TopResume

Hi, We are sorry that you are unhappy with our service. The delays and incorrect edits that you encountered should never have happened. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service. We guarantee our work and will rewrite it for you if you are not satisfied.

Please feel free to contact us if you have any further questions or concerns. You can direct message us on Facebook, call us on our toll free line at [protected], or email us at support@topresume.com.

Hi Ken, We're sorry to hear of this technical issue. However, we take all feedback seriously and we can assure you that we are in no way a fraudulent company.
If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

Yep - scammers

Hi there, We are sorry that you are unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service. If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

They did similar to me too. Really sad that all their reviews online are fabrications - notice all the users only have 1 review that claim how wonderful this service is? They probably pay their employees to set up fake accounts and post fake reviews. Horrible service.

Hi Avi, We are so sorry to hear of the delays you experienced, and that you were ultimately unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it and providing great customer service.
If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

Hi Kylie, We are so sorry to hear that you never received your resume and cover letter. We want to make sure you get taken care of as soon as possible with either a rewrite or a refund. You can either contact us with a direct message on our Facebook page, call us on our toll free line at [protected], or you can also contact us by sending an email to support@topresume.com and we'll get you taken care of right away.

Their service is terrible and not professional.

Hi Adam, We are sorry that you are unhappy with our service. We strive to ensure 100% consistency and when one of our customers is not happy, we are committed to fixing it. Your resume should not have had these errors in it and we'd like to make it right. If you could send us your contact information in a direct message on Facebook, call us on our toll free line at [protected], or send us an email to support@topresume.com, we'll get this matter taken care of right away.

My experience with topresume.com company has done nothing but add additional stress. I was expecting a professionally written resume that would be 2x more interviews within 60 days, guaranteed. It's been more than 60 days and not only have you not delivered on not delivered on their promises but I still do not have working resume.

There is no personal interaction, the writers do not reach out in anyway but a cookie cutter copy and past format emails communication. The second writer asked for no additional information. There were grammatical errors, it was not proof read having duplicate dates for the same role, there were made up statements about my sales performance, the accounts I worked with were modified to only internet accounts, the formatting and headers don't work.

It would take me hours to go through and edit the revision to have remotely close to a working document. All you have done is complicate this process for.

I have no interest in working with your group further. I am not sure who you have writing for you but you need to step up your game.

They don't have "professional writers" - what a load of baloney. The only thing this company is dedicated to is taking your money and giving you a mediocre (at best) product that the high school kid down the street could have spliced together. Horrible service and hilarious how they always comment back about wanting to fix the situation but I bet 99.9% of the time the persons are still unsatisfied after they try to remedy whatever lack of service they provided.

Hi Kratos, We are sorry that you are unhappy with our service.
We can assure you that all of our professional resume writers are dedicated to writing their clients’ resumes and would never copy and paste a customer’s resume.
If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

Hi, We are sorry that you are unhappy with our service and had difficulty with your writer, this should absolutely not have been the case.
If you wish to speak with a customer support rep about this matter further, please feel free to contact us. You can call us on our toll free line at [protected]. You can also contact us by sending an email to support@topresume.com.

I placed my order on 3/31 and I didnt get my first draft until 4/15. They said it would be 1-2 days to get the second draft and I still have not received it. I have sent them messages almost every day this week and heard nothing back. It is almost a month since I ordered, this is not an acceptable timeline.

I am not even sure these are the right names. Katie, Megan it Isaac A.
For my experience I wouldn't be surprised it is a scam and we have been conned by these people.

Hi there, We are sorry that you are unhappy with our service and your rewritten resume. We'd like to get this sorted out. If you could send us your contact information in a direct message on Facebook, call us on our toll free line at [protected], or send us an email to support@topresume.com, we'll get this matter taken care of right away.

Unfortunately, Katie made the mistake of attempting to "review" a plaintiff attorney's resume and send him (me) a worthless, generic reply before illegally billing me $39.95 without my consent, approval, or knowledge.

