The Pep Boys
reviews and complaints

I went to the Pep Boys store on Friday, June 12, 2015 in Bossier City, LA. I went there to exchange a Bosch battery (96 month - 3 year free replacement) because the battery would not hold the charge. The battery was purchased in May of 2014. Pep Boys is the only store that sells this brand of battery. The label on the battery showed it was shipped to Pep Boys in April 2014. The store manager hooked the battery up to the test equipment. I was told that this test would take approximately 30 minutes. While I was waiting on the test to be completed, I priced a new set of tires for my truck. After doing that, I went back to the testing equipment where the tester was emitting a continuous alarm sound. This was about 45 minutes into the test. Finally, found the manager and showed him what the tester was doing and that after 45 minutes of charging, the battery had only charged to 120 amps. The battery is a 700 amp battery. The manager said that he would have to re-run the test which would take an additional 45 minutes. I told him that I did not have that much time wait and he asked for my telephone number and he would call me later that afternoon to tell me the test results. I informed him that I had enough knowledge about batteries to know that if it did not take a charge in 45 minutes, it would not take a charge at all. The manager became rude and told me that I needed to wait for the retesting and he would not honor the warranty without it. I told him no and to give me my battery back and that I would take it to another Pep Boys store. He continued to be rude and did not want to give me back my battery. I then informed him that I would file a complaint with the corporate office. He then very smugly told me "to go ahead, the complaint will come back to me anyway. Then it's your word against mine." That was the last straw for me. I told him that he could keep the battery and that I would go next door and buy a new battery at the Firestone store. I also told the manager that he had lost a tire sale because of this. As I got to the front door, he then tried to apologize when he saw that I was serious. I told him then that it was too late. I'm gone. This episode is why your consumer rating is so low in almost in every store. One star out of a 5 star rating really stinks. By the way, I did buy a new battery and 4 new tires at Firestone on this day. Submitted by Paul New [protected]

I am sure this complaint will probably never show up on the complaint board but I was reading all the complaints about Pep Boys and I just want the customers to know people who work for Pep Boys get treated just as worst if not even worsted than the customers and we have no one to complaint to oh yeah they say HR but HR only protect those who they like, those who are submissive and afraid of them HR is your worst friend in most work places Pep Boys HR is no different so to the many customers with complaints you have more of a chance of getting a resolution than someone who actually work for Pep Boys and has management issues

I got a nail in my tire and took my car to Pep Boys because it was close to the job and they offered $19.99 to plug in the hole. Got there and the guy tells me I need four new tires...now mind you I had taken my car to the car dealership a month prior for an oil change and they did a complete check and told me my tires were good for at least another year...so I told the guy at Pep Boys no thanks and to take my car off the rack...he wanted me to come and look but I refused and just told him to take my car off the rack. He did and gave me my keys...I then took my car to the dealership and they not only removed the nail and plugged the hole, they washed by car and didn't charge me a dime. When I told the guy at the dealership about Pep Boys he told me they were trying to take advantage of me because my tires were just fine. DO NOT go to Pep Boys they are rip-off artists.

Went for an oil change and tire rotation. Picked car up and drove @ 20 yards before it started knocking. My toyota prius has 116, 000 miles and my other one 77, 000 and neither one has EVER KNOCKED Felt like it was about to stall out so before I drove right back in. By this time all sorts of warning lights were on.

45 minutes later the general manager and another supervisor person come and tell me they are not positive but it looks like a cylinder failed. They both denied doing anything wrong during the oil change, and it was just a coincidence it failed in the 20 yards they drove it into the bay and back out. Then they told me I should leave it overnight and how worried they were about my making it home. I haven't heard that ### in 35 years, but knew that the Prius could drive without any cylinders or gas and still get home - it's a HYBRID !

Next day I drive it all around town and there is no knocking anymore (how did the failed cylinder heal itself?) Next day my local mechanic - Jeff at Phillips and Lee in Marblehead, gives it a look. He plugs a device into the onboard computer, finds out what warning lights went on, and quickly learns they unhooked a hose in the front of the engine - which explained the knocking. Car is running fine, and everyone I tell about PEP BOYS also knows someone who had a crap repair job or was lied to by their mechanics.

PEP BOYS general manager could have fessed up, said we'll give you the next oil change free or a free tune-up, but instead tried to sell me a huge repair job that I didn't need.

I went to PEP boys about two weeks ago to have my brakes checked. I checked on the internet and their site offered free brake inspection. Once I got there they told me it would be $19.95(?). I asked about the "free" and that is only if they do the work. Finally got the free.
After close to an hour, and a report that I needed new brakes all around, new rotors and drums. The total? $701, if I didn't need callipers also. (What are the odds?) That whatever I did I needed to get it done real soon, as the front brakes were in bad shape. The rear brakes weren't quite as bad, but should be replaced in the near future.
Well today I pulled my front brakes apart. Maybe 1/3 of the pads were worn away. The rotors? Not a scratch, very good condition. Since I had already torn the front end apart, I went ahead and replaced them. When I took the rear drums off, I found that without a micrometer, I couldn't tell how much they had worn. Holding the new brakes up to the old, you could see that there was a little wear, less than a quarter of the brakes pads were gone. I left the rear brakes on & put the drums back on, & drove over to pep boys to tell them what I thought.
I will never buy anything from pep boys again. I can't help but wonder how many older people have paid for work and parts they didn't need. From what I saw today, I would bet that they are ripping off a lot off people.

