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Trip.com review: Trip.com

Ekaterina12 of US

May 01, 2026 5:51 am UTC

Verified customer

Featured review

On April 16th, the airline canceled the flight.
On April 20th, I received an official confirmation and vouchers. I filled out a refund form.
On April 23rd, the airline transferred the funds, and on April 25th, the money for the prepaid seats was credited to my card. The money for the tickets should have been credited to my trip.com card at the same time.
The airline is stalling and refusing to issue a refund, citing that they are still processing the cancellations and are trying to contact them, but they are not responding.
However, I have no problem receiving responses from Air Arabia: they respond to WhatsApp, calls, and emails. I send all the evidence to trip.com, but they still insist they need a response from the airline, even though the money has been in their account for a week. But that's not proof for them.
Don't contact this company if you have any problems—they won't help.

Desired outcome: Полный возврат средств

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Trip.com Contacts

Trip.com phone numbers

+1 (833) 896-0077

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United States

1800 861 122

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Australia

8800 707 3735

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Russia

1800 012 276

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Thailand

+44 113 868 8886

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United Kingdom

+30 211 198 8711

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Greece

+33 800 908 946

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France

+49 800 100 6883

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Germany

+39 800 597 104

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Italy

+31 800 020 1765

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Netherlands

+48 222 235 188

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Poland

+34 900 866 918

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Spain

+90 850 390 2959

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Turkey

+86 212 226 8881

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China

+852 30 699 966

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Hong Kong

+62 213 972 2155

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Indonesia

+81 120 925 780

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Japan

+60 392 128 212

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Malaysia

+65 68 182 868

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Singapore

+82 16 660 060

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South Korea

+886 277 039 088

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Taiwan

+84 244 458 1784

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Vietnam

+55 113 957 9177

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Brazil

More phone numbers

Trip.com emails

en_support@trip.com

100%
Confidence score: 100%

Support

Trip.com address

Building 16, Sky Soho, 968 Jinzhong Road, Shanghai, 200335, China

Trip.com social media
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May 05, 2026
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