to file a warranty claim. Their phibe lines were closed because of COVID. No complaints there, wait for a week keep trying and that's when automated voice says file it thru website. Submitted first request and no response until 10 days, resubmit aftet 10 days wait and that's when I receive a response asking me further details. I've sent in a warranty claim for my faulty J ***. Those were out of stock and customer service wanted to replace it with some *** which are of less value than what I purchased. When questioned, they corrected it and said they'll send something of same value which is ***. Because of COVID situation I was not stepping out of my home yet because they did not provide me *** pickup, I went to a store to get it dropped. This was during stay at home order, I still did it when I was getting milk and water delivered. Then they wait until they receive it and said they'd ship out and send me a confirmation email. No confirmation email was sent regarding replacement being shipped and I receive a package which had a ***r instead of ***. I reply to the previous case and also call them. Was on wait for 50 minutes then spoke to an agent who mentioned their bame to be Christine *** I asked to ship out my *** but she *** said I should send the package first wait and then it'd sent. I said that was nit my mistake and why should I wait. ***. I asked for *** pickup and she asked all details and said she is sending a shipping label, upon checking she didn't request a *** pickup it was a drop off again. *** Why did JBL send me a wrong replacement and is troubling me now? I want my product and this company cannot force me to go to a place where I'm not comfortable to be. I'm ready to send the wrong product and they should arrange for it. *** They made the error they should fix it. Not make me wait 45+ days for a replacement in a whole process. I asked for a supervisor escalation and eas promised a call back from someone called RJ and no avail again.

I made a purchase from *** refurbished on Black Friday Deal 11/27, A sales deal for two *** subwoofers was excellent - great, so I ordered two *** subwoofers, Order Number: verified. The day after Black Friday 2020, their Black Friday Deal ended, but I was told the product was back ordered and I would have to wait until December 25, today they emailed me to tell me the new back order date is February 20, 2121. IMPORTANT: My complaint is this, the product is not back ordered, never has been out of stock since the date of my purchase. It is impossible that this product is out of stock, because the same product and product number id code, from the same webpage at ***, advertises the same product as not being under any back ordered, and it states this every day from 11/28 to the date of this complaint 1/4/2121 as being "in stock," and they promise delivery within 3 to 4 business days. This is a fact, *** ignores the Black Friday customers who purchased this product and refuses to deliver the product, while at the same time, allows hundreds of customers since 11/28 to receive their products purchased at a higher price with no wait time and no back order. NO BACK ORDER, *** has been filling orders for over a month for the same product with out delay, simply because the higher paying customers are getting priority orders in advance of those who ordered over a month before for the same product. I have sent numerous complaints to *** and spoke to three of their customer support representatives, none of them will answer the question, Why are you telling me it is on back order, when you sell this product daily from the *** refurbished same webpage, with 3 to 4 day promised delivery with free shipping, but for those of us who purchase 11/27, nothing delivered. Their answer, which has been received twice via email and three times over the phone, is that if I can not wait, I should cancel my order and pay the higher price! Wow, that is what we call, DECEPTIVE ADVERTISING." I have written to *** and documented all correspondence with screen shots of their no back order problem if you pay more. I have told *** each time they tell me to cancel my order and pay the higher price, to NOT CANCEL my order, I want the deal they promised me on November 27. *** sent me another email at 6:30 pm tonight, to cancel my order if I can not wait, I wrote back again, for the 4th time, advising the NOT to cancel my order, I will wait, but the deceptive advertising and promising new customers who pay more a prompt delivery, but those of us who want the Black Friday deal are told, back ordered, now from 11/27 to 2/20 and they write to me now every other day, trying to get me to cancel the order. *** must honor their Black Friday Sales price and deliver the product. Not product has been received yet.