Suddenlink Communications

An internet/cable line was ripped down by construction workers across the street. My neighborhood and surrounding neighborhoods have been impacted by this outage. The outage occurred last friday at 2pm. I was on the phone with "customer service" for seven hours. I was told something different by each representative that I spoke with. In case suddenlink is unaware, there is a pandemic going on. Internet is more crucial now than ever. We are working remotely, not to mention the distance learning that our children are trying to do. This is absolutely the worst experience with a company than I have ever had.. We are all at the mercy of suddenlink and cannot get any help.