It is my hope that you will use the following refund demand letter to ensure your reimbursement for TopResume's charge; incidentally, this charge could amount to a lot of different violations, including the possibility of fraudulent inducement and theft by deception. BTW, I am not Eric Cartman, I just adopted his otherwise likely strategy :)

PLEASE take action. I hope this helps:

Hi Katie: I am writing to thank you for your critique of my resume and to demand an immediate refund, in full, of the unexpected fee of $39.95 against my checking account from TopResume ("Company).

First, please know that, even if a fee notice were somehow provided to me, that the company's notice is incontrovertibly deliberate in its attempt to mislead the customer into trusting that the company legitimately offered a "free" critique as the company advertised before and throughout my signup process.

As you should know, State-level law and case precedence are irrelevant concerning the Court's view that unintentional false advertising is grounds for liability for interstate fraud and that deliberate deceptions is grounds for interstate fraud, deceptive advertising, and theft by trick.
The Company should be aware that I have already briefed and transmitted documentation of this incident to my former supervising attorney and that we are prepared to submit a pleading charging you with the above-identified charges, in addition to saturating your clients and the Internet with a summary of your deception for financial gain, as well as a report and complaint to the Attorney General's office as a proactive measure in case a civil charge against you fails.

Please advise the Company to contact me directly at XXX no later than 12:00 p.m. (X), January (X), 201(X). As a preliminary matter, please rest assured that a simple refund will not suffice in this case.

I have copied my attorney on this email and we anticipate hearing from the Company tomorrow morning in order to attempt to informally resolve this matter. Finally, I have notified the Office of the Attorney General for the State of Maryland and notified the Deputy Prosecutor's division of my suspended complaint, which will only be withdrawn subsequent to execution of an acceptable and fair settlement.

Sincerely,

Eric Cartman
Eric Cartman, Attorney Pro Se
South Park, CO
American Bar Association Member #[protected]

Hello: I just discovered a $39.95 unauthorized fee following Katie (now "Warren")'s "review". As a litigation attorney, I thought it may help you to read my response and that it may amuse you to read my review of Katie's review.

PLEASE FOLLOW MY EXAMPLE AND TAKE ACTION. These people aren't just thieves, they're human DNA of such toxic quality intelligence genes that it's kind of scary. (I edited my response and made it a generic response from South Park's Eric Cartman, who grew up and is job hunting with an MBA.

RESPONSE AND CRITIQUE TO HER REVIEW:
Hi Katie: I am writing to thank you for your critique of my resume and to demand an immediate refund, in full, of the unexpected fee of $39.95 against my checking account from TopResume ("Company).
First, please know that, even if a fee notice were somehow provided to me, that the company's notice is incontrovertibly deliberate in its attempt to mislead the customer into trusting that the company legitimately offered a "free" critique as the company advertised before and throughout my signup process.
As you should know, State-level law and case precedence are irrelevant concerning the Court's view that unintentional false advertising is grounds for liability for interstate fraud and that deliberate deceptions is grounds for interstate fraud, deceptive advertising, and theft by trick.
The Company should be aware that I have already briefed and transmitted documentation of this incident to my former supervising attorney and that we are prepared to submit a pleading charging you with the above-identified charges, in addition to saturating your clients and the Internet with a summary of your deception for financial gain, as well as a report and complaint to the Attorney General's office as a proactive measure in case a civil charge against you fails.
Please advise the Company to contact me directly at XXX no later than 12:00 p.m. (X), January (X), 201(X). As a preliminary matter, please rest assured that a simple refund will not suffice in this case.
I have copied my attorney on this email and we anticipate hearing from the Company tomorrow morning in order to attempt to informally resolve this matter. Finally, I have notified the Office of the Attorney General for the State of Maryland and notified the Deputy Prosecutor's division of my suspended complaint, which will only be withdrawn subsequent to execution of an acceptable and fair settlement.

Sincerely,

Eric Cartman
Eric Cartman, Attorney Pro Se
American Bar Association Member #[protected]
______________________________________________________________________________
Hi Cartman:
This free resume evaluation
STOP RIGHT THERE. YOU JUST CHARGED ME $39.85 TO READ WHAT LIES UNDERNEATH.

