BrighterBlooms.com
reviews and complaints

I recently had the opportunity to purchase a tree from BrighterBlooms.com and overall was quite impressed with my experience. The delivery arrived promptly, however, the package was left at a side door which is rarely used and sat in the sun for a little while. Once I received an email notification regarding the delivery, I immediately went to retrieve the package and inspected the tree to ensure it was in good shape - which it was, for the most part. The tree was packaged well, but unfortunately, there were a handful of broken stems that had become dry and needed to be removed.

After some inspection and care, the tree appears to be thriving in its new location! It's doing well and I couldn't be happier with how it looks in my yard. Despite this, I did have one issue - I was sent a promotional code for first-time customers after placing my purchase but was unable to apply it to my order since I also had a free shipping code. It was a bit of a disappointment as being able to use both would have been a great savings. All in all, though, I'm happy with my purchase and would definitely recommend BrighterBlooms.com to anyone looking for beautiful trees and plants to enhance their yard!

Overall, I had a positive experience with BrighterBlooms.com. From start to finish, the purchase process was smooth, and the delivery was timely.

When the rose arrived, I was impressed by how well-packaged it was and the fact that the root ball was nicely damp. However, the shipping took place during a particularly hot time, which caused some of the leaves to dry up and die. Despite this setback, there were still a few leaves that managed to survive the heat shock, and I planted it right away to nurse it back to full health.

Since planting the rose, I have been closely monitoring its progress, and I'm pleased to say that I can see some tiny new leaves forming. This is a great sign that the plant is rebounding after the initial shock. Overall, the rose looks very healthy and robust, and I have high hopes that it will thrive.

In addition to the rose, I also had the opportunity to deal with the customer service team at BrighterBlooms.com when one of my wisteria trees failed to thrive. The agent that I spoke with was knowledgeable, courteous, and helped me determine if the plant was truly dead and eligible for the money-back warranty. I was pleased with the prompt resolution process and the level of support that I received.

Overall, my experience with BrighterBlooms.com was very positive. I would definitely recommend this company to anyone looking to buy healthy plants online. The customer service was excellent, and the selection of plants was impressive. If you're looking to add some greenery to your space, BrighterBlooms.com is definitely worth considering.

I ordered an avocado tree on BrighterBlooms.com as a gift for my friend and I must say that the entire experience was outstanding. It all started with their vast selection of great quality trees, making it easy and enjoyable to choose the perfect one.

What impressed me the most was their diligent shipment tracking. I was anxious about the tree arriving safely and in good condition, but Brighter Blooms went above and beyond to make sure that happened.

When the shipment got delayed in a hot and dry area in California, I reached out to Brighter Blooms for help. They assigned Elvis from their team to work with FedEx and expedite the shipment. Within a day, FedEx called both me and Brighter Blooms to confirm that the tree was back on its way to its destination. I was truly impressed that Brighter Blooms had enough influence to have FedEx reach out to me directly.

Overall, my experience with BrighterBlooms.com was exceptional. From their great selection, shipment tracking, and customer service, it's clear that they prioritize their customers and their satisfaction. I'll definitely be a loyal shopper on their site for all of my future plant needs.

I was pleasantly surprised by how quickly my tree arrived after I placed the order on BrighterBlooms.com. It arrived in just a couple of days and was almost perfect! While there was one broken branch at the bottom due to shipping, overall, the tree was healthy and in great condition.

To my delight, I discovered that there was a discount code available for first-time purchases after signing up to the website. Although I had already placed my order before seeing the coupon, I decided to call customer service to inquire about getting the discount applied. I was extremely impressed with the level of service I received! The representative refunded me the difference straight away and without any issues.

It's notable that the ease of the transaction was not simply due to the product quality or discount availability - the level of customer service I experienced was exceptional. Overall, I was thrilled with the experience of purchasing from BrighterBlooms.com and would gladly recommend them to anyone searching for healthy and robust plants. I'll certainly be returning to this site for my future gardening needs!

Recently, I had the pleasure of ordering from BrighterBlooms.com for the very first time. I was eager to see how their services stacked up, and I was not disappointed. I ordered a beautiful butterfly bush and an enchanting rose bush. When my order arrived, it came in a sleek and secure tall, narrow box that was roughly 6 feet long and about 15 inches wide.

While examining my shipment, I noticed that both plants were inside the box, with nothing separating them. Despite having "THIS SIDE UP" marked on one of the sides, it seemed that the plants had shifted during transit - with the delicate butterfly bush unfortunately finding itself on the bottom of the box. While the rose bush was fortunately in good condition, the butterfly bush took a bit of damage.

