Family TV / Feature Films For Families

We ordered 2 or 3 films over 20 years ago from this company the films were okay but I decided too much money so I cancelled getting any more, no more films came but they kept calling and saying I owed them money which was already paid. My youngest daughter is now 29 and the first few times I paid for those films AGAIN just to get these annoying calls to stop. Everything was fine no more calls then 5 years later calls came again saying that I still owe them money/ I told them they are wrong I have already paid for the films I had received not once but twice and that they are scammers. Then they give a spiel saying we can overlook that if you'd like to order 2 new films. What? No! I learned my lesson the first time I would never buy films from you again. Then they say you leave us no options we are going to have to report you for non-payment. Non-payment we paid twice. They are crooks avoid them, don't talk to them, and don't buy from them or they will be telling you every few years you still owe them money for there paid for tapes. I just received a call from them tonight at least 20 years later. Unbelievable! They should be ashamed to say they are Christian/family films because their agency is anything but!

I have received calls from this company off and on for 1 year. They are calling for someone I don't even know. They have been told repeatedly that person does not live at the phone number they have. One agent even gave me the persons address which is in another city. I have tried to be nice, then been rude told them to check with the phone company and they would see they are calling the wrong address all to no avail.
They call on multiple nimbers at different times of the day. I know longer answer my phone unless I know the number. Any idea on how to make these people stop ?

Send them a certified letter with return receipt requested. In the letter, state that they are to cease and desist any further contact to the phone number (provide it to them) because it does not belong to the person they are trying to contact. Type your name at the bottom of the letter (do NOT sign it. This should be enough to make them stop. If it doesn't, you can always contact a NACA attorney in your area (www.naca.net).

When you tell them you're not interested, they just keep on talking. I couldn't get a word in edgewise, so I just put the phone down and let the guy keep talking. Their calls boarder on harrassment -- I bought a couple films a while ago, I would never buy anything from them due to the phone calls.

Persistent in follow up calls after repeatedly requesting no additional contact as a work at home employee I cannot keep these interruptions - They refuse to comply

How dare these people calling my office to try to sell to me! Are you kidding! I never gave them my office number, ever!
5 years ago I purchased some dvd's from this company for my nieces and nephews, Because I was a sucker! I supported this company about 4 times (4 purchases of bundles of dvd movies for kids). I told them 3 years ago that I was no longer interested. I had my home phone line disconnected. I longer have a home phone line and they don't have my cell number. It's a new cell phone, new number. This week, 4/08/2013, I got a call at my office from Feature Films for Families. I was incredulous! Wtf! They investigated me, hunted me down and located my office telephone number! This has to be illegal! I have never provided them with information on my place of work. Then they called back every day since. They ask the receptionist if I'm there, and as soon as she transfers the call to me, they hang up. I called the number they called from. They called my office at 8:49 this morning, but when I redialed the number, it says they're not open until 9:30am. They have a few other numbers they called from: [protected], [protected] is another one. I'm in the right profession to get to the bottom of this bs. I got something for them FFFF and another F is on the way!

They are now calling my job. I can't believe this. I never gave them my number at my workplace. How dare they hunt me down to try to market to me at work.

Companies you have an "established business relationship" with are exempt from the DNC act. I'm sure they would claim they have one with you -- no matter how many years have elapsed since you last bought something from them. Call your state Department of Consumer Affairs and see what they tell you to do to stop this harassment because that's what it sounds like this amounts to based on other complaints I've seen. It's really disturbing that they found your cell number!

I agree, they call too many times and they act like you were expecting their call.

I am getting 2-3 calls A DAY and have been for months from this company and always from different numbers from numerous states. As soon as I block one number a different number calls me. I have answered a few of the calls only to be told I have a huge "Credit" with them and it needs to be used up blah blah blah. The more you say the more they just keep talking and telling them to take me off their calling list does absolutely no good at all! Can charges be filled for harassment?

If you paid with a Mastercard or Visa, report to them. They have better luck at getting money back than we do!

