Bliss Computers

I attempted to purchase a screen for my laptop. The version of screen that I purchased matches the model number of my laptop exactly. This is important info.

This laptop has two different screen options. The pin layout, connector, and motherboard are identical. To note, I've been repairing my own devices for years and I used to be a repair tech for cell phones.

At first I tried eBay. Unfortunately I made the mistake of asking them a question and telling them that I planned to swap my screen on a laptop that came with the other version (which as I mentioned is the exact same, just a different panel technology). They cancelled my order. I showed them a screenshot FROM ASUS, the manufacturer, who confirmed that it was compatible, and they told me it would be a fire hazard. LOL, that's not remotely true.

Finally I told them my model number, and they asked for my specs. Then they blocked me on eBay. I attempted to purchase on their website (since it's cheaper anyway), and they put my order on hold and then called me to say it was cancelled because they "weren't comfortable".

They aren't comfortable shipping a screen that is meant for my laptop? It's unfortunate that this is the only company selling this screen.

The OEM themselves declared it as compatible, Bliss' own website declares it as compatible, and the only reason they are denying my order is because I happened to mention on eBay that I'm swapping the panel.

For more context, I have the Asus X16 3060. This exact laptop has two screen options, the IPS and the Mini LED. Mine happened to ship with the IPS and I wanted to swap it for the Mini LED. Considering there are already other X16s with the Mini LED, I'm surprised they haven't caught on fire. LOL.

I've repaired hundreds of screens over my life (considering it used to be my job). I feel like this was more a personal vendetta against me because of the eBay exchange, and the fact that they blocked me from buying anything at all confirms this.

WORSE CUSTOMER SERVICE EVER! They sent you a wrong item, doesn't matter what, even after you confirmed with them the SN and the parts # of the screen before they dispatched... Then when you return it back, you will be surprised that they charge you a restocking and shipping fees. SCAM STAY AWAY

They outright lie about the products they are selling. They shipped me a completely different brand than advertised. I paid over 60 dollars on shipping charges (both ways). They said they'll pay for the return shipment. Asked me to send the receipt. I did. They didn't pay. I wrote them a million emails, never a response. I called them several times over the course of 3 weeks. They said they processed the the refund. Never got the money. Called again. They said "oh there was a mistake we'll process the refund again", but never got the money. Called again. They said the same lies. Eventually gave up. They are seriously a shameless company.. They go by different names: Bliss computers, Browngranite. They get terrible reviews everywhere (except of course suspicious self reviews). There are serious reasons to believe that all the five stars are from fake accounts they created. For further evidence look here (It's been obvious to others as well): http://www.complaintsboard.com/complaints/bliss-computers-c158159.html They either get 1 star or 5 stars (usually right after a 1 star review, strictly countering the reasons of the 1 star reviewer, like a dialogue) They are certainly more than capable of doing that.

I purchased a netbook screen from Bliss. They had by far the lowest price I could find on the product. Even with priority shipping their price was significantly lower than everyone else was charging for the screen alone. Screen arrived very quickly after ordering. Unfortunately the first screen they delivered did not work. They responded quickly to my e-mail informing them of the problem and sent instructions for returning the item for a refund or replacement. I chose a replacement which arrived shortly after I shipped the bad item back. That screen worked perfectly. I would recommend ordering from Bliss as they offer very competitive pricing and obviously stnad behind their products.

We purchased 2 LCD screens. They arrived after a few weeks which was very slow considering we had paid US $55 for fast delivery. Anyway once screen is perfect however the other has a white line right thru the centre of the screen. We have been trying to contact them for over a week - given the time differences between here and the US it is difficult to contact via phone. We have sent a photo and asked for a replacement - so far we have had no response at all! We paid a fair amount of money for this screen and it seems that because we are an overseas client we can be ignored. Surely there must be some consumer laws over there that protect us? We just want a replacement - happy to pay the shipping costs to send it back but would expect the replacement to be sent free of any shipping charges. Would even send it back and just get a straight refund! From what I have read getting any response could be an issue!

From Mr. Notebook, Inc. -
After reading a few comments here, I felt it necessary to chime in. I have ordered screens in quantities for about five years. They always arrive well packaged. I have never had a broken one come in. Michelle does a good job matching up compatibility and on the rare occasion I get something that isn't right they are quick to resolve the issue. Recently, I had an odd lcd issue with a Dell Inspiron where screens would work intermittently (backlight issues). The problem turned out to be a slightly different revision of the screen was needed. Bliss took the time to figure out the issue rather than blow me off or return the item. No other screen dealer I buy from could figure it out. They did. I especially like their new website feature that has pictures of many of their screens. It helps quite a bit to order LED LCDS when the connectors are often on different sides of the screen. A+ in my book.

I have a bad experience with same company(bliss computer), i purchased from them one LCD for my laptop through eBay on 25 October, 2010, and they send it to me to United Arab Emirates then i found it not same item as explained. so i discussed with them they advice me to send it back and they will send the proper one sent it back to them then up to now still waiting the replacement item, they ignoring my emails and really it is very bad experience.
I don't advice anybody to purchase from then even in single cent.
Regards

We've been buying laptop screens from Bliss Computers for the last 2-3 years and we have nothing but great things to say about them. Their prices are some of the best out there and their customer service is always great and speedy! They always stand behind the products they sell, if for some reason the screen is faulty we never had a problem getting an exchange or a full refund, they are always fair! I've recommended Bliss Computers to many people and will continue doing so, we have nothing but good things to say about them!

1) I was happy to find a low price screen for my laptop and I ordered it with overnight shipping. It came very fast but the screen did not work, I called right back after few tries someone picked up.And I was told to send the bad screen back and they were going to send another screen overnight, second screen didn't work either.
2)I called days after days, left messages, sent email but no answer I assumed they were in holiday break from Dec 24 to Jan2. When I got someone on the phone I was told someone will call me back, that never happened.
3) I was willing to pay everything if my the LCD screen worked fine. but neitehr of them worked and I returned them both, I was credited for one of them only then I had called again after 25 minutes of calling both of their numbers someone picked up and asked my number to call back. I refused since I know how that works. I got someone right away, she didn't know the whole scoop but finally she said she will refund the whole charges, except my returning shipping cost. Basically I wanted save money myself and give them a business at the same time, but I ended up losing money, please somebody tell me what is my fault if they don't know what part is compatible with my screen?
4)I won't make that mistake again with blisscomputers...