Lowe's
reviews and complaints

In May of 2021 I had a front door and storm door installed. The front door was scratched during installation and the storm door was installed tilted with a dent in the middle. I told Lowes and after months was given touch up paint to match the storm door. It was the door that was scratched. I told them it was the front door that was scratched and the storm door that was installed wrong and had a dent. They had a new contractor change and correctly install the storm door. I went back and after months got the touch up paint for the door. It did not cover well. I went back multiple times to tell them to have someone out to see the door. If the objective is to ignore until they wear you down Lowes is very good at ignoring a customer. I will take my business to Home Depot. I was a long time customer of Lowes and have bought many things there for my house in the past.

I paid off my door and even paid off early. If this is how an honest paying customer of Lowes is treated I will tell anyone who will listen to go to Home Depot instead.

Cabinets were for a new home build and were ordered and paid for on November 20, 2020. It took forever to receive them and to be half installed due to the cabinet designer and the person who measured for the cabinets did WRONG measurements, so they had to reorder different cabinets which took MANY MORE MONTHS to come in to still have wrong measurements and did not fit. I have contacted Lowes MANY MANY TIMES to try and resolve the issues, I have even sent pictures of holes still in my kitchen with no drawer and holes everywhere from the installer that needs fixed. When I proceeded to call again to check on the kitchen drawer to see if it was ready to be installed that was ordered and for them to come fix everything the installer didn't fix I was told I would have to pay "Addition Money" for them to complete the install due to the time frame. I paid OVER $30,000.00 for cabinets and to the installer that Lowes hires and I SHOULD NOT have to pay another cent for LOWES to complete what they were paid for. I cannot help that the time frame was over and it was due to LOWES'S cabinet designer and Installer doing wrong measurements from the start. I want my kitchen completed and not with a hole from a missing drawer and cracks everywhere that they installed. This has been an ongoing situation that needs to be handled in a professional way. If I had known it was going to be a hassle like this to purchase cabinetry from Lowes I would have "NEVER" gotten them from them.

On 2/7/22 a storm door as well as steel exterior door were installed in my home damaged and not level by home run handyman for lowes install . I am left with doors that allow the outside light and insects to enter my home . The larson storm door has a 1/2 inch gap on closure side entire length and the steel door has an 18” length gap allowing light and bugs in on closure side . Both doors are installed incorrectly and warped . Lowes has failed to remedy my issue since 6/16/22 they showed up at my house with a damaged door as a replacement for the damaged door . The initial steel door was the wrong door to begin with, besides being damaged . Lowes install service now refers me to home run handyman and home run handyman does not answer my calls . Horrible install , products and customer service !

I wanted to purchase an electric stove that was an open box sale. I ask if they would deliver and take away my old stove. I am unable to deliver and remove the old stove do to my limitations. I informed them I would pay for the delivery. They refused to help me out, only quoted its store policy to not deliver marked down items. Lowes likes to pretend they support veterans, but when a vet ask them for help, they quote a policy that hurts people like me on fixed incomes and disabled.

I was about to place a order in for over a thousand dollars worth of lumber from Lowes. I am going to start using Home Dept now. They informed they would not treat me this way.

Lowes box truck pulled out in front of my vehicle and hit the front right passenger side. I have a crash report that the State Trooper filled out for me with a claim number. The claim number is [protected], date of accident was June 23, 2022. The accident happened on Beal in Fort Walton Beach FL close to Sonny's BBQ. The owner's name is listed as Penske Leasing and Rental Company, PO Box 791, Reading, Pa [protected]. Insurance Company is listed as National Fire Union Insurance Co. Drivers name is Areil Yous Ja Hkari Alexander, 16A Padgett Ct, Pensacola, Fl 32505. Passenger-Daniel Jason Quiles, 4101 W Navy Blvd Apt.6202, Pensacola, FL 32507. The reporting officer is Trooper R.B. Drane. Troop/Post A, Officer Agency Florida Highway Patrol, [protected].