I'd caved to the pressure of the phone calls and ordered a bunch of movies. I never opened them because I wasn't sure I could pay; that, I wasn't sure the cost was reasonable, nor that my family and I would enjoy them. My Pastor had taught us to pray before making calls dealing with matters (bills): that God would direct us to the right individual and, that if they weren't helpful, to hang up and call back. I called the company and, explained my situation. The representative initially told me that I could not return them because of a 30 or 60-day policy or, stop the payments. If my recollection serves me further, I believe she even told me that they may or may not accept the movies back. In which case, I'd have to continue making payments for them--and, that I may not receive my money back. I, basically, had to put up a bit of a fuss insisting that they accept the movies back, credit my account, and cease further shipments and charges. It's been over a month and I've not received any further shipments. They did not sent the movies back to me. However, I have yet to receive any money back. I don't believe any charges have been posted to my account, though. Thus, I'd began a on-line search for their contact information in order to contact them regarding my refund when I found this website. I didn't know there was a site directed at complaints (and, so many complaints) on this company; but, I'm not totally surprised. Hope the information I provided helps! God bless and give you favor in dealing with this situation.

I have the same probelm, but I dont even get the movies. I tried calling and emailing and going to htier web site. THese r supposed to be a Christian org? It has turned into a scam that needs to be let known to others

As long as you buy their movies, they will keep you happy. But, the moment you try to stop, HOLD ON! They will call endlessly to get you to break down and buy again. It doesn't matter if your children have outgrown the movies, moved out, flown off the planet... they want your money and will not stop until they get it. They switch area codes every other day if you are blocking or rejecting the numbers they have used. Reputable businesses do not need to "hide" under multiple listings, leave no voice message, use pressure to sell their product (ie will NOT hang up when you have told them several times in the call you are no longer interested) leaving you to hang up on them -- only to be called right back within two days by a different number and the same thing starts all over again. I have lost ALL respect for this company. Their product is WORTHLESS when it is being shoved down our throats, They should change their name to Feature Films For FUNDS, as that is all the are really interested in, not families who no longer want their films,

This damned company is a real pain they keep on calling even after they have been told not to - so legal action may follow.
I don't know who these people are but they are a damned menace.

I bought a couple of children's films from Feature Films for Families about 9 years ago. Now their telemarket people are constantlycalling and harrassing us almost daily, in spite of requests to stop calling us. Our children are in college now! Their telemarket people are extremely rude and hang up when we tell them we are not interested, but then continue to call. I am so sorry we ever dealt with this company.

I am surprised by the complaints I am reading about this company's phone calls. I have been ordering from Feature Films for Families for almost ten years, and I have not ever had a problem with this company. Over the last two years I have asked them to only call me once every three months, and they have honored that every time. I do not get hounded by phone calls - ever! FFF used to only get phone numbers for contacting new customers, from current customers. I am not sure if they still do this, but at one time their business was on a word-of-mouth basis. As far as pushing people to buy things, they do always try to add on another movie. If you say no, then they ask about adding on a kid's coloring book that goes along with the teaching values of the movie; if you say no, they may ask one more thing. However, the representatives I have dealt with over the years are never rude, and handle no's just fine. They are no different than any other sales company I have dealth with, in that respect only. Please keep in mind that they are a 'family friendly' movie company meaning you are not going to be able to buy adult movies that are on the typical line of movies today. This is what Feature Films for Families is all about. They are movies for those of us, like myself, who are tired of all the violence, cussing, and sex that is so common place nowadays. I love FFF, and have not had a single problem with them in the ten years I have been a customer. I fully support their cause and the message they are sending to the entertainment industry: less violence, less cussing, less sexual passe attitudes, more family values. Darla

My husband ordered movies from this company many years ago, and our daughter enjoyed them. That was over 10 years ago, and she has since moved out on her own. We don't have small children in our home anymore.

When the representative called, I explained this to him, and he assured me that the movies we would order would be movies that adults would enjoy, not just children's movies. I agreed to order some movies; I was not happy with the pressure that ensued to have me buy more and more movies as the call progressed.

When the movies arrived I was extremely disappointed to discover that of the 20 movies sent, only 2 would be not be considered movies for young children. I was upset because I made it quite clear to the caller that I didn't want this, and he sent them anyway.

I have just called today to cancel this order, and was told it would take about 6 weeks to process my refund. We'll see how that goes, but will notify the credit card company just in case there is a problem later on down the line.

If called again I will definitely ask to be taken off their call list, and will explain why in detail.