I has been a customer for years in the last 3yrs. I has been expended over $4, 421.USD My last visited was on 2014 07 22 Work Service #2200161 for a noise on the Brake. My car was more than 60 Hours from 2014 07 22 at 07.36.33 AM to [protected] PM and make me a charge of $794.39 USD.For on unnecessary Job..Mr.Quinonez General Manager.Mr.Alfonso Melendez and Mr.Joel Diaz all agree that the problem on the Brakes was electronic.Mr. Quinonez .signed a note, to. me buy the Part from other auto part and they will repair with out charge.I will a 3rt. Independent Technician verify if this Job Has being doing ...I request a list Part used and Job Time sheet ...I apprecied your attention Thank You [protected]@gmail.com [protected]

I went to pep boys & spoke to the service manager Rodney Robinson. I told him i needed an oil pump installed in a 1996 jeep grand cherokee limited 4x4 5.2L. A three hour job. He agreed and instructed me to have the truck towed in. I did. Then he had all kinds of excuses why he didn't want to do it. This particular truck is the easiest oil pump to ever have to install. You don't have to raise the engine or anything. Needless to say i had to have it towed again and installed elsewhere. It took 3 hrs. Very simple. I want my tow money refunded & they refuse

What car and the boys because it was overheating literally three hours the mechanic said that I need a new radiator and thermostat. I said okay since I'm not very well versed in auto repairs paid the $500 and said ok. We week later car overheats again I take it back to Pep Boys they said a little loose clamp I said okay. For five days later the car overheats. again this time I'm stuck on the road and car won't start. I'm sitting in the car looking in my rearview mirror and I'm about 50 feet away from being pulverize by a dump truck and im thinking I'm dead. Luckily the truck swerved from behind me and just misses me. I have the car towed to Pep Boys and they said that my head gasket blew from the car overheating. Spoke with the mechanic Pep Boys and he said that the second time the car overheated should have done more in check and see what the cause of the problem was Other than a loose clamp. Weighted six hours and finally got a hold of Karen who is the area district manager and she said they did everything they were supposed to but it wasn't their fault and then proceeded to hang up on me and has never called me back. Not taking responsibility for their actions and I'm stuck without a car I have lost about a weeks worth of work, my boss is not happy I am not happy that I'm looking at filing a lawsuit

I have a 1996 Impala. I have had it for many years and never had any issues with it like i have had in the past year in a half. All work done in 2012. I took my car to Pepboys in Germantown MD. I had to have my master cylinder replaced, starter, and water pump replaced. within 3 months, i had to have the starter replaced again, due to faulty starter. 4 months after that I had to have my water pump replaced due to faulty water pump. In Aug 2012, I had to replace my starter again. in sept 2012 had to replace water pump again due to mechanic fault.. They also had to replace my radiator due to mechanic fault. December 2012 master cylinder went out and got into a crash due to bad master cylinder. Pepboys replaced the master cylinder, all my break line and gave me 2 new calibers for the back.[censored]. NOW, june 2013, my starter went out again. NEVER AGAIN.
I suggest you do your research before taking it to them.

I took my car in because it was making screeching noises as if there was a loose belt.

On 1/28/13, I took the car in... #803 Work order 2138369, the sales person or mechanic told me I had a bad alternator belt and that I needed a new battery. I accepted the work on my car but I am still having the loud screeching noise issue after changing the alternator belt. The battery has also died on me twice...I believe it is a bad battery.

I would like for Pep Boys to remedy this situation. Thanks Beverly

I took my chevy malibu 2000 to pep boys(red lion and blvd, phila, pa) last week cuz there was smth wrong with the fan, the car overheated. the guy infront charged me 54 $ for the diagnostics, and the next day when i called to find out if they found an issue, i was told they needed to run another diagnostic for a 100$. i agreed. the next day i had to call them, cuz no1 ever called be back and i was told that i have to wait till monday to find out the price of the detail i needed. on mon i called again! and they still were not able to tell me the exact price.Finally the next day they ordered the detail and i was promissed that it would be delivered on wed, and the car would be fixed in a day or two. i wasnt even surprised when no1 called me back on thur(that the deadline when the car had to be fixed), so i went there, and guess what i was told: call fri morning cuz theres a bigger issue than we thought!that when i started to loose my parience. on fri, they said they cant fixed it, and i have to take it to the chevy dealer, so i can pick up the car. i went to the store to pick it up, paid 154$ for the diagnostic with no repair!sat in my car, started it(tho motor sounded really weird, with intervals). it never sounded like that before!i was kind of worried. when i put it on drive the car wont go!i tried 3 times!the same!it stopped and wont move!the guy who "took care" of the car all these days wasnt even there(his name is Josh, so be awear!) and he didnt even pick up the phone!another mechanic suggested to tow the car to the dealer and fix it there(really?u broke it and now i had to tow it?) or leave the car for another day!ppl, u cant even imagine how pissed off i was, i was almost having a nervous breakdown!i brought the car with 1 problem and now had 2(if not more!). and moreover the gas tank was empty, bt when i left the car there was half a tank!where is my gas i wondered!dont ever take ur cars to pepboys!they will break them and rip u off!

do not go to this pepboys. ! warning ! warning ! after they screwed up my aliagnment they never tightened my lug nuts ! my family drove xmas day in the rain couldnt figure out why we kept loosing control. turns out pepboys left the lug nuts off my car and only hand tightened one lug nut... wooooow. thanks for almost killing my family pepboys. we called them from the side of the road they said " oops have it towed here well try to get u in to tighten them" ! YOU DID THIS not me. today i ordered tires from them with an install online. i get there for my SCHEDULED app and they had no idea ! worste place on earth to go too. i took my tires and left now i go to a real auto repair shop that is proffessional with actual trained techs. not inbread hill billies. PEPBOYS WILL KILL SOMEBODY IN YOUR FAMILY ONE DAY.

Pep Boys sells tires with the manufacture date code rubbed off. Tires are probably very old. Please always be sure to check for code (see G00gle if you're not sure how) and question them if code is absent.