I decided to let BrighterBlooms.com know about my experience and sent them pictures of my shipment along with my message, through the Contact area on their website. To my surprise, I received a prompt response from their team, apologizing for the inconvenience and requesting more pictures to investigate the problem. However, I was left disappointed when my response asking whether my attached pictures were not available went unanswered.

Overall, despite this unfortunate mishap, I can honestly say that my experience with BrighterBlooms.com was a positive one. Their shipping process was efficient and the plants themselves were of great quality. Although my butterfly bush sustained some damage, their customer service showed me that they genuinely care about their customers and take prompt action to make things right. I would definitely recommend them to others looking to add some beauty to their gardens.

As someone who values a good selection and quality products, I decided to give BrighterBlooms.com a try, ordering three banana plants in separate orders. I was incredibly impressed with their sleek and user-friendly website, which made the ordering process a breeze. While I loved the plants and customer service, I must admit that there were some issues.

Although my plants arrived healthy-looking, the two in my first order have been struggling to survive. The cold-banana plant from my second order has been holding up decently, but I have already seen some troubling signs. As someone who is not the most experienced when it comes to gardening, I wasn't sure what to do. However, when I reached out to customer service, they were incredibly prompt and attentive, offering thorough solutions to any problems I had.

What really stood out to me was how human their service was. They really took the time to address my concerns and answer any questions I had - a rarity when dealing with online businesses. Overall, I would say that my experience with BrighterBlooms.com was a positive and appreciative one, earning them a 3/3 mark in my book.

I recently had the pleasure of ordering from BrighterBlooms.com and was thoroughly impressed with the quality of their products and exceptional customer service. My first purchase was a charming Royal Purple Smokebush Tree, which was shipped promptly and arrived in excellent condition. The packaging was sturdy and ensured that the plant was not damaged during its journey to my doorstep.

Upon opening the package, I was pleased to find that the tree was healthy and vibrant with its purple leaves gleaming in the sunlight. I quickly planted it in my garden, taking advantage of the Root enhancer and soil treatment that was thoughtfully included with my purchase. The tree currently stands at a height of 18-24 inches, and I am delighted with its progress. I am still contemplating whether to let it grow into a small tree or encourage it to become a wide bush.

My second purchase from BrighterBlooms was for 4 Knockout Rose plants. While three of them were in perfect condition, one arrived with some issues. However, my concern was quickly resolved when I reached out to their customer service team. I was promptly sent a replacement plant at no additional cost, and the issue was resolved without any fuss. What's even more impressive is that their customer service team responded to my query within hours, even though it was a Sunday!

Overall, my experience with BrighterBlooms has been nothing short of exceptional. Their products are of the highest quality, and they go above and beyond to ensure that their customers are satisfied with their purchases. I will undoubtedly be purchasing from them again and look forward to expanding my home landscaping with their help in the coming years.

I cannot stop singing the praises of BrighterBlooms.com! I recently purchased a blue moon wisteria from their website and it has brought so much joy to my life. The process of ordering was easy and straightforward, and the package arrived in a timely manner. The plant was healthy and vibrant upon arrival.

I decided to plant it in a large ceramic pot instead of directly in the ground, and placed it next to the trellis I had prepared for it to climb. To my sheer delight, within just two weeks, my wisteria had already found the trellis and begun to climb! I must admit, I was a bit worried about how the planting would go, since I had no prior experience with blue moon wisterias, but it was a breeze. I affectionately named my beloved new friend "Ficus" and he is thriving!

Every day, I water him and give him a pep talk, and I swear he responds positively! His leaves are lush and green and he is constantly growing. I cannot express how much joy he has brought to my surroundings, and I am grateful to BrighterBlooms.com for making it possible.

While I did have a few planting questions initially, I sadly did not receive a reply to my inquiries. Nonetheless, I understand with the ongoing pandemic, the company must be swamped with inquiries and I hold no grudges whatsoever. I took it upon myself to purchase a massive new pot and some top-quality Miracle Grow fresh soil, and it has certainly paid off in spades. Ficus is a happy and healthy boy and I look forward to watching him grow and thrive for years to come.

Thank you, BrighterBlooms.com, for your amazing selection of high-quality plants and exceptional service! You have a customer for life.

I was delighted when I stumbled upon Brighter Blooms' website as I was looking for a specific type of tree that was unavailable in my local area. Given that I had never purchased from them before, I was a bit hesitant to make a purchase, sight-unseen. However, when I ultimately made the decision to take the leap, I was pleasantly surprised by how seamless the experience was.