I ordered some movies from this company years ago when my grand children were little and they did love the movies. But as the children got older and money got tighter I tried several times to tell the people that called my home on daily basis that I could no longer purchase these movies. They continue to call me daily. This went on for years and I have since moved from that home into another town and new home number that isnt listed and low and behold this company has got this phone number and started calling me again, I have told them repeatedly to stop calling me. They use different phone numbers and names to call from. Month ago they called and I answered and I told them in no uncertain terms to not call me again or I was going to turn them over to authorities and hung the phone up. Three days ago they started calling me again. It's everyday all day till 10 pm at night. What am I to do?

We ordered one time and received what we ordered. They continue to call back daily and will not stop calling even after they have been asked to stop. The products they sell are cheap quality and exspensive. I do not want to change my phone number just to keep them from bothering us day after day.

I too ordered family movies from this company over 12 years ago! I have since been through a divorce, moved to a new state and my children have grown. YET, they have tracked me down and now yesterday called my place of work! Come on! They left a detailed message including a disclaimer that the call was made for telemarketing purposes and included the phone number for FFFF. We are on the Do Not Call list for our home and cell phones, though I did not include my work phone. My concern in this is, I have gone through many changes over the past 12 years, and yet they tracked me down for advertising purposes.

I bought films from these "people" for about a year. They let me cancel easily enough, but the phone calls have not stopped. They are coming almost daily since I got rude with them. I regret the day I ever bought their second-rate movies. Most of them are in the bargain racks of any movie rental store before FFFF ever puts them in the mail. I'm talking years before!

We only bought one video from this company and paid by check (once we received the movie and got an invoice) as my husband said you don't want to give a voice on the phone you don't know a credit card number. However, apparently we now have an "account" with them -- they continued to call and finally I yelled at them on the phone to stop calling and they did for a while -- now they are back calling. You can't get this monkey off your back. Maybe if it got brought to one of the major networks attention about the harassment of this company it would help. Does anyone have any ideas? For any of you considering getting a video or videos from them, my suggestion is DON'T!

Very similar circumstances for me too. Only I got on the payment plan in which regular installments were being taken out prior to me calling to say I wasn't happy with all of the films. They informed me that I had paid for them and wouldn't get a reimbursement and could only exchange for different videos. I will never be buying another video that will just sit on my self from them again.

I am constantly getting phone calls to order more movies i don't need anymore movies, but they continue to call and harass.

This company has called my personal cell number from the following numbers, multiple times per day over the past week (With no regard for day of the week or time of day) :

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I have never used this business or signed up to have my number on this. This is harassment at this point and i need to figure out how to get my number off this list!

I would just like to log a non - complaint - - - this company is trying to make the world a better place by providing suitable entertainment for children and families. Sometimes individual employees are not the best representatives of the company as a whole. Try not to be so judgemental.

I ordered from this company years ago because I like the movies. I received a phone call from a man representing himself to be from this company who tried to sell me movies 6 or 8 of them for 120.00. After telling him no, thank you, I can't afford them at this time and hanging up...2 weeks later I received the videos ANYWAY. NOW I get called EVERY week sometimes 3 times a week asking me when I'm going to pay for the videos that I DID NOT ORDER. I complain to each one that asks for payments that I never ordered to begin with. Can't send them back as my daughter has lost the envelope thing where I could send them to. The videos are sitting with the plastic still on them, on a shelf in my room. I refuse to pay for something I did not order. Want them back? Come get them. I'm not paying shipping for something I did not order. I will NEVER do business with this company again.

I am surprised by the complaints I am reading about this company's phone calls. I have been ordering from Feature Films for Families for almost ten years, and I have not ever had a problem with this company. Over the last two years I have asked them to only call me once every three months, and they have honored that every time. I do not get hounded by phone calls - ever! FFF used to only get phone numbers for contacting new customers, from current customers. I am not sure if they still do this, but at one time their business was on a word-of-mouth basis. As far as pushing people to buy things, they do always try to add on another movie. If you say no, then they ask about adding on a kid's coloring book that goes along with the teaching values of the movie; if you say no, they may ask one more thing. However, the representatives I have dealt with over the years are never rude, and handle no's just fine. They are no different than any other sales company I have dealth with, in that respect only. Please keep in mind that they are a 'family friendly' movie company meaning you are not going to be able to buy adult movies that are on the typical line of movies today. This is what Feature Films for Families is all about. They are movies for those of us, like myself, who are tired of all the violence, cussing, and sex that is so common place nowadays. I love FFF, and have not had a single problem with them in the ten years I have been a customer. I fully support their cause and the message they are sending to the entertainment industry: less violence, less cussing, less sexual passe attitudes, more family values. Darla

