Baptist Health System

I was referred to the hospital to get iv infusion for severe anemia. The 1st time I went. No one knew what to do or where to send me. So they

walked me back and fourth to the er to labor and delivery. About 5 times. I waited 4 hrs before (randomly) someone from the orthopedic area of the hospital came to get me and put me In A room. They assisted me with the IV. Nice nurses. But everyone was very confused. That was 1 of 6 treatments I needed. I called the doctor the next morning and I was apologized to, and they set me up with a hospital triage head nurse who handled these types of treatments. Of course I wasn’t told this the first time. Or I would have called prior to make an appointment. So I got my bill a few weeks later and realized they charged me all kinds of fees. So I called the billing department. The person I spoke to said she couldn’t give information about what I was charged for. She was only able to give me the amount I needed to pay. On my statement. I was charged for an IVF fee a room fee and a pulmonary fee. I said IVF?!? She literally told me it was for in-vitro fertilization. I was in shock. She kept telling me she didn’t know what that was. So she literally googled it while I was on the the phone. I told her I would just ask in person on my next treatment. So since no one in billing was able to assist. I went in for my second treatment. That was a set up appointment. I asked a ton of questions. And the woman in administration refused to give me an estimate of services I would be receiving. I asked about 5 times. She said she didn’t know and I had to pay upfront. I asked her I need to know what I’m paying for. She said just for the medication. I asked to give me a statement stating that’s all I will be paying for. She said no I’m not able to give you anything because I just put in a code and it tells me how much you pay. She 1st told me she told me I had to pay $425.00 then she said it was $150.00. Then lastly because I wouldn’t give up on wanting to know what I was paying for she said I’ll just charge you what you paid the first time. which was 71.88. So that is what I paid. Unknowingly what the breakdown was for. I wanted to ask if this is legal? I know I would pay for my services and I was ok with paying. I just wanted a breakdown of what I was paying for. Especially after I was told it was for fertility treatment by the billing department. I took her my bill of my first treatment and she got very loud with me and said are you married? I said yes she said aye I feel sorry for him. I said excuse me! Im asking details on my bill because no only me but a lot of people are struggling financially in this world today. I work hard for my money. She cut me off. Then very loudly stated. I DONT KNOW WHY YOUR DOCTOR CANT DO THIS TREATMENT In HIS OWN OFFICE. Mind you I was on my 3rd treatment that day and I had already paid 3 times the same amount without being given a breakdown of my cost. She refused the two times I went in. Then on the same visit she walked to the back and was there a long time and came back laughing with the nurse who was going to assist me. While walking to the back with her. I didn’t think about anything. It started when I ask how was she doing. I was then ignored. Then I thought maybe she didn’t hear me. Then she very rudely asked me how many more treatments do you have! I said after this one 3 more. I said the appointments are already scheduled for next week. And I mentioned the name of the nurse that helped me make the appointments. She hesitated and said oh that me. I said oh hi nice to meet you. I was agin ignore. That’s when it hit me. And I told myself Please lord don’t let her be ugly with me. Sure enough she was very aggressive towards me. And when she started looking at my arm. I told her in the past all the nurses or phlebotomist like the veins in this arm. Again I was ignored. She stared to wipe the top of my forearm my inserted my IV. Not once has that vine been used in my life. It’s barely even visible.. And sure enough she inserted it. I literally had tears rolling down on my cheeks. It was the worst needle pain I have ever felt. It felt like she pressed so hard gown on it that it was in my bone. I was extremely scared to more it because the very sharpe pain lasted the 3 hrs I was there. Then I was so scared to even make eye contact with her. So I go in again tomorrow for my fourth. The only reason I am continuing to go there is because I called so many other places and the appointments are to far out. My health is affecting my performance at work. If not I would have waited to go elsewhere. I spoke to a family member who is I. The medical field and she advised me to first contact the hospital to make you aware of how bad I was treated. And being refused an estimate or breakdown of my treatment. And administration coming up with her own price to charge me. So that is what I am doing now. I would like those 2 females addressed on the way I was treated

This Nurse came to my house to take care of My Daughter Brittney Warner. She is never allowed at my house ever again. She kicked my elderly dog. And talked about my house decorations. And about our religion and pentagrams. Talked about my coffin coffee table and entertainment center and my skulls. That is NOT what she is here for. I asked her on the ph0ne to wait till Saturday to come out, because we had people coming to look about putting central heat and air in the house. And she came anyways. But that is beside the point. She is NOT here to point out our religion or my house decorations. First thing commented on the still up Christmas stuff outside. Now not that it is any of her business, But I have had pneumonia, and it has been cold and rainy. I shouldn't have to explain myself at all.

Tomorrow, 2/17/22, would have been the 3rd time to see Dr. Goodin but he has once more canceled and rescheduled the appt. Husband has been waiting 3 months for definitive diagnosis of LGL Leukemia and was supposed to get answers tomorrow and learn treatment. Now we continue to wait. This doctor doesn't seem concerned about his patient's wellbeing. The second appt, 11/17/21, was rescheduled and tried to cancel also but we insisted on seeing him to get the test results. I have been in the room at all times with my 83 yo husband and have helped address questions about symptoms. When I read the Visit Summary after the last visit, many facts stated were somehow just fill in the blanks by the doctor or something. There were several symptoms listed that my husband suffers from but on the summary it was indicated that he didn't present with them. They were never asked about in the visit, I was there and I would have made sure that any questions were answered correctly. Overall care is unsatisfactory.

My wife had her left knee replaced at Davie Hospital. She was assigned physical therapy at the Miller Street facility.

Baptist Hospital closed the main access uper date for inclement weather.

They restricted parking to the lower deck.

My wife can barley walk with a walker. When we went to the lower deck there was no one there to assist my wife. The parking was full & cars everywhere. Since I had no where to park she had to get in for her therapy appointment the best she could. I had to park across the street.

I couldn't belive how many accidents that almost happened because if people trying to get in to get their appointments.

I was having a PAE at hospital on Jan. 10, 2022 when Admission person confronted me for a 300.00 co pay for surgery that I have not had yet. This practice at this hospital is harassment and they then send you to collections for payment, she was rude and I will never go to your hospital if I can help it. I plan to write my congressman to complain about your practices, I'm a senior citizen retired on a fixed income and being demanded to pay before I finished my PAE exam today and have not even had surgery, also I have been billed for a stay without insurance filed so they are targeting me because Blue Cross would not pay twice for a claim last month.

I just received my deceased family member's patient log during her stay which was admitted through ER for the flu, you people call it Covid 19... cha-ching, cha-ching, right?. After all, she was 65 years old and just got on Medicare, a prime candidate for the NIH protocol where you isolate, medicate, restraint Covid 19 patients. You didn't even wait long enough for the blood work to come back with results before you had her hooked up to an IV so you can start piggybacking resdemivir through it and continued until she was so confused and scared because she knew she was not to survive the ventilator. NIH did a study about remdisivir as one of the drugs being tested for the Ebola Virus which showed it had a 54% of Death vs the Virus at a 0.01% chance of Death so your protocol is doing more harm than good and must be stopped. This has been going on for almost 2 yrs and none of you have had a conscience over this Protocol you are following "Lockstep"? You must all have a very cold and dark heart to slowly, painfully agonizingly murder patients. Resdemivir causes Liver Failure, mixed with over the lethal limit of Fentanyl she was being given for over 7 days you still felt the need to restrain her. This has tarnished the ethics of Hospitals and Doctors.
I'm seeking an Attorney, one that follows God's laws, honor our Constitution, and is Knowledgable on Patients Rights at which time I will be bringing all the Actors that played a part in the killing of one of our Family.

They said they cleaned bathroom, yes the tip and in toilet, but not outside of toilet. When you clean bathroom you clean everything even under and around toilet.
It's enough sicknesses and foolishness going on in the world.
Most housekeeping staff everywhere is lazy and don't care. The supervisors are supposed to be checking behind staff.
When you really care about others you will show it in your work

My name is Patricia Bates I worked for southeast, mission trail for forty years 2 months 26days and 12 hrs, I retired in June the last few months that I was there the diabetic nurse Brenda Stewart lied on me, she accused me of saying that two of the nurses had left a drink in the lounge which I did not, it was the change of shift I did not know which nurses were there or who was there at that time when I walked to the nurses station Brenda asked me whose drink I said probably night shift I did not say anyone's name she wrote in the huddle brook that I had accused two of the night nurses of leaving the drink it was a cup so I took for granted it was a drink, I do not know she made a big deal of it, it was in the lounge my complaint why did she lie and say I named those nurses and put it in the huddle book that book is used for report I did tell my director and I left a couple of messages for the CEO I never received a call back. Is it because of my color or they're so long.

I was hospitalized in September 28 at North East Baptist Hospital. I arrived about 8 pm. The night nurse came in about 10 pm and admitted me it took until 12 am. I had come from another Baptist ER. I was given no medication. I was NPO but not given fluids.
The next day at 12 pm I still hadn't received any of my normal medications and asked the Nurse to call Dr. The nurse himself wrote in orders for a diabetic diet. I was brought food I couldn't eat.
I was concerned about my left eye having a retinal tear. Nurse emphatically stated that I couldn't since I could still see out of it. The blood tech refused to get a pediatric needle and blew 3 veins. I have a med I port. I have few veins left and have bad walls.
I ended up checking out of hospital against medical advice after talking to my eye dr. I went there after his advice.
Here are my three complaints :
1. After 12 hours, I still did not have orders for my regular medicine. I am on beta blockers, steroids and cymbalta none of those can be skipped.
2. The nurse attempted a diagnosis in which he had no ability.
3. The techs should be better prepared for "the hard sticks"

I realize hospitals are busy, but 12 hours should be sufficient for orders to be placed.

I had weight loss surgery at North East Baptist hospital on 08/12/2021. We prepaid on April 28th. Per insurance we over paid we have been trying to get refund for over 4 months. We over paid and are due that refund back. I have contacted billing numerous times they act like they can't find date of service and when they do they just say refund was denied. I am not able to speak to area that denied refund. It's our money they act like they don't want to give it back that is illegal that is theft.

Yesterday, 08/22/2021, about 3:30 pm, at the Baptist Emergency Hospital - Overlook, 25165 N US Hwy 281 SAT 78258 a gentleman was unable to walk to the entrance door. He collapsed on the concrete drive, and asked if I could get him some help. I notifed the receptionist of his need. It was several minutes before a male nurse, causally strolled out, without any urgency, asked the gentleman his name and told him to sit up because the concrete was hot. The nurse never asked the gentleman anything about his medical condition or made any attept to ascertain his condition. Later, 12 minutes, another female nurse comes out with a wheelchair, again no hurry. Instead of taking him to a treatment room for care, still not knowing his condition, they take him to the receptionist for inprocessing. There was no urgency for a man, laying on the concrete drive, with breathing problems. What a shame!

I was seen in the emergency room there today 7/18/21 I came in for COMPLETE BODY NUMBNESS I literally can feel zero. After the triage nurse BRUISED MY ARMS pinching and twisting my arm to see if I could feel anything.. then to put me in a room- let me sit for over 3 hrs- all for ONE CT SCAN.
I have complete body numbness- I have a medical history of nerve issues- craniotomies as well as many other issues. And I got nothing but a CT SCAN that will show zero . No blood drawn to check for infection, no urine sample. Literally nothing . And after the CT I asked to please talk to a neurologist.
And being told "they are speaking with the doctor over the phone"
I have a nerve disorder that only 3% of the ENTIRE WORLD HAS. And I was completely dismissed- and got zero help from this facility. The amount of incompetence is awful.

I took my son the Northeast Baptist Hospital at 7 am for a dislocated shoulder. He was not given any pain medication and was not seen for 45 minutes. The doctor came to the room, did not announce who he was until I asked, and proceeded to yank my son's arm back into place but couldn't. He tried again an hour and a half later and was still unsuccessful. My son was admitted to the hospital to wait for another surgeon to see him "either that day or the next". He still was not given pain medication. At 7 pm, he was eventually taken to the OR where the doctor set his arm immediately. We were in the hospital a total of 17 hours because it took 3 hours to release us. We will discourage anyone from entering this hospital.

Defendant Baptist M&S Imaging North Central staff within the Ultrasound facility on March 23, 2021.

Defendants wrongfully discriminated against Plaintiff because of her national origin and/or ancestry in violation of The Health Insurance Portability and Accountability Act of 1996, which constituted disparate treatment based on national origin and/or ancestry.

By engaging in the above-described actions, Defendants acted wantonly or oppressively, or with such malice, as implies a spirit of mischief or criminal indifference to civil obligations or with that entire want of care which would raise the presumption of a conscious indifference to consequences.

Defendants maliciously left personal health information in the lobby to be seen by multiple patients and visitors in the waiting room.

Patient: Ashley N Busch
Hospital: North Central Baptist
Dept: ED
Patient no.:3127975

Seeking care for: White Stool, Fatigue, Heart Palpitations, Faint, Hives from Head to Toe, HEAD congestion and itchy hands.

Complaint:
Was labeled Covid, (I was told to leave the "hospital")...but NEVER "tested" for COVID
Chest X-rays (before listening to lungs)
NEVER asked for list of medications currently taking
Rude and Negligent Staff

I have written a letter in hopes to send it to the Director of the ED, but have been unable to get her email.

My daughter, Ashley had been sick for 3 weeks to this point, already taking 3 COVID test and is on some serious medication desperately seeking guidance in what she was going thru. If the ED would have given her ANY medication incompatible to what was already in her system it could have been dangerous.
Instead of leaving with answers, we left dismayed, disappointed, and angry for the lack of care and consideration by your staff and hospital.

I took my husband to the er on June 2nd for chest pain. It took the dr several hours to adminster any pain relief for starters. And after several tests such as blood work, xray and monitoring and ruling out a heart attack, at the end of 6 hours, he wanted to go home. While waiting and watching my surroundings, I heard another patient screaming "help me, I'm dying" while an emt just starred at her while she was waiting on an available room.
But here's what happened to me... After reentering the er doors, the rent-a-cop sitting by the door approached me within a foot of my face told me that if he saw me not wear a face covering correctly overy mouth and nose while being anywhere but the patients room, he was going to arrest me and send me to county jail. For being a private business, this one rent a cop sought me out, watched me on camera, harrassed, indimated and threatened me for being a medical tryannt against people with a disablity. And making a compliant with the head of security, he told me his cyrtal ball wasnt big enough to catch all the other people on their cameras who kept wearing their masks incorrectly or not at all. See pic below. Its unconstitutional for any business to dictate over anyone's rights to their own body. This was never a pandemic and it was all planned to get their so called gene therapy shot into people. Its a pathetic excuse for a medical facility with not one person who gives a damn about who walks through their doors.

Hello I pray this message reach the correct team department. I came to Baptist East Emergency Room on Friday April 30th about 10-30 due to body spasm through my entire body with migraine head chest pains when breathing spasms etc. blood pressure 207/108 I had IV given pain medication after 10 min didn't work given MRI CT scan came back good awesome but body still in pain and itching told my nurse stated he will che3cjk with doctor about my pain. The nurse never came back after hour or more at this point I'm crying I ask where has he been he stated he went to lunch and became very upset irate with me cause I ask if someone else supposed to come check on me(the patient) while he is on lunch he said don't take attitude on me. I apologized and told him that I was in pain and I have been dealing with being in out of hospital since I had Covid July 2020 with this same pain and issues and no one can help or tell me why I'm so sick. The doctor comes in and said my test are good I knew he was going to say that because I have had 1000 test since getting Covid he sends nurse back in gave me pain medication but this time to much I got nauseated after 15 min and could barely move and threw up he told me to call my ride to come pick me up my blood pressure was still 196/108 I laid back in bed after putting on my clothes for about 15 min cause I could not walk the nurse comes in room says your going to have to leave and go to waiting room brings wheel chair then ask has your IV been taken out. They left me in waiting room in pain blood pressure high and so high I could barely function until my husband picked me up. I came to Baptist East cause I knew I would be take care of it was the opposite they didn't listen or cared about my pain and looked and treatment with no concern I felt discriminated in many ways one cause I'm black I was push out of your hospital with no regard I will never come back to this hospital