Whirlpool

Tech id#897975 was suppose to come back today on 3/1/13 (Friday) between 8 a.m. to 12 p.m. to fix my refrigerator. I live 45 minutes away from my rental property where the appliance is. He never showed up. I called their office. They do not want to discuss what happened, only to reschedule! I am shocked that a company like this is in business. I hope Whirpool does not use them anymore. I see tons of complaints about this company on websites.