One of the standout features of this company was the fantastic communication and tracking they offered. From the moment I placed my order, I was kept in the loop about its progress and estimated arrival date. And when the tree finally arrived, it was at my doorstep in no time at all.

While I was grateful for the speedy delivery, I did notice that the trunk of the tree had sustained some damage during transport. This could have potentially hindered the plant's health and growth in the long run, so I quickly contacted Brighter Blooms to report the issue. The response I received was beyond impressive. The customer service team offered to replace the tree immediately, without waiting to see if the damaged one would thrive or not. I was blown away by their generosity and commitment to customer satisfaction.

Just a few days later, the replacement tree arrived in excellent condition, ready to be planted in my front lawn. I couldn't be more pleased with my experience with Brighter Blooms. Not only did they fulfill my order promptly, but they also demonstrated their commitment to customer satisfaction by taking swift and decisive action when the need arose. On top of all that, their representatives went above and beyond to make sure I was satisfied every step of the way. Thank you, Brighter Blooms!

I recently purchased a variety of hostas and red twig dogwood from BrighterBlooms.com, and I have to say, I had mixed feelings about my experience with them. While the variety and selection of plants available on their website was impressive, I was disappointed to find that many of the plants were damaged in transit. Unfortunately, a few of the plants I received had crushed leaves or damaged containers/roots, which caused me to lose half of a dogwood tree.

When I contacted customer service about the issue, the representative I spoke with insisted that the plants would be okay and asked me to give them a couple of weeks to revive. I was happy to see that after a few weeks, the plants did begin to bounce back a bit, but they were by no means immediately beautiful. I do have faith, however, that they will continue to improve and be looking great by the next growing season.

One thing I would note is that I felt the plants could have been priced a bit lower given the condition they arrived in. However, overall, it wasn't a terrible experience, just slightly underwhelming.

When I reached out to customer service about the issue, they directed me to the website to submit an inquiry form. I was pleasantly surprised at how quickly a representative responded to my submission, although I wish they had acknowledged the fact that the plants had sustained damage during shipping. While I was considering returning the plants and purchasing cheaper ones locally, I decided to keep them and repot them instead to give them the best chance possible.

All in all, I would say that while my experience with BrighterBlooms.com wasn't perfect, it wasn't entirely bad either. With some improvements to their shipping methods and customer service, I could see myself purchasing their plants again in the future.

Recently, I had an experience with BrighterBlooms.com that left me feeling disappointed and let down. I placed an order on their website and was excited to surprise my daughter with a gift to lift her spirits during a difficult time. However, my excitement quickly faded when my order took much longer to ship than I had anticipated.

To make matters worse, once it finally shipped, I received news from FedEx that the shipper had sent it to the wrong address. I went out of my way to speak with neighbors and still couldn't locate the package. This was incredibly frustrating, and not the experience I had imagined when making my order.

Feeling frustrated, I contacted customer service asking for a refund or an immediate replacement. To my dismay, I was told that the only way my order could be replaced was if I paid for shipping - which I reluctantly did. Despite paying for expedited shipping, the system still showed that it would not arrive until May 27th or 28th.

As a customer, I was disappointed with the lack of accountability and responsibility on BrighterBlooms.com's behalf. I had placed my trust in their service, relying on them to deliver my order in a timely and efficient manner. However, that was not the reality of my experience.

Overall, I can only hope that BrighterBlooms.com takes responsibility for their mistakes, providing a more helpful and compassionate customer service experience moving forward. Although it's unfortunate that my experience didn't meet my expectations, I hope that potential customers will take this into consideration before making a purchase.

As an avid gardener and plant enthusiast, I was excited to explore the offerings of BrighterBlooms.com. This online nursery boasts an impressive selection of plants, from perennials to shrubs to fruit trees. However, as I navigated the site, I found myself wishing for a more intuitive filtering system. While there are some options to sort by category and type of plant, I would have appreciated the ability to filter by specific features such as flowering blooms or suitability for a patio garden.

Additionally, my experience at checkout left me somewhat puzzled. When I was presented with my purchase confirmation screen, I was surprised to see a total of $1,049.99. While there was a "discount" applied that brought my final total to a more reasonable amount, the arbitrary nature of this discount left me unsure of its legitimacy. It was also unclear why my total had been so inflated to begin with. Although my final purchase ultimately arrived on time and in good condition, this confusing transaction left me hesitant to recommend Brighter Blooms to others.

