Tempur-Pedic North America

Tried a Tempurpedic Cloud Elite in the store and found it very comfortable. Ordered directly from the company and it was not the same firmness as the one tried in the store. I sank almost 5 inches unlike the one in the store. Called Tempurpedic and they said that sometimes the feel in the store is not the same as in your home. They said there was nothing they could do about it. I feel that I should have been told this at the time of purchase and feel deceived.