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Universal Studios review: Ticket was chared 2 times and no one deal with the satuation

yuanyuan zhu of US

May 14, 2026 8:27 pm UTC

Verified customer

Featured review

I would like to explain what happened in detail.

On April 21, I purchased three Universal Studios Hollywood annual passes (California Neighbor Pass, $179 per person) for the following individuals:

[redacted]

Initially, I attempted to pay using Apple Pay with 2528. However, after submitting the payment, no tickets were issued and the transaction remained in pending status.

Because the tickets were not issued, I made a second payment using my Chase Bank account ending in 4139. This payment was processed successfully, and I immediately received the three annual passes.
please refund to 2528, beacuse charge me 2 times
These annual passes are issued under specific names and are non-transferable. Since all tickets are registered to the following three individuals, it should be clear that this was a duplicate charge.

Desired outcome: please refund to me because charge me 2 times

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