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Access Financial Services Ltd. Profile

Access Financial Services Ltd.

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2.3

Overall customer rating from reviews and complaints

Access Financial Services Ltd. earns a 2.3-star rating from 0 reviews and 3 complaints, showing that the majority of clients are somewhat dissatisfied with financial services.

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Latest Reviews and Complaints

ComplaintsBoard
S
6:22 am UTC

Access Financial Services Ltd. Registration fee/haven't received loan as promised

Hi

Same as one of the client's complaint, me as well was interested in a mortgage and was promised to receive the required information before applying for the loan. I had to pay R700 for registration because I am a new client. After that I had to pay R1800 for my loan to be released into my account IMMEDIATELY as the sales agent promissed. Now suddenly I have to pay R2200 which the sales agent never mentioned and actually discussed it with me and which I'm not going to pay. I don't trust this company, they expect from you to pay but leave you with nothing.

Thank you

Shané

Desired outcome: Please refund or release my loan as promissed

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3 Access Financial Services Ltd. Complaints

ComplaintsBoard
K
10:31 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Access Financial Services Ltd. Admin fee

Hi,

I was dealing with one of your agent. I was interesting in mortgage advice at first. After feeling some information and opening my account I was informed I will get confirmation of any fees required before any action taken. I proceed with DIP request although I was not informed it require a fee of £190.00 which I was told of once I received DIP. I believe I was misinformed during all process and now being pushed to pay a fee which I do not believe I agreed to pay.

Thank you

Karolina

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ComplaintsBoard
C
8:49 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Access Financial Services Ltd. Telephone call

I received a telephone call from them twice. They left messages but they were partially cut off by my voicemail. When I returned the phone call (on my cell phone) they immediately knew my name before I ever told them who was calling. I thought this was wierd since I was calling from a cell phone. They then wanted to verify the last 4 digits of my social security number. When I questioned them they person on the line got quite agitated and told me she needed to verify that they had the correct person. I then continued to question her regarding which business she was calling from. She again was quite agitated but told me Access Financial. I informed her I would not be giving her any information as I did not have any accounts with Access Financial nor had I heard of them before. She then hung up on me! What a scam! I hope no one falls for this!

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Access Financial Services Ltd. complaints: history and resolution overview

Access Financial Services Ltd. has received 3 complaints on ComplaintsBoard. The first reported case, Telephone call, was published on Feb 8, 2010, and the most recent complaint, Registration fee/haven't received loan as promised, was posted on Aug 29, 2022.

Out of all reported cases, 1 complaints (33%) have been marked as resolved, while 2 complaints (67%) remain unresolved. The most recent resolved complaint, Telephone call, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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