Optimum

Was talked into new fiber wiring for optimum tv and internet was with a tech for 3 hours while he changed it out was told at the end of it we have a problem it will be fixed by our computer dept in a few hours then you can start using your service, well 8 hours later no service then I’m told it’s on the pole outside and we need 72 hours to fix it now I have to miss work to wait for a tech to fix it I want my pay I’ll miss that day reimbursed since if the tech was competent he would have checked the pole before he left

Pole ripped off was created by tropical storm Isais and a technician came out on Wednesday, August 12, 2020 who could not put a line in since the construction department at optimum has not put in a feeder on the new pole that was installed by Eversource.
Frontier was around yesterday but yet to see optimum 🤔

Please refer this message to the appropriate party who can ensure that this critical issue is resolved immediately

I have not had any optimum services since 8-4-20. To be precise, my neighbors are still without your services.

I understand that the technician has already put in a referral as critical to the construction team to take care of the issue at 110 Grabherr Road Thomaston CT, but when I call technical support's customer service team, they cannot give me a time frame as to when they will be coming out.

I am also expecting a credit from the time service was interrupted (8-4-20) until services are fully restored

Please note, when I made the initial appointment for the technician to come on August 12, 2020, I explained specifically that the pole was ripped in half and that Eversource put a replacement up. That rep should have known and taken the required steps in a situation like this one in order to give proper customer service

I am very dissatisfied.

Damary Mitchell