Citibank

I have moved and have sent numerous mailings to Citibank regarding my change of address. They don't acknowledge my new address and so, I have to make my payments via hand written notices with my checks. I don't know why they won't cash my checks unless, perhaps, the payments are processed via computers that can't acknowledge my payments. I tried registering my card online and get a notification that there are problems on Citibank's end. I'm at my wits end. How on earth do I pay off my balance and save my credit score?

On May 11, 2022, my husband and I purchased a new Samsung Television to replace the one we had that had suddenly gone out. We decided to go to Best Buy to purchase a replacement. I knew that I did not owe anything on my Best Buy account. The total cost including the extended warranty was $1,035.96.

I have all my accounts set up to auto pay. I am 70 years old and want to guarantee that I don’t forget to make a payment. When I don’t have a balance on an account, I set the account up to make the minimum payment in case I forget to set up the payments.

On Friday, July 8, 2022, my husband, and I were about to go to the store to get some groceries. I checked my bank account to see what my balance was. I was shocked to see that my balance was only $29.45. I immediately looked to see what had caused it. I saw that on July 5, 2022, My Citibank Best Buy account had withdrawn $1,046.23 which is the entire balance of the account.

I immediately called the [protected] number on the back of the Best Buy Card. It was about 5:30 CDT so I reached a representative in Manila. I explained what had happened. She told me that it would not be a problem to refund the money. I told her that I had planned to set up the payment to be $50 a month. She changed the payment plan from total balance to $50 a month. She asked for my bank routing number and the checking account number. She advised that it could take 3 business days to deposit to my bank. She also said that if I had any problems with overdraft charges, I could contact them, and they could help me out with them.

After I checked my checking account balance on July 12, and saw that the refund had not been deposited, I again called the number on the back of my Best Buy Card. The representative I spoke with this time told me that I had been given wrong information. He stated that it would take 7-10 business days for the refund to post. I again asked him what about the overdraft charges I had already received because of this mistake. I told him I already had $60 in overdraft charges so far. He said I could fax copies of the overdrafts. I was going to wait until the refund posted to make sure there were not any more charges.

Yesterday, July 15, after checking my bank balance again I called the number again and asked why the refund still was not in my account. I told the representative that I was first told it would be 3 business days, then I was told 7 to 10 days so it should have posted by now. He advised that it would still be five more business days before it would post. This really angered me, so I asked to be transferred to a supervisor. I was transferred to Rich, who said his employee number was 234.

He stated that he had checked, and the refund was being processed and it should post in 7 to 10 business days. I told him I was originally told 3 days and then I was told 7 to 10 days and the person who transferred me to him said it would be 5 to 10 days. I told him that I am 70 years old and living on social security and that they were killing me. I said that I had to get a cash advance on another credit card to get gas for my car and purchase some groceries. He just said he was sorry for the inconvenience. I said I already had $60 in overdraft charges. I asked if they were going to take care of them. He said it was not their policy to cover overdraft charges. So, I asked him if the three employees I had spoken with lied to me. He couldn’t really give me an explanation. I told him I was going to let everyone know how I had been treated.

I have written Jane Fraser, CEO of Citibank and Corie Barry, CEO of Best Buy

Hi,

My name is Yashwant Kumar Soni and I applied for Citibank Checking account and account was opened with Account # ending with [protected] and transferred 50,100$ in the account. Suddenly one day I got a message on my online banking that I cant access the account, when I called the agent after huge effort I was told that Citibank decided to close your account. I did not receive any communication or letter or email informing me about the decision or explaining the reason. Agent also denied to explain why.

Kept on calling and waiting until 3/8/2022 when I received attached letter from Citibank that my account is closed, and I will receive the check. I am waiting from last 6+ months and have never received my check for $50,801.57. This is my whole life saving and hard-earned money.

I am not able to see the balance on Citi Account, it says account is closed, not received my money. Please let me know how can I get this sorted or should I be looking for a legal action here. Calling Customer care is not helping at all. I am cursing the day I decided to move my money to Citibank checking account.

Please let me know how to get the money back from Citibank.

Thanks (a very disappointed customer of Citibank),

Yashwant

I ordered a freezer on may 14 2022 which was back ordered. I cancelled the freezer and ordered a different freezer on June 10, 2022. I received the new freezer. I also received a bill for the first freezer which was cancelled. And a late payment for a freezer I never received. My bill was supposed to be 808.96. I just paid it off and it was 802.46. Something is very wrong with citi. I talked to several customer service representatives and nothing was done about the late fees and over payment. I did cancel this account so you will never take advantage of me again.

PATSY CAGLE, thank you for your payment!

