Autodoc.de
reviews and complaints

Autodoc.de is a real disappointment, I gotta say. I placed an order worth ?247 for three items, and they gladly took my hard-earned money. But guess what? Five whole days later, they had the audacity to inform me that the items were not in stock. Can you believe it? And to top it off, they had the nerve to offer me a super pricey alternative. Like, seriously? No way am I falling for that trick again. They should definitely have a better system in place to keep track of their inventory. And if something is out of stock, they should have the decency to reply within 24 hours. It's just common courtesy, you know? So, yeah, I won't be using Autodoc.de ever again. Lesson learned, folks.

Man, let me tell you about Autodoc.de. They got this return policy that's supposed to be all helpful and stuff, but honestly, it ain't worth a dime. You gotta pay extra just to get the so-called "free" return of parts that don't fit your car. But get this, they only let you return one part per invoice. Like, seriously? What kinda insurance is that? It's like they're tryna limit your options or something.

And here's the kicker, you can't even open the package to check if the part they sent actually fits your car. You gotta be some sorta mind reader or something. Their so-called "technicians" can't even figure it out for you. They expect you to know the exact part number, even if it's some old rusty brake part. Like, come on, man, how am I supposed to know that?

I've had two Mercedes-Benz cars that have given me nothing but headaches thanks to Autodoc. And get this, my latest deal with them cost me almost a grand. Can you believe that? And guess what? Their admin is so messed up, they can't even find the order I placed a couple of weeks ago. Talk about a hot mess.

Honestly, I can't recommend Autodoc as a business partner. They may have some decent parts, but their whole system is a mess. Save yourself the headache and find someone else to deal with. Trust me, you'll thank me later.

Autodoc.de, oh boy, where do I even begin with this whole ordeal? Let me tell you, it was a rollercoaster ride from start to finish. First off, let's talk about the wait time. I mean, seriously, I had to wait way longer than they initially promised. And guess what? They blamed it on Covid! Like, come on, everyone's using that excuse these days. But that's not even the worst part.

So, the first contact I had was from GLS postal service, or as I like to call them, Autodoc's little girly friends. And let me tell you, they were as slow as molasses. They sent me a letter claiming that I had received all €250 worth of car equipment. Can you believe that? I live in a huge private property with a well-known address, thanks to those Germans from WW2. I even have clear instructions on where to leave the parcels. But no, GLS Girly's decided to tell me that everything was delivered. Yeah, right!

I decided to reach out to Autodoc, you know, in a friendly manner. I wanted to know what the plan was and why I hadn't received anything. They said they would launch an investigation, but guess what? It would take a whopping two weeks before they even started looking into it. I couldn't believe it! I asked for a refund, of course. But you know what happened next? Another week passed, and I received yet another letter saying they were going to investigate. I mean, seriously, how many investigations does it take?

Meanwhile, GLS Girly's were just sitting there, not saying a word. They let the Girly's from Autodoc handle everything. Oh, and by the way, have you seen their main page advert? They have these big old beards, but trust me, they're still Girly's. Those fake people in ads, they don't exist in real life. It's like they're from another planet or something. But let's get back to the point.

Time went on, and still no sign of my order. I was starting to lose hope. Then, just two days before New Year's, they had the audacity to ask me if I still wanted the order. Can you believe it? It had been sitting at the GLS Girly's depot for over a month! They promised to get it to me ASAP, but guess what? Four days passed, and still nothing. And then, out of the blue, I received a notification saying that I wouldn't be getting my order. Can you imagine my frustration?

But wait, it gets even better. They decided to play a little game, just like little girls do when they think they're winning. They offered me a refund, but get this, it was only €129 out of the €250 I originally paid. And guess how long it would take for me to actually get that money? More than seven days! And then, on top of that, I had to wait another week for my bank to transfer it to my account. I mean, seriously, I thought Germans were known for their efficiency, but I guess not.

It's just disappointing to see a big company like Autodoc stoop so low and cheat little people like me. I should have just gone for a cheaper version from China. At least then I wouldn't have to deal with all the false advertisements and annoying newsletters begging for my hard-earned money. Lesson learned, I guess.