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Had to go away with an empty stomach!
I was in a group of ten that wanted to try your new restaurant. I have been to other Taxes Roadhouse restaurants and was thrilled when you opened in the area, but I was very disappointed with our service last night - January 18th.
Understanding that we had a large group we used your call ahead option.
We called the restaurant at approximately 4:55 for a 6:00 pm arrival time.
We were told that we could experience an additional wait time when we arrived. We were ok with that. At approximately 6:30, our pager/name was called and the hostess informed us it would be 5 minutes.
Again, not a problem. 5 minutes turned into 10 which turned into 20.
We approached the hostess again wanting to know what the hold-up was.
We were told the group occupying "our" table was chatting and as soon as they left we would be seated. After an additional 10 minutes - we were told the same thing. My main problem was, we informed the hostess that our group would split up in order to get us in. There were several groups of 5 that came in after us and were seated before us -- why were we not seated first when we said we would split up? When we pondered this to the hostess we were told that was "our" table and they were waiting for it to become vacant. What I don't understand was when we told the hostess we would be split up why we were not seated but rather bound to the original table assignment.
We ended up leaving without eating after waiting 1.5 hours in the store (total of 2.5 hours including phone in time). So because you wouldn't assign us a different table you lost the business of 10 people last night (18 January). I really wanted to try your restaurant and food, and I was very disappointed to go away with an empty stomach.
The complaint has been investigated and resolved to the customer’s satisfaction.
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About Texas Roadhouse
One of the things that sets Texas Roadhouse apart from other restaurants is its commitment to providing high-quality, fresh ingredients. All of their steaks are hand-cut daily and their ribs are slow-cooked to perfection. In addition to their signature dishes, Texas Roadhouse also offers a variety of other menu items, including burgers, salads, and seafood.
Another thing that customers love about Texas Roadhouse is the lively, fun atmosphere. The restaurant is known for its upbeat country music, line dancing, and friendly staff. It's the perfect place to go with friends or family for a casual night out.
Texas Roadhouse also offers a variety of specials and promotions throughout the year, including their famous Early Dine menu, which features discounted prices on select menu items from 4-6pm on weekdays. They also have a loyalty program called the Texas Roadhouse VIP Club, which rewards members with exclusive offers and discounts.
Overall, Texas Roadhouse is a beloved restaurant chain that has built a loyal following thanks to its delicious food, fun atmosphere, and commitment to quality. Whether you're in the mood for a juicy steak or just want to enjoy a night out with friends, Texas Roadhouse is the perfect destination.
Overview of Texas Roadhouse complaint handling
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Texas Roadhouse contacts
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Texas Roadhouse phone numbers+1 (800) 839-7623+1 (800) 839-7623Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 0 0 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 0 0 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone numberCustomer Service
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Texas Roadhouse emailsusers@texasroadhouse.com100%Confidence score: 100%Support
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Texas Roadhouse address6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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Your playlist needs to change. I hear the same songs every single time I come in (3-4 times/week). It gets old. Like, Shania every day at 5:28. Do better, corporate.
I keep coming back because the bar tenders and managers are great people. But, I am, as well as others that I meet here are tired of your playlist. You will lose our $500/week.
The music is so loud you can’t have a conversation with the person your dining with [protected] food was great but couldn’t enjoy the meal and conversation.way to loud
I don't have a complaint.I have a positive review.BRITT was me & my husband ‘s server. She was amazing, smiling, friendly, cheerful, everything you could ask for a waitress The food was excellent. 11/ 18/19
Placed a to go order earlier today. I ordered a medium rare prime rib. I received a well done rib eye (no aujus). I couldn't get past a prime rib that was tough and hard for me to chew
I called the restaurant and explained my situation 3 times. Each time I was disconnected. I felt disrespected being hung up on My prime rib is over cooked and tuff
My steak was brunt I told the manger it looked like he was having a bad day he told me he would remake the the steak I literally waited over 45 minutes so I left without it I asked for refund but they were taking all day it was crowd in
My wife and I had the same meal with a few exceptions different dressing & load BP When we got home both of us were violently ill, from both ends on our 15 year anniversary. Called and was offered nothing, they try to blame it on what I had for breakfast. We didn't eat the same thing for breakfast but we both got sick 20 minutes after eating TR
Ordered curbside take out last night ask for my steak kabobs to be well done since I'm 7 months pregnant and what did I get red, sick isn't the word. Also got the filet steak for my boyfriend same thing very red
Orders well done steak is barley cooked them messed up my sampler order and said they nolonger had potato skins but someone a table away was eatin them
Started working trainer was so nasty and ignorant treated me terrible called me old. I'm 57 that's not old would never recommend for work. Was told its team work we are family my [censored].My son worked here they talked crap on him as well management needs replaced .They need to be managers not their best friends. Terrible place to work.
Service was bad ordered a onion did not get it did not get one last time I came the waitress was not very good had to wait 15 minutes to get something to drink this is been a ongoing thing