Pizza Hut

We order 2 pan pizza veg they said 20 min. We went to pick up we got eat home when open the box it's hand toasted and they charge extra for pan, we took back to pizza hut they are not accept what they made and they said this is the pan pizza. If we make an other one it's same and no sorry, no refund, no manager. My kid not happy , now what can we do. They do not know how to behave at all!