Payment Details

Payment Amount: $862.46

Scheduled Posting Date: [protected]:00 EDT

Confirmation Number: [protected]

On july 12,2022. After I made a zelle or tried to make a zelle payment citibank eta department block my account. They had given me a number to call to get it resovled. I called the number the first 8 times I was getting the repeatly hung up on me. Finally I talk to someone in another department who explains to me what was going on. So the thing was before they blocked my account I was getting otp codes on my phone. Once they block my card I was unable to get the codes. So the lady read from the notes that they block the account because I changed my conact information okay citibank didnt asked me why I changed the information or nor did they verify that it was indeed me that was trying to send the zelle now they telling me I have to wait until a letter come in the mail before they unblock my card they didnt care to hear that I had to change the information to send the zelle payment because the information is link to another account okay so the same number and email they claiming they cant send me a otp im still getting notication about my account they were rude unprofessional in that department I wanna close the account and collect my funds

I lost my card I called and they said they would send a new card. They sent a new card two weeks later. They card was the same card number as the one I cancelled. I tried to verify it but it was the same one that I had before so they put it on fraud alert. They sent me another one but that was on fraud alert too. They said they sent a letter that has some sort of security code on it but I never received it. As a result I cannot use the card cancel the card or get another Costco card. Plus the supervisor was very rude on the phone. His name was Chris

My name is Angelo Nieves Sr, also a CEO for J&C importers, a multimillion operation, I would like to speak with the CEO Mr. Vikran Pandit, and also with Mrs. Barbara Desoer. Please, your communication system is so poor, also those who answer the phone after calling for over an hour, can not provide any information due to their poor knowledge and understanding of the Bank operation system. Please, I am providing my personal information and starting with my phone number is [protected], also my email address is [protected]@comcast.net.

Thank you,

Angelo Nieves Sr

CEO

J&C Importers Inc

On June 20, 2022, my Citibank balance transfer of $1,358.91 was sent to Chase and was paid. Now Citibank says that Chase bank was paid the money on June 20, 2022. Chase states that no balance transfer money was paid to my account at Chase. None of these 2 banks knows the whereabouts of my money? It obviously is the due negligence of Citibank who never sent my $1,358.91 balance transfer money to Chase bank.

I made a car payment using my Citi Checking Account on 06/17/2022. I got the email from the finance company on 06/18/2022 saying that they have received my payment. I checked my available balance in the app on 06/17/2022, AFTER I made my payment, and it showed that it was deducted from my account. It didn't say it was pending or on hold or anything like that. I check my account on 06/22/2022 and the bank had overdrawn my account my $352, resulting in a negative balance. I contacted customer service, highly upset, and was told that they are sending my payment back to me, which resulted in me getting another charge for the payment being sent back from the finance company. I checked my account on 06/23/2022, and they did send the payment back but I didn't get the full payment back. Instead they used it to pay for the overdraft that they caused. So in actuality, since they showed that the payment was taken on 06/17/2022 via the balance shown in the app and then they tried to process the payment again on 06/21/2022, they basically charged me twice for the payment. I have never overdrawn account since I opened it years ago. This is lying to the consumers when the balance shown in the app is not correct and they are trying to cover there [censored] when you call them on it. If they wait to process the payment 3-5 business days, then why does it show it taken off your balance in the app when you, the consumer, authorize the payment? It makes no sense. It makes the consumer think that they have more money then they actually do which causes the consumers account to be overdrawn and results in overdraft fees and other charges that the consumer is responsible for. This is completely wrong and needs to be fixed immediately. I am very upset and have reported this to the BBB as well.

I paid off my credit card in 2018 but I didn’t close it. But after a year they closed it because it wasn’t be used. Now they are trying to charge me for carrying a avababile balance on my card charged me interest for four years and then turned it of to a collection ag agency and never contacted me once and never showed on my credit report ever.. They want 4000 dollars

Waiting for a response 10'10/21/11/10/2101/14/22/4/21/22 and 5/8/22

Albert Mitchell

133 Devils Elbow Lane, Hilton Head, SC 29926 [protected]@aol.com

Account [protected] Debit [protected] 9/10/21

Citibank Fraud prevention P.O. Box [protected] San Antonio, Texas [protected]

ATTN: Fraud Division

Subject: release of funds ($3803.72)

July 2020 Citi notified me by letter that my online banking account was restricted because of

fraudulent activity. Many, many phone calls and each time the reason I cannot get the

$3803.72 balance is because the account is under investigation and was told over and over

30-60 days. I was told that the check would be sent by FedX, another time by mail. I have

been transferred to other departments, left on hold for up to an hour and hung up on.

January I was told the check was mailed on Oct. 27, 2020. Well then, why was I was told in

November to send a notarized letter stating I am the account holder. Along with the letter

I had to send a photo id and then the funds would be released. I have faxed and refaxed any

and all document requests made by Citi.

A few weeks ago was I told that an "account specialist" would get back to me, Still waiting.

People I have no choice. Unless, this matter is resolved, I will report this entire

situation to the the National Banking Commission. and other related agencies.

And now I applied for a new Citi account. All went well.

Got a new account. Got checks in the mail. Got a debit card.