(this evaluation) is intended to give you an honest, straightforward assessment with some suggestions to help in your job search. I personally review hundreds of resumes each month so I'm able to provide insight into how you compare to other job seekers.
NO, YOU DON’T. YOU JUST SEND OUT GENERIC ADVICE EMAIILS AND BILL ALL THOSE UNEMPLOYED PEOPLE WHO NOW HAVE NO MONEY ALONG WITH NO INCOME.

Visual Presentation and Organization
We’ve all been told that looks don’t matter as much as substance, but in the case of your resume this just isn’t true.
SO THE FONT I USED IS MORE IMPORTANT THAN THE FACT THAT I HAVE AN MBA…

I found your design to be visually uneven. The appearance is not polished, and it doesn’t say "high potential" as your experience suggests.
I HAVE BEEN POLISHING IT FOR OVER A YEAR AND THE FIRST THING IT SAYS IS THAT I HAVE PROVEN A HIGH POTENTIAL BY GENERATING 21% TO A SMALL COMPANY’S ANNUAL REVENUE.

Remember that your resume is your marketing tool.
YOU DON’T SAY! I THOUGHT IT WAS MY SUIT, MY COLOGNE, AND MY LOOKS. AND THE RENTED PORSCHE I DROVE UP IN.

It’s the first impression a potential employer has of you.
I THOUGHT THEY USED A CRYSTAL BALL AND THAT CREEPY CHICK WITH AN UNFORGETTABLE RACK FROM PARANORMAL ACTIVITY TO CHECK ME OUT WHILE I WAS ASLEEP!

You should consider using bullet points to increase the impact to the employer.
THAT’S WHY I USED BULLET POINTS!

If they see too many long sections of text, they might find it difficult to zero in on the most important information. Size and type of bullets are also a consideration. Although seemingly minor, visual impact of a resume is the key to ensuring that an employer reads it thoroughly.
I THINK MY TEACHER TAUGHT ME THAT IN 5TH GRADE WHEN WE DID A RESUME AND JOB APPLICATION ASSIGNMENT FOR A VERY CHARITABLE FIRM WHO AGREED TO PLAY ALONG. I ASSUMED IT WAS STANDARD CURRICULUM BACK THEN AND IT COULD NOT POSSIBLY BE THE CASE THAT IT’S STILL BEING TAUGHT.

Resume Writing
Your resume doesn't include a summary section
IT CONTAINS A 45-WORD INTRODUCTION OF MY CAREER HISTORY AND ACHIEVEMENTS ALONG WITH MY HIGHEST DEGREE. AS FOR A SUMMARY SECTION, EVERYONE BESIDES KATIE KNOWS THAT REPETITION ON A RESUME IS THE WORST THING YOU CAN DO. PLUS, MY RESUME INCLUDES A PROFILE STATEMENT RIGHT BENEATH MY NAME.

The key component to compel the hiring manager to keep reading. The career summary content should provide hiring managers with a brief, yet detailed synopsis of what you bring to the table.
THE KEY COMPONENT WAS TO GET THEM TO FORGET ABOUT THE TRASH CAN AND JUST WALK IT OVER TO THE SHREDDER. PLUS, IT CONTAINS A BRIEF AND DETAILED SYNOPSIS AND

The purpose of this section is to define you as a professional and cover those areas most relevant to your career level and job target.
OH. I THOUGHT IT WAS TO ENSURE THAT I REMAIN UNEMPLOYED.

It may not seem obvious, but a regular review of every word and sentence in your resume is a good idea.
SO I WAS RIGHT TO USE SPELL CHECK. HAD YOU NOT TOLD ME THAT, I WOULD NEVER HAVE GUESSED THAT ASKING SOMEONE TO REVIEW IT WOULD BE A GOOD IDEA.

Hiring managers are looking for an excuse to eliminate you as a candidate. You may not be able to see awkward phrases and grammatical errors if you've already spent a lot of time with your own resume.
AND YOU OBVIOUSLY CANNOT READ THE WORD “GARBAGE” THAT YOUR AUDIENCE SEES RIGHT ON TOP OF YOUR TEXT.