Walgreens

January 13, 2022

Consumer Relations
Walgreen Company
1419 Lake Cook Road, MS #L390
Deerfield, IL 60015
Customer Pharmacy Staff Complaint # [protected]

On Thursday, December 30, 2021, I placed a prescription refill order for pick up at Duane Reade/Walgreens, located at 1328 Second Avenue, store #1214.

When I arrived for the pick-up there was a note, which read.

"This Pharmacy is temporary closed until January 6, 2022.
We are re routing all proscriptions to

Duane Reade,
1352 First Avenue,
on the corner of 72nd and First Avenue.
[protected]

we appologize for the inconvenience"

First, there is a misspelled word in this message.

I head to 1352 First Avenue, store# 14398, the time is 3:30pm. I state that I am there to pick up my proscription. It took me 10 minutes to explain to the girl that I requested refills from store# 1214 and there was a sign that stated the store was temporary closed and that would be able to pick-up my prescriptions at 1352 First Avenue.

She explained that there were no prescriptions re routed to their store. I told her that to put up a sign which indicates that the prescription was re-routed is an issue that you need to take up with store# 1214. To re-route a request would mean that the request has been rerouted and that you, store# 14398 is now responsible to have filled the requested. Re-routing the request would imply that the request was sent to store# 14398 and is being take care of. I was told that I would need to request prescriptions. She stated that she would request prescription refills and that I would need to wait 15 minutes.

This is the second time that I experienced this problem. Two other customers come into the store and are greeted with the same inadequate and condescending attitude. I requested to speak to a manager, however no manager responded to my request. I requested the contact information# for pharmacy complaints.

I called 1-800-WALGREENS. My call ref# is [protected]. I explained to the rep that I requested prescription refills and when I went to get them there was a sign that read:

Page#2

"This Pharmacy is temporary closed until January 6, 2022.
We are re-routing all proscriptions to

Duane Reade,
1352 First Avenue,
on the corner of 72nd and First Avenue.
[protected]
we appologize for the inconvenience"

While waiting at the pharmacy there is a line to the door, customers requesting refills and other customers are waiting for refills from store# 1214. A staff member from the back comes to the front area and announced that staff "should refrain from requesting that customer's wait for refills." I am in hear shot of his exchange with a co-worker. I ask him if he is the manager.

One staff member (gray haired older lady) was telling another staff member that "she does not get paid enough, " to deal with all of this. Another co-worker actual said to me that "I, " was the reason why there is a problem. I guess she was referring to the "waiting customers." It was her opinion that the "customer's that were asked to wait, " is the reason why there was a delay. I found that statement rather offending. The customers that were waiting were asked to wait, because of the note indication that the prescription refill request was "re-routed, " to store#14398. I got into a verbal confrontation with the staff member, in regarding to her comment that "this problem was my fault."

I waited from 3:35pm - 4:50pm.

Store# 14398, pharmacy has probably one of the worst "customer satisfaction." There is always a problem at this pharmacy. I do not think any of them realize that they do not have a monopoly on the services they provide. This is NYC, there is a pharmacy on every block. If do not want to assist the public, quit, get a job that does not require you to have any contact with the public/masses.

On some level I think that some of the staff members are ill equipped for the job, however that only any indication that the individual doing the hiring is ill equipped to select the appropriate staff for the appropriate position.

An example of the individual staff member that is truly ill equipped, a staff member that in my opinion might benefit from sensitive training is the staff member that accused me of being responsible for the delay, created by being ask to "wait." The staff member was overweight, middle age/senior, dark hair woman. She might be the woman who filled my prescription.

At about 4:50pm, I was called to pay for my purchase. My insurance is Aetna, Duane Reade/Walgreens is not my preferred pharmacy. I am only allowed a 30-day supply.

She or someone mess up on two of my prescriptions (Digoxin 0.125mg and Synthroid 0.05mg). I was able to catch the mistake, the two prescriptions were filled for a 90-day supply. I brought this to the attention of the check out staff and the Synthroid was corrected from a 90 supply to a 30 supply. The Digoxin 0.125mg was not corrected. She (person who filed the

Page#3

prescription, demeaning and blaming me, obviously was not paying attention and made the errors) was so busy finding fault with the customer's that were asked to wait.