And poof. Could not activate the debit card. A call to customer service gave the answer...

your account has been closed.

Closed supposedly because of the above situation.

5 days later I get the pin number in the mail. The next day I get a termination letter.

Why the checks.? Why the debit card? Wasted time and effort shows disorganization.

I do believe I am entitled to the funds and an explanation. Please, let's conclude this situation.

regards

Albert Mitchell

I was notified by email that my account was closed on April 7, 2022. I have waited the 60 days but my check for the $60,000 has not arrived. I did get a check for $6.95 from them with no explanation. I tried the help #’s but because I don’t know my account # no one can open my account and tell me what’s going on. My credentials on the app have been deactivated and I never wrote down my account number. I also threw away my credit card after it was deactivated. I am at a loss of what to do next.

I opened a saving account for my direct deposit from my job as soon as my deposit cleared they closed my account I been calling for days to get my money from my account no one is helping me they keep saying wait for a check in the mail without a explanation of why they closed my account….their not giving me any information what’s so ever I read so many reviews on people saying they account was closed with no reason why I just need my money back I can’t afford to loose the money I work hard for times are so hard right now and this is just not right to not get a good explanation on why they closed my account and why aren’t they telling me nothing I’m wanna hear to get my issue resolved

Like many of you here, I too have opened a checking account and a savings account after received an invitation for a promotion of a higher yield. I needed to park some funds, so I put about 50k between the two accounts by December 2021.

I contacted the bank in January 2022 and February 2022, both times I was on hold for hours and finally got transferred to their fraud department. Unbeknownst to me, I was told that my accounts were closed due to fraud and that my funds will be mailed to me in about 60 days.

As you can see, not only I have no idea why my accounts are closed, I have no access to my funds. The last time I called was in April 2022 and as of today June 9, 2022, I still do not have access to my funds nor does Citibank send me a check.

I am asking myself how can a bank in the United States get away with doing business like this?

I opened a bank with Citibank October or earlier I can’t be to sure cause I have so many but anyways I always kept money in the bank and I also got paid in that bank account but then around dec 30th 2021 I couldn’t even login to my account at all they locked me out when I called they said my account was under review for 60 days then tells me they can’t say why which is really shady to me cause why wouldn’t you be able to tell me why my own bank was closed then I was told I would get a check with the funds I had in my bank in 60 days it’s been almost 5 or 6 months since this has happened and still haven’t gotten my check I find it crazy that Citibank is even up and running with all the bad reviews they have they steal money! And I don’t understand how they are getting away with stealing all these peoples money I have a child and it’s so wrong that they would even close my account without any kind of notice I literally had to ask for money from people when they closed it cause all of my money was on there and I was broke and yet I still haven’t seen my check this company is a fraud and I am very mad at this point like I said this company should not even be in business with all the money they steal but somehow they are

Went to the grocery store to make a purchase to find out my card was declined. Went on the app to see these losers closed my account ! I called an the representative keep repeating the same phrase “you’ll receive a letter in the mail “ what good will that do ? I’ve never been late. I’m always paying them off ,days after a purchase. Just to have a closed account for NO REASON. I’ve never even used 80% of the balance on my card. How can a company treat people like this.

Approximately 2 months ago I received the Citibank Checkbook that I'd ordered. About 1 month ago I'd applied for the Citibank Credit Card, and was told that I would be mailed to me:

Donald King

507 Sidney Circle

Winter Haven, Fl. 33880

After signing up on the Citibank mobile app, a couple days ago I tried to log into my account, but received a message that my account was deleted. This was not of my doing.

I'm filing this complaint because I strongly believe that someone has stolen my Identity and has received several Citibank Cards in my name.

I have received a judgement letter for debt that was caused due to failed business. They refuse to apply my insurance for help with debt. They have two different amounts owed and did not accept by offer and never confirmed it was received. I need to settle this debt ASAP

P. Williams

letter rec'd from Harris and Zide

[protected]

P. Williams

1371 Nisich Drive

San Jose, Ca 95122

[protected]

Citi Cards have the worst customer service ever. I was trying to update the information on my account. First, I was treated in the worst manner as if I were an identity thief and as a solution, the rude agent on the phone told me they would mail me a letter with a code. Then I should call them and verify my id. This is outrageous in 21 st century when citi has all my information.

Again a rude agent with no solution... Worst experience ever. If it weren't for Costco I would have closed the account by now.

Citi management continues to lower services.

I just spent over 1/2 hour trying to redeem points.

They changed the points to Rewards Points instead of a straight forward cash back.

I tried to use online options buy login and password restrictions make it so Incannot remember them.

I tied online while I was waiting. I hung up when they ansered after 1/2 hour anf then got a message that the redemption did not work.

I SEE OTHER BANKS ARE OFFERING COMPARABLE OR BETTER POINTS, SO I AM LEAVINIG AFTER 5BPLUS YEARS.