Despite these concerns, I did appreciate the customer service I received when I had questions about certain plants prior to purchasing. The representative I spoke with was knowledgeable and friendly, and helped me make an informed decision about which plants would suit my garden best. I also appreciated the vast selection of plants available on the site, as well as the detailed descriptions and care instructions provided for each item. Overall, while there were some aspects of my experience with BrighterBlooms.com that left me unsure, I would still recommend checking out their offerings for any plant lover looking to spruce up their garden.

As someone who is passionate about gardening and nature, I was really excited to discover BrighterBlooms.com! Their website offers tons of great options for plants, shrubs, and trees that you can have delivered right to your door. With so many beautiful options to choose from, it was hard to narrow down my selection. However, unfortunately, I had a family emergency that arose after I placed my order, which made it impossible for me to take care of the plants that I was so excited to receive.

When I tried to contact BrighterBlooms.com to cancel my order, I was disappointed to find that there wasn't a clear and easy way to do so on their website. I understand that everyone is dealing with a lot right now, and that can make it more difficult to provide personal service. However, I was really hoping for an online cancellation option or an easy way to email them to let them know that I needed to cancel my order.

Despite my disappointment, I want to emphasize that I don't blame BrighterBlooms.com for my situation at all. It was a personal issue that I couldn't have anticipated, and I'm grateful that I caught it quickly enough to try to cancel my order before it was shipped. I hope that in the future, they will consider creating a more straightforward way to cancel orders online, but regardless of that, I appreciate the care and attention that they put into their products.

All in all, I look forward to potentially placing another order with BrighterBlooms.com in the future, when I'm able to properly care for and enjoy the plants that they offer. Despite not being able to fulfill my original order, I still have a lot of confidence in this company and its dedication to providing high-quality, healthy plants to their customers.

My experience with BrighterBlooms.com was less than satisfactory. Unfortunately, my order arrived two days late and when I opened the boxes I was quite disappointed. The plants were very dry and packaged so poorly that bags of potting soil were mixed in with the plants causing damage to several of the trees and shrubs. This was particularly frustrating as I had paid top dollar for these products which deserved a higher level of attention and care.

To add to my disappointment, the size of the plants were smaller than what I had ordered. To be honest, I felt that the products delivered did not justify the relatively high price tag that came along with them. For the cost of this order, I had expected much better.

Furthermore, I found that communication with the company was difficult. BrighterBlooms.com is no longer taking phone calls, so I had to communicate via email, which took anywhere from two to four days for them to respond. This made it challenging to address the issues with my order in a timely manner.

Regrettably, I cannot recommend this company based on my experience. I hope that they can improve their service in the future, but until then, I will look elsewhere for my plant purchases.

I recently made a purchase from BrighterBlooms.com and unfortunately, the plants from my previous order had died. I was disappointed to find out that instead of being sent a replacement, I had to go through the refund process and place a new order. However, I decided to give the company another chance and placed a second order.

Although the second order arrived in better condition than the first, the plants still appeared to be stressed. Additionally, some of the soil spilled out of the box during the shipping process, and the top of the avocado was broken. I'm not sure if this will have an impact on the growth of the plant, but I will wait and see.

One thing that was particularly frustrating was that there was no follow-up from the company after my initial call. I had to make constant efforts to reach out to them until the situation was resolved.

Overall, I have mixed feelings about my experience with BrighterBlooms.com. While the replacement order was better, there were still some issues that need to be addressed. I appreciate their efforts to provide quality plants and hope that they can improve their communication and customer service in the future.

I recently had the opportunity to shop at BrighterBlooms.com and had high hopes for their products. I purchased a Rainer cherry tree that was 6-7 feet tall and ordered it to be delivered to me within 15 days. I made sure to order all the necessary fertilizer to help ensure my new cherry tree would thrive upon arrival.

Unfortunately, upon receiving my cherry tree, it was almost lifeless. I promptly reached out to BrighterBlooms.com for assistance and was told that this was due to transportation and to wait a week for it to bounce back. However, after waiting several weeks, the tree showed no signs of rejuvenation, much to my dismay.

I called BrighterBlooms.com yet again, only to be told that I would need to wait for another month for the tree to come back to life. This seemed like a stretch to me and I was starting to feel as though they were taking advantage of me as a consumer by convincing me that something dead could somehow come back to life.

Despite my disappointment with the situation, I requested a refund from BrighterBlooms.com to no avail. Their lack of response to my request only added insult to injury and left me feeling frustrated and cheated out of my money.

