Wave Broadband

I have been experiencing continuous dropped internet and/or extremely slow internet within the last couple of weeks. I have had the modem automatically reset multiple times unsuccessfully and then finally talked to a human on Saturday, July 20th. He scheduled for a technician to come out to my house on Sunday, July 21st, then said he couldn't get one out till Wed, Jul 24th, anywhere from 8am - 8pm. As of right now, I cannot access any of the web sights I need. Due to this issue I am unable to get any of my work done at home. In attempting to speak to a customer service agent today, I've now been on hold for over 30 minute with no sign of a human being coming on the line to help me. This is absolutely ridiculous! The quality internet is horrid, so is the customer service!