First, very hard to communicate with Assurant as the reps speak broken english but that is an issue for another time.

What a terrible extended warranty. 2.5 yr old Whirlpool Refrg/Freezer went out. Call Lowes service, took three days to send out repair company and they could not fix appliance, company was not qualified to handle since it had a Freon leak. Called Lowes back, they could/would not help since they needed to wait until they received the report from the repair company, which took three days. Before I could call them back, received an email stating the appliance had been repaired.

Called Lowes again. Service rep said she would file a claim to have it replaced but that takes two business days. Waited and called back the next Tuesday and they had no record of a claim and said they needed to send out a service company again. They wanted to send out the same company that had already said they could not fix it so finally convinced them to send a different company. Waited another three days. Repair company shows up and can’t fix it, has to order parts that are back ordered and estimate another two weeks for parts, MAYBE since they are on back order.

Called Lowes again, was basically told too bad, but since they ordered parts to repair I will need to wait for however long it takes.

REALLY! How long do you have to be without a refrigerator/freezer before they replace? Assurant is a terrible company and protection plan, with poor service and Lowes needs to step up and support the plan like they promised when it was sold. Like someone mentioned in a previous post, when you ask to talk to someone else, they just leave you on hold or hang up.

Just a poor experience all around with Assurant and still not any solid resolution..

HORRIBLE, HORRIBLE service at the Savannah, TN lowes store! The delivery guy wanted to fight my husband! When they arrived the guy was just going to unload our appliances in the driveway and leave them there. My husband told him to bring them to the backdoor. He replied I have a bad back! Why was he delivering? My husband said he had a four wheeler and trailer he could put it on and carry it to the back door. Then the guy got really mad and said he would do it. Came in the house dumped appliances in middle of kitchen and left. Walked back in house a few minutes later and said he had to take pictures. My husband said take the pictures and leave. Then the guy got really angry. Got in my husband's face and said I will just load up the appliances and carry them with me. He said we were talking to him like a child. HORRIBLE EXPERIENCE! We went to the Savannah Lowe's store that afternoon to file a complaint. Talked to the someone and she said they contract delivery service out. She would let them know what happened and they would contact us. This happened on May 23, 2022. Haven't heard a

word from anyone!

I want to buy 160 pieces of Vision Pro Dutch Lap Vinyl Siding Panel Tan 10-in x 144-in

Item #760350

Model #531673

Lowe's sells siding by pieces for $8.98 each and they are packaged in boxes of 20 units.

The competition sells siding in boxes too, but if we buy five boxes or more they give us a discount, I need 8 boxes and I could have a fair discount

I tried online, and at Lowe's store to explain to the Lowe's associates that giving to customers a reasonable discount, helps customers and the community, and Lowe's, otherwise, people will go to the competition but it was futile like to hit a wall nobody can do anything nobody has the authority to decide, really disappointing experience at Lowe's

Armando Valdez

[protected]@msn.com

[protected]

Ordered a sliding door asked for a jeld-wen opening on right hand side. Our contractor installed to find out opened on wrong side. I did not want to pay contractor to remove it. NOW i just noticed it is not a jeld-wen it is a redbuilt I am not happy as jeld-wen was same price and I stated exactly what we needed to receive none of it right. ESCULATE pls total of door $1637.37 not cheap for a product that is totally WRONG

I purchased a washing machine from Lowe's on March 17, 2018. My Warranty expired on July 20, 2021. My washing machine stop working on June 30,2022. I called and talked with Lowes and also Lowes service advantage dept and I was told that I could not extend my warranty nor purchase a new warranty. They also inform me that even though they couldn't renew or replace the warranty, they would not send a technician out to fix it even though I would pay out of pocket. I have only had this washing machine 4 years. I think that this is unacceptable. I just bought a dryer from Lowes. I was a longstanding customer of Lowes. I am very displeased with their service. I'm going to close my account! Customer service is the worst as I have ever experienced. I was hung up on and lots of my day was spent waiting to speak to someone.

