Homary

Received Smart Toilet and it is damaged/broken. Homary is only offering a 20% refund and says return shipping is too expensive and will eat into their profits. Their 'bottom line profit' is not my problem. I have called 4 times and requested a full refund. I need help with this company who refuses to provide a refund to a damaged/broken/unusable product.

Here is their response:

After we checked the previous email, we could see that there are some defective parts on item #J021123-US-ALO.

The item has been damaged during logistics and transportation, possibly due to a collision or squeeze. As it turns out, we have no control over these incidents.

Your order has traveled a long way from the supplier. In addition, international shipping is very time-consuming and laborious. As you could imagine, we only keep a tiny profit on your order, and it's a pretty heavy and complicated procedure if you need to return it.

After we check the photos, we could see that the “cracks”, which would not lose its function. For the outlook, we highly appreciate it if you could accept a partial refund, which might help you resolve the problem.

Regarding this inconvenience you've experienced, we're wondering if there is any possibility to allow us to compensate a 20% refund to your original payment if you could kindly keep it for use.