CB Telecommunications Telkom SA SOC Mobile sim swap - number cancelled

Telkom SA SOC review: Mobile sim swap - number cancelled

Nhlamulo N of Johannesburg, ZA

Mar 16, 2024 7:08 am EDT

Verified customer

Featured review

I had a contract with telkom, for the past 6years or so, on the last few months of my last renewal, I was hit with financial constraints causing a default on my payments with telkom, I was then unable to use my number - which caused it to be inactive for more than 3 months.

I was able to recover from my financial turmoil - and now have paid of the amounts I was owing to telkom.

I am now trying to recover my number and do a sim swap - firstly I called telkom to get details of my balance, and was told that - I will be able to do a swim swap once my balance was settled - on the same day I was sent details to make a payment, I did that (13 march 2024) - I then called this morning (16 march 2024) - to confirm if the account was not settled - it was confirmed that it has been settled - I need to go to the store to be able to do a sim swap. (the agent's name was mbali)

I then went to telkom fourways mall to do a sim swap - the assistant told me that my number is cancelled and I will not be able to get it back. (there is nothing I can do). Nb* the number is not allocated to anyone (but I still cannot get it back).

The number is very important to me as I have been using it for years - all of my accounts are linked to that number - and more important information that I need. I am now stuck because of this situation.

I do not understand how a number that was linked to a contract - could be just cancelled without any sort of notification - while there was still outstanding payments that need to be settled.

I need my number back

Desired outcome: Getting My Number Back

Confidential Information Hidden: This section contains confidential information visible to verified Telkom SA SOC representatives only. If you are affiliated with Telkom SA SOC, please claim your business to access these details.

Telkom SA SOC - Accounts department 57

Resolved

Telkom SA SOC - Service not just serious it is ridiculous! 114

Telkom SA SOC - billing and debiting issues - exorbitant charges 5

Telkom SA SOC - connection 3g flla wifi phone 2

Telkom SA SOC - overcharging me, can't get telkom to rectify their mistake on my invoice 1

Telkom SA SOC - Cancellation of contract not processed

Telkom SA SOC - landline not activated after 12 phone calls

Telkom SA SOC - telkom line faulty in over a year

Telkom SA SOC - impossible to cