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Complaint against Activision for regional discrimination in account verification
I am a legitimate, long-term Call of Duty player living in Algeria. For weeks, I have been trying to verify my Activision account, but their SMS verification system does NOT support Algerian phone numbers (+213). I have tried multiple numbers from Algeria, and all fail.
I contacted Activision Support (Case #[protected]). Their response was: "use a different valid mobile phone number from a supported country." I live in Algeria. I do not have access to a foreign phone number. When I explained this, they closed my case as "resolved" without any solution. I asked for manual verification or an alternative method (authenticator app, email verification). They refused.
This is not a technical issue on my end. This is a deliberate regional restriction in Activision's system that blocks Algerian players from verifying their accounts. This prevents me from accessing a game I have paid for and played for years.
I have spent weeks going in circles with their support. They refuse to help. This is unacceptable for a global company like Activision.
I am asking ComplaintsBoard to help pressure Activision to either:
1. Manually verify my account, or
2. Provide an alternative verification method (authenticator app or email), or
3. Remove the phone verification requirement for Algerian users.
Desired outcome: I want Activision to manually verify my account, or provide an alternative verification method (authenticator app or email), or remove the phone verification requirement for Algerian numbers.
Confidential Information Hidden: This section contains confidential information visible to verified Activision representatives only. If you are affiliated with Activision, please claim your business to access these details.
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unfortunately complaints board is just like a community events board. they only collect complaints for others to review and decide if they want to work with the company.
as for your issue this is more a issue based on multiple factors.
1. it could be people have abused the system from your country [or people have used programs to spoof numbers in your country] resulting in them putting a halt on verifications from your country to protect the users. it is sad since i have friends in other countries that have blocks like this and it is hurting their businesses.
2. it could be that someone also claimed your account to them was hacked and this is a security step that also ties into reason 1 that you just found out.