I would not recommend using BrighterBlooms.com based on my experience with them. The quality of their products and customer service leaves a lot to be desired, and I will not be purchasing from them again in the future.

When looking to order a thoughtful gift, it is important to ensure that the quality and delivery of the item will meet your expectations. Unfortunately, this was not the case for my recent experience with BrighterBlooms.com. I had decided to order a beautiful yellow Rose bush as a sympathy gift for a friend who had just lost their mother. However, what started as a kind gesture quickly became a frustrating experience.

After placing my order, I was hopeful that it would arrive promptly and in good condition. However, this was not the case. The shipment took a total of 11 days to arrive, which left me feeling anxious and unsure about the quality of the item. When I reached out to the company for updates, I was told that there was nothing more that could be done other than to wait and see what might happen. This only added to my frustration.

Finally, on August 14, the package arrived. However, what was supposed to be a beautiful symbol of love and support for my grieving friend instead turned out to be a beat-up looking plant that left much to be desired. Given the difficult time my friend was going through, I had hoped that the gift would bring them a bit of joy and happiness in the midst of their sorrow. Unfortunately, the quality and appearance of the plant was not up to par and I was left feeling disappointed.

Overall, I would rate my experience with BrighterBlooms.com as one star, solely because the package was delivered. While I had high hopes for the quality of the gift and the promptness of its delivery, this was not the case. Moving forward, I would encourage other potential customers to carefully consider their options before ordering from this company and to manage their expectations accordingly.

Our experience with BrighterBlooms.com was less than satisfactory. Upon receiving our order, we were disappointed to discover that one of the three trees we had ordered was missing from the shipment. The trees that we did receive were in poor condition, appearing dry and under stress. This was likely due to the lengthy shipment time, which took over two weeks to reach us.

When we contacted customer service regarding the missing tree, we were informed that they only had smaller 1-2 foot Nules Clementine trees left in stock, which was not accurately reflected on their website during the ordering process. This was frustrating for us as we had specifically wanted a larger tree for our garden.

However, our disappointment did not end there. The customer service representative we spoke to over the phone was difficult to understand, and appeared apathetic towards our situation. We did not feel as though he was actively trying to find a satisfactory solution or any alternative options that could have resolved our issue.

In conclusion, our experience with BrighterBlooms.com left us feeling disappointed and frustrated. We hope that they can address these issues in the future to ensure that customers receive the quality products and service they deserve.

I recently placed an order with BrighterBlooms.com and unfortunately encountered a few issues with the delivery of my plants. Despite being promised a specific delivery timeline, my order arrived later than expected. Additionally, the box in which the plants were shipped arrived in a standing position despite clear instructions to lay it flat. As a result, one of the plants was suspended upside down in the box, causing a large portion of the potting compost and moisture to spill out of the pot.

To make matters worse, the shrub itself appeared very dried out and unhappy upon arrival. I knew I had to act fast, so I immediately watered it and trimmed off the dead heads in the hopes of reviving it. However, given the state in which it arrived, I am not optimistic about its chances of survival. It's especially disheartening because this wasn't a cheap purchase.

I followed the company's guidelines and reached out to their customer service team via a provided form, including three photos of the damaged plant as evidence. Unfortunately, I have yet to receive any response from them, leaving me feeling ignored and frustrated.

All in all, my experience with BrighterBlooms.com has been disappointing. While I still hold out hope that my plant may recover, I certainly do not plan on ordering from them again in the future.

and highlighted the importance of customer service in resolving the issue.

BrighterBlooms.com boasts an impressive range of hydrangeas, and their website displays stunning photos that certainly entice avid gardeners. As a new customer, I decided to give them a try and placed an order for several plants.

Unfortunately, when the package arrived, I was taken aback by the condition of the plants. They were badly crushed in the box and required heavy pruning. Despite my disappointment, I contacted customer service, who promptly advised me to give the plants some time to recover in a cool, shady area. I followed their advice and checked on the plants daily.

After two weeks, I was relieved to see that all the plants had survived, although two of them required more time to fill out properly. While the end result was satisfactory, I couldn't help but feel that perhaps the price I paid should have guaranteed healthier stock.

In light of this experience, I would recommend checking with local nurseries first before purchasing from BrighterBlooms.com. However, I must stress that their customer service was outstanding, and they provided helpful advice on nursing the plants back to health. Overall, while there were some initial setbacks, I am happy that I was able to save the plants and they are now blooming beautifully in my garden.