Wayfair

Hello. I would like to escalate a complaint in regards my experience with Wayfair- i have been waiting weeks for my pool table which originally was going to be delivered with a dent which wasn't brought up to my attention. I talked to a supervisor Erica Specht who mentioned i would get my pool table Saturday 02/01. It is now Monday and have not received a courtesy call or my pool table.
Horrible experience so far and my daughters birthday relayed on this product. How can i tell my 10yr old her birthday party is not the same due to the lack of urgency provided by Wayfair.
i need resolution and communication as soon as possible. I would hate to take time out of my busy day to continue to escalate this situation.