Comcast / Xfinity

Came to my house to xchange defective remote young kid want to chack my equipment no experience just started cutting now things are screwed up all week trying to get comcast to fix they are just not listening ur only contact are prompts for t internet billing voice today they found the 1st guy cut the cable to the outlet comcast charged over 200 to install & shoved the cut end of the wire in box to hide 5 days 4 techs still not working right can't get anyone to climb pole & replace cable that was there working when they sent this kid here