I am not sure if the mistake was intentionally with forethought and malice. I had to wait an additional 10-15 minutes for this problem to be resolved. Even with the additional time I spent waiting for them to correct the prescription when I got home the Digoxin 0.125mg still had not been corrected.

I will make ever attempt to never request a refill from the Duane Reade/Walgreen pharmacy at 1352 First Avenue.

I work in the hospital and I know now why some patients have called and changed that pharmacy, siting problems with the pharmacy staff.

I do not believe that the staff should be placing blame on customers. The customers were directed to go to a pharmacy because there request for refills were "re-routed to another pharmacy". I do not understand., this is a Duane Reade/Walgreens Pharmacy problem, an internal problem, a problem that only can be solved with Duane Reade/Walgreen intervention.
Duane Reade/Walgreens store # 14398 and store# 1214, give all of you at Duane Reade/Walgreens a bad name and a bitter taste in my mouth.

Finally, I asked for a call back on my complaint# [protected], I have yet to here from anyone at
Duane Reade/Walgreens.

I guess this is just another example of the type of customer satisfaction one can expect from a Walgreen Pharmacy.

Christine Anne Connor
2110 First Avenue, #1703
New York, NY 10029
[protected]

cc: Walgreens Corporate Headquarters, 200 Wilmot Road, Deerfield, Il
60015

New York NY State Education Department Office of the Professions Division of Professional Licensing Services Pharmacy Unit 89 Washington Avenue Albany, New York [protected]-3817 ext. 250 Main Site: www.op.nysed.gov/pharm.htm Online Complaint Address: www.op.nysed.gov/opd.htm

The Walgreens pharmacy never answers there phone. The message says there are 3 callers ahead is you. I called every day for a week, finally on the last day I just stayed on the phone….3 hrs later it was still saying there are 3 callers ahead of you. Lie, lie, lie.
I would rate Walgreens Pharmacy as a -10.

The pharmacy never answers phone. Very bad service I'm switching to cvs

This is the SLOWEST pharmacy I have EVER been to. In line 15 minutes 3 people in front of me and no movement. Jan 6 2021
Randy Wilson [protected]

I am absolutely sure that this problem is coming from management to maximize profits from Walgreen's pharmacy store # 6666 in Prescott Valley Arizona. This just started about 3 weeks ago. Not only with me but also my wife's medication. We both have not requested the pharmacy to refill a prescription. The pharmacy is requesting prescription refills to our primary care doctors without contacting us. Then when we arrive at the pharmacy to pick up one prescription and one prescription only that we have requested they add in many more refills upon our arrival. How is this possible. When you arrive they ask your name, date of birth, and your current address. When this is completed you hand them your credit card and they add all of these other prescriptions on to your credit card. All of this is done without your knowledge you are getting all of these extra meds. This has to stop.

I went in to get a tetanus shot and people were lining up with their kids to get the covid shot.
I know everyone has their opinion about all the vaccines, but it has been proven that these vaccines are doing more harm then good. shot. My Complaint is that Walgreens has no second thought, no remorse, dies not care that they are killing children and people with this bio weapon.

Dropped off a prescription at 5:00 PM on 12/29/2021 at the drive thru, Attendent said it should be ready after 7:00PM. I told him I would pick it up tomorrow (12/30/2021). Went into the pharmacy at 6:15 PM on 12/30/2021 to pick up the prescription, waited over ten minutes at the counter while they tried to find it. They had not even filled the prescription or even started on it. I asked what was the hold up and said they had insurance problems. This is not the first time my wife's prescriptions have been filled here. If this behavior continues, I will file a complaint with the BBB, and then take our business else ware.

Thank You Walter Kraydich Jr & Brenda G. Kraydich

Rx#2104676
Walgreens #05017
3795 Tamiami Trl.
Punta Gorda, Fla. 33950

I have ADHD and my doctor electronically transfers my script for Adderall XR every month. Every time I had received the drug in the past, it was the generic approved by Shire. Last year, I noticed the pills had white beads inside instead of beige and when I took them, they didn't work as well. They were made by Mallinckrodt. Doing some research, I discovered I was not alone, and that Sandoz had picked up the approval. About 6 months ago, I requested over the phone my preference for Sandoz, after seeing the picture of the Mallinckrodt on my prescription notification. They obliged, but I had to wait for it. You'd think they would have noted on my records my preference for Sandoz, but, lo and behold, next month showed the same Mallonckrodt that was filled---a drug that doesn't work. Every month has been the same thing. BTW, the wait every time has been excruciating, because the executive function is the first thing to go without the pills. Especially getting it together to go out to pick them up---I have no car and, while they used to deliver for at least 10 years, they no longer will for me. I am all alone with nobody to help.