So nice to miss a day's work to wait for Lowe's to deliver a clothes dryer. They were supposed to be here between noon and 4p.m. They were no show. NO one called, NO texts...nothing.

I called Monroeville Lowe's after being on hold for 46 minutes they disconnected our call. I call Tarentum Store, they answered but gave us same number we'd tried many times. The number for the trucking company does not answer, EVERY call goes to voicemail.

So, Lowe's collects $600+ but does not deliver.

I placed an online order, Wednesday June 22, to be delivered. The delivery date was set for the very next day, however later in the day I received an email pushing it back to today, June 29. Wish was fine. Received and email this morning saying it was pushed back until Aug 11. We went to the store, after I called, only to be told that they would have the "specialist in that dept call that they came in around 9". We waited about 45 min before going to the store to find out what was going on and to see if there was something similar to the purchased item. The asst mgr., Jason, first told us the specialist call out then he checked to see if the item was in the store, and it was. Thanks to Jason it should be delivered tomorrow. This is not the first time The Lowes in Columbus GA has done things like this. Lowes is the preferred store not because of the military discount, it is nice and thank you for that. Until recently we have never had any issues with Lowes. Today however was the last straw.

Joan Brooks

It was suggested i contact Marvin Ellison the CEO of Lowes in north Carolina on my issue. this is what i posted on the NextDoor app in which so many responded with their problems with Lowe's in St. Louis, mainly for me, Kirkwood Lowes - they don't answer their phone and i have to go to the store in order to speak with anyone.

Beware of Lowe’s third-party delivery service! I recently had a clothes washer delivered from Lowe’s. during the installation, the guy broke my PVC pipe which goes into my drain and did not inform me of the situation. The clothes washer had a malfunction so I returned it. Another group of guys came to pick up the washer and told me my PVC pipe was broken and was I aware of this? Where the PVC pipe is and where my washer is, I am unable to view the PVC pipe and drain so I was unaware Water was going all over whenever I washed a couple of times.

Two days later I had another washer installed from another store and they also mentioned about my PVC pipe. The whole thing started June 8 and today I am unable to wash any clothes in my new washer because my PVC pipe is broken.

I have been through the hoops filing a claim with Lowes filing a claim with pilot delivery service. I was informed that the guy did not break my PVC pipe. He definitely did break it as I have had items stored right next to the PVC pipe for 20+ years and no water ever was exposed. Most likely he put his weight on the pipe when he was trying to connect my faucets and the pipe wasn’t able to handle his weight so it broke off at the L shape.

The other day they said they would pay for it but I had to find someone to give me an estimate on replacing a very small part of the PVC pipe. The L shape is broken going to my drain. I have no intention of paying someone $100 to tell me what is wrong with my PVC pipe because most likely I will never see my hundred dollars again from pilot delivery service. Now they decided they want additional pictures of the PVC pipe and drain even though I’ve already sent them pictures.

I would welcome any suggestions on how I can expedite this to get this horrible Pilot delivery service to fix what they broke. It has been over a week and I still cannot use my new clothes washer because of the broken pipe and Pilot Delivery Service making me go through hoop after hoop because they just don’t want to have someone come out and repair it apparently.

Lowes of course have washed their hands from all since it is a third-party vendor. However, in my opinion they should assist with getting this rectified. Lowes even mentioned to me that they have complaints all of the time on pilot delivery service.

I have posted this information on NextDoor app and so many people added their complaints about Lowes and your delivery service which totally sucks. One person even said they would smell cannabis on the people installing their new product from your company.

To date, no one contacted me and just took my complaint. i can't use my new washer because the rude guy from Pilot Delivery Service didn't even tell me he broke the pipe, so whenever i washed, i had water everywhere and didn't realize.

i have also been advised to contact the Attorney General which i have prior to sending you the complaint. I plan on including all of the complaints on the Next Door app to them, once i am contacted to get my issue resolved.

