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The Boots Company

The Boots Company review: Online ordering

C
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3:09 pm UTC
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I have tried to place an online order 4 times today using 3 different cards. I get a message back saying the order has been cancelled. So I start again using a different debit card. But my backet is EMPTY! Complaint number 1. I wasted 1 & Half hours selecting items for that order. I tried this 3 more times and each time it said that me order had failed and my basket was emptied so 8 minutes later, Complaint NUmber 2, when I found how to make a comlpaint, I called the number given. Complaint Number 3, the person on the end of the line couldnt tell me why this had happened and said I have to wait 3! days! before I can try and make another order. He didn't know why. He said when the 3 days had [passed I can try but not be logged in and try making the order as Guest. He didnt know why. Are Boots trying to go Bust?

Desired outcome: Compensation for my time. £50 per hour.

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  1. The Boots Company Contacts

  2. The Boots Company phone numbers
    +44 345 070 8090
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    Store & Pharmacy Enquiries
    +44 345 609 0055
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    Boots.com Enquiries
    +44 345 125 3752
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    Contact Lens Reward Scheme Membership
    +44 345 124 4545
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    +44 345 121 9040
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    Online Pharmacy Services
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  3. The Boots Company emails
  4. The Boots Company address
    Third Floor Page House, 40 East Street, Epsom, Surrey, United Kingdom
  5. The Boots Company social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 05, 2026
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The Boots Company Category
The Boots Company is ranked 6 among 43 companies in the Photo Services category
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