Bark Busters

08/05/2020

We have paid Bark Busters $795.00 for a life long training and support service. The trainer (Susan M******) that came to our home (only 2 times) never followed up with our concerns and issues. Her response when I was able to connect her only one time was “keep practicing”. I have had 2 Shelties in the past and my sheltie now, Theo, has become more aggressive. He bites me and my husband and our dog walker. He barks and charges at us when we turn on the shower, hair dryer, microwave, get ice, seeing cars drive by,just to mentions a few of a long list of problems that were never as out of control until after using Bark Busters training instructions. Spraying water at him or throwing a bag of coins at him has caused several serious bites. He now is extremely anxious, frightened, and unable to even be consoled when he is completely scared. Our Vet has prescribed Aprazolam for Theo for major anxiety attacks and it has no effect on decreasing his anxiety or aggression. I can’t even brush him without him biting and growling at me. Our trainer Susan was shown these behaviors both in person and on video. She seemed shocked at his behavior. When she found out my husband and I were nurses, she completely lost interest in Theo and focused on her knee issues. This incident occurred on August 10, 2019 (Theo was about 1 year old) and we are now approaching a year of complete frustration and a terribly anxious and scared dog. Every time I see the pain and fear my dog is experiencing it is heartbreaking and I feel I have caused horrible damage and distress to our family member. I would greatly appreciate any assistance or guidance regarding how to deal with Bark Busters company. It is not only the large amount of money we spent for no training and support, but the damage they have caused from their horrible training methods. I have never complained to the BBB about any company. But our dog is our family member and we have no way of soothing his anxiety and pain. We need your help.