Hertz

Subject: Unpleasant Experience with Thrifty Car Rental - Request for Compensation and Dispute of Rental Charges

Dear Sir/Madam,

I am writing to express my deep disappointment and dissatisfaction with the recent car rental experience my family had with Thrifty Car Rental. The purpose of this letter is to formally dispute the rental charges and request compensation for the significant inconvenience and poor customer service we endured during our reservation on 8/11.

Despite having a reservation for 8 a.m., we were forced to wait for an unreasonably long period of 3 hours before our vehicle was finally made available. This delay not only disrupted our plans but also resulted in my missing an important program, which was a significant inconvenience and disappointment.

Moreover, the initial challenge we faced was the incorrect lot number provided. It took us over 10 minutes to locate an associate who could assist us, which was highly frustrating and unprofessional.

When we eventually received the vehicle, we found it to be inadequately maintained. It was neither cleaned to acceptable standards nor did it drive smoothly, raising safety concerns. To make matters worse, the key's battery was low, which added to our overall discomfort and inconvenience.

Upon returning the vehicle, we sought assistance from the manager on duty, but regrettably, the manager was unhelpful. Despite reaching out later, we have not received any response or assistance regarding our concerns.

Considering the numerous issues we encountered during our rental, I kindly request a complete review of the charges associated with our rental. Given the multiple inconveniences and the poor level of service we experienced, it is our belief that these charges should be waived.

Additionally, we are seeking compensation for the missed program and the time and effort we had to invest in resolving these issues. We believe that our concerns and requests are entirely justified considering the inadequate service provided by Thrifty Car Rental during our reservation.

We sincerely hope that Thrifty Car Rental values its customers and takes the necessary steps to rectify these issues promptly. I kindly request a response to this letter within [a reasonable timeframe] so that we can reach an amicable resolution to this matter.

Thank you for your attention to this serious issue, and I look forward to your prompt response.

Sincerely,

Yvonne

RR# [protected]

12/24/2020 I returned a car to hertz from a one day rental around 10:oo pm. The individual thoroughly inspected my car and sent my receipt via email for $235.07. A few minutes later I received a notification from my credit card that I was charged $638.07.

I contacted Hertz on 12/29/20, upon returning from vacation to inquire of the additional $400 and was advised it was a smoking fee. I did not smoke in the vehicle and was asked to understand their decision and was told there was nothing they could do and never received any receipt notifying me of this additional fee.

Also, I was previously advised from their customer center that a rental that is held over 24 hours is the valid time for cleaning the car. This car was confirmed as rented 4pm the next day and the second individual advised that if the car was held for more than 4 hours means it had to be cleaned.

If I return a car at 10pm, what is the likelihood of it being rented at 2am. There is no reason to substantiate a $400 claim.

I am a gold member and used to not have any problems, but this is too much for me. We are in times of Covid and to get this extra charge is very overwhelming for something that I didn't do. I don't smoke and did not smoke in the car.