Walgreens at 3902 FM 762 Rosenberg, TX is very inefficient in the pharmacy department. Text are sent stating you have a prescription ready to pick up only to receive another text stating you need a refill. 99% of the time they cannot find the prescription my doctors office sent over electronically but you do not find out until you request a refill. So you have to contact your doctors office and every time they have the date and time it was sent to Walgreens. The workers do not go out of their way to be helpful. I will be transferring all of my prescriptions. I am done with Walgreens.

To whom it may concern I am complaining about the staff and the pharmacist he said his name was Yimmy Shih if he was being honest. I have moved my meds from the pharmacy on Mississippi and Peoria in Denver Col to the one On Illiff and Mississippi Denver Co 80014 they both have the worst service I have ever seen. Doctors send prescription to the pharmacy they hold them up saying what should not be done. I have been taking the same medication for 11 years and now the Pharmacy tech is telling me what I can't take, if my doctor sends something over there job is to feel it. Then they are the rudest people I have ever been with he told me I suggest you move your medicine to another Pharmacy I have been using Walgreens for over 30 years. I will now take my business to CVS Pharmacy where my job insurance says I should be filling at. I was being a loyal customer. I am a manager with Comcast if my agents ever spoke to a customer the way they spoke to me they would not have a job. I will be transferring my business to CVS there are a lot of unhappy people now with Walgreens I refused to pay all that money for such a poor customer experience. I 11 prescribe medication I will no longer allow Walgreens to have my business. By the way the pharmacy manager or worker hung up on me 12/29/2021
Thank you
Sandra Doughty
[protected]
[protected]@gmail.com

every month there is always a problem with prescription pick up, not once but every time. only one window is open and many times the pharmacy bars are down inside the store, so at least a 45 minute wait in the window pick up and still not happy with this service/ manager was surley and pompus/ i suggest the entire staff be fired and start new! ive used other wallgreen pharmacies in this town and never had a problem / how can this location be so inadequate. do yourselves a favour and get new management

So I pick this Walgreens pharmacy alma school road in Chandler Arizona. I picked them because they are close to my work. I work 12 hours a day and I have an infection severely painful infection and I go to the doctor and he sends over the prescription to them and no where in a any notes does it say I have to pick up my prescription by 5 pm. Because I would have been there before they close to get my medicine that's severely needed. Well I couldn't get it and now Im feeling distraught and sick because of my concern of my health issue so I ask for a store manager well low and behold no store manager to get me my meds even though Walgreens runs the pharmacy. Walgreens runs it. I could have gotten better service at Walmart. A big mistake seriously. I definitely will not keep them as my pharmacy they are out. I'll find somebody that cares about patients and won't make excuses of why they couldn't have gotten my medicine I'm sure sitting on the shelf in my name. Waiting to be picked up and paid for by me personally. By the way I'm paying for it no insurance
That's right no insurance. But I see how it is thanks for the crappy service. We will see how karma will replace this little issue.

Branch: West Mainstreet, Branford, CT 06405
I have been a long term customer and I am considering to change the pharmacy for having had several negative experiences since staff changed. Last example of today: On December 22 my doctor Dr. Slater called in important medication for me before the holiday because I had acute serious lab results of Diabetes 2 and very high triglycerides.
On December 23rd in the afternoon I was told that the doctor did not call in medication for me. Because of the holiday weekend I could not reach Dr. Slater anymore till Monday morning where he called in the medication the second time in my presence. Today on Tuesday, December 28th I was told again that no medication was called in for me. I insisted that this cannot be. After consultation with the pharmacist the lady serving me look into the box under P and found my medication. No apology, no excuse.
Dieter Parczany, Tel. [protected], [protected]@hotmail.com, 9 North Harbor Street, Branford, CT 06405, birth date: 6/27/1952