Apparently, Lowe's does not have a good name here in St. Louis, based upon all of the complaints posted on the NextDoor app after i posted my problem with your lack of customer service andi went to lowe's and they gave me cement and a pipe so i could fix the problem myself. REALLY?

Lowe's does not give a damn since it was the 3rd party vendor. i was informed it is also YOUR RESPONSIBILUTY TO HELP ME GET THIS RESOLVED BUT LOWE'S HAS WASHED THEIR HANDS OF IT AND TOLD ME TO WORK WITH 3RD PARTY VENDOR AND THEY ARE WORTHLESS.

They should stop selling the Protection Plan at Lowes. I got and paid for a Protection Plan but no one seem to have a record of it at all. So I can not use it. I been going around in circles for weeks try to get it fix but I can not. So at this point I do not have a Protection Plan and going to get rid of the trimmer because I can not get it fixed.

Went to Lowe's to purchase a large chest freezer. Found the one we wanted and were offered $100.00 off for getting a Lowe's credit card that day.

The CSR took my driver's license and entered the information and it immediately came back as pending approval.

I was floored. My credit is well over 800 and I've never had a denial in my life.

It turns out he entered my middle name as my first name, so we couldn't do anything about it until I received a letter from the approval company.

After calling them to get it straightened out, they approved the card, but ran my credit a SECOND time. This dropped my credit score by 3 points! I contacted Lowe's and they said I would have to dispute it by way of the credit agencies. Ridiculous!

I'm shopping at Home Depot from now on! All for 3 points on my credit report.

Order #[protected]

16.6-cu ft Top-Freezer Refrigerator (White) ENERGY STAR Item #1418795 Model #GTE17DTNRWW $719.00 /ea. QTY 1

Placed June 17, 2022

With haul away and truck delivery and install: $826.36

Included that it "Will probably need the refrigerator door temporarily removed to get into the kitchen." as delivery instructions

Was set to be delivered the 26th, between 8 and 8, then later received text notification it would be 12:30-4:30.

It didn’t arrive by 4:30, checked the order page, said it was still on the way. Then later it said it was delayed.

At 10PM I get an email it was delivered, which it never was.

I try to say it was never delivered in the survey and the survey was already done:

Thanks for your time, we have already collected the necessary feedback.

No way to contact as this is a Sunday night.

Location: Lowes Tustin,Ca. [protected] 1230pm. Garden center supervisor Louis made racist comments directed at my wife and myself when we left the store. He had a employee with him that watched us the entire time we shopped and made sure to follow us. Doesn’t your store provide loss prevention for this? Shouldn’t Louis be assisting customers and providing customer service instead of making racist comments? He needs to lead by example because he’s in a supervisor role. These types of personalities leave Lowes open for lawsuits claims.

I have purchased Item # [protected] DESERT QUARTZ LEDGES 625 pieces to install in the outdoor area. We picked up part boxes on 23 June and installed and part on 24 June and installed. We saw two different colors of stones on one wall which looked very ugly (see attached picture). We spent about $40,000.00 on this project. All other products came out really good except for the final visible product. We are a regular customer of Lowes and have purchased many major construction materials with Lowes. This purchase has left us with very unsatisfactory results.

The small apartment sized refrigerator we purchased freezes all items frozen regardless of setting changes to lessen the cool air. When we attempted to return the refrigerator we were told that it had to be in an unused and unopened box. WHAT? Explain why and how to identify an issue unless its used. That is ludicrous and then the return policy was not disclosed at time of purchase. We purchased a full-sized fridge and washer and dryer combination and nothing is covered? Is this good customer service after I just spent 2200 on a fridge, 1400 for a washer and dryer combination? WOW ! I will make sure all family and friends do not take this risk and purchase any major appliances from Lowe's. All I wanted to do was make a simple return and explained it to a customer service representative that could care less and don't try to call the North Little Rock Lowe's because they will just hang up instead of trying to deescalate or resolve the issue. These purchases were made in good faith and to be let down by not standing behind your products. Appalled customer