Thanks, Pixie, for your words. I, too, have been a customer for ten years and feel the exact same way as you do. I also have posted a positive post supporting them, as I also have never had an issue with them. It is almost as though these other complaints are about a difference company altogether. The complaints I have been reading do not describe the FFF that I have dealt with for the past ten years.

FYI Jessi is not a real person! He is an automated recording. Morals, family values and honesty, REALLY!? When I emailed the VP of the company and he phoned me back personally he assured me that a "real" operator would phone my house in ALL future calls. I said my kids did enjoy the films and I appreciate and respect what they are trying to do as a company. But these phone calls are deceitful, use trickery and make us feel foolish that we are actually talking to a live person. They even have an autmoated response for "Jesse" to laugh. When I received yet another automated "Jesse" phone call last week, I immediately said, I do NOT want to speak to this automated recording and need to speak to a live person! The automated reply was a recorded chuckle, followed by, do I really sound that bad!? Yes Jesse you do sound that bad, especially with your dishonest response. Morals, values I think NOT!

What some of you may fail to realize all together is it may not be FFFF at all. Myself anf my mother have ordered from them in the past along with several other family members and have never had any of the issues you all are referring to. Ever! But I did ordered magazines once from a company and for 2yrs I received calls to renew my subscription or ordered new magz. I asked them to stop calling and then the calls would come from another number supposedly representing the same company. When I reported it to BBB. I found out that it was telemarketer scam artist who were not affiliated with the company I originally ordered from at all, but who were able to purchase or steal my information to call me and harass me to get my money. This sort of thing happens all the time, so you shouldn't bad mouth the company and try and ruin their reputation when you may not know the whole story. Anf unlike Rebecca who does sound like an employee, I am not just an old customer who grew up watching FFFF's movies and value their work.

Billy Grahamm apparently hasnt gotten 4 calls a day, waking him up, bringing him away from his food so the pot overboils, and dispite many times being asked to stop the calls, they clearly dont call him back. We should all aspire to be Billy Grahamm, who is apparently immune to FFFF's harassment.

I bought great films from them for my children 20 years ago, when they first began. Then I canceled. Year after year, several times a year, I get a cluster of calls, trying to get me to buy. I have been called at 5am twice and 10:30pm. I do not appreciate being woken up for films I do not buy. I continue to ask them to take my name and number off their list, I have called customer service and guaranteed they would never call again and it would begin the cycle of calls immediately. I have my number on the DNC list and update if frequently. I have a no solicitation on my phone that they keep by-passing. Is there something we can do, legally against them, class action suit or something to stop them?
I am fed up with them.

Feature Films for Families is a great company that does what it can to ensure customers are treated with the utmost respect. All requests to be canceled or taken off of the calling list are COMPLETED HONORED. Also as a company FFFF records and monitors employees interactions with customers on a daily basis. Employees found disrespecting customers or doing inappropriate things on the phone are dealt with immediately. Of course the company cannot catch all problems but they do what they can to minimize the number of issues. As for the “recording” spoke about, Feature Films does use a recorded message to communicate with its customers, however a live employee is always on the phone with each customer. The reason some employees use the recording systems is because with a prerecorded message management is able to control what is being said to each customer. If an employee is having a bad day, not feeling well or even if they have speech impediments or heavy accents, the program still allows for customers to get the same clear and concise message each time. Feature Films for Families truly is a great company that provides a needed service to communities across the country. Biased statements like these from a disgruntled former employee should not sway anyone on the good this company is doing for our nation!

The problem is, if you listen closely, it is a computer calling. If "they" need to interact with you, it will switch to a live person. Even when talking to a live person, it switches back and forth between computer and person. I have tested my theory, and it is true. If you interrupt, it will pause, then a live person comes on. If you are telling them "do not", or "do n't call", or other "key" words it will hang up on you.