Bloomingdale's review: Need resolution asap

On 12/16 online order placed and opened up a new credit card to pay for it. It shows delivered on 12/18/23, however when I called the CS, they said that they were not able to resend it on time before the Christmas so requested for a credit and I agreed. However, that credit request was declined and I received an email about it. I called immediately to inquire further and felt so frustrated. They assured me that everything will be okay. And don't worry, it will get approved. However, I received another email showing that was declined. I called again #[protected] and asked to speak with the supervisor as the associate said it was declined due to the business decision? I did not what that meant? The supervisor said that she put a request for reorder and call me back in a few days once it go thru. I have not received any phone call or status update. When I called CS to followup during the holiday season, they asked me to call later as their office is not open yet. , when I try to track #IZ5V59V50383312462 shows pic of my neighbor's home not mine. I spoke with the USPS, they said that Bloomingdale could find a claim since the package is not delivered to the right address. However I could not do it at my end. I am frustrated and exhausted of everything I could do to resolve this matter. I can't dispute the Bloomingdale credit card balance as well and they are asking me to pay it. How could I pay for something that I have not received it? I don't think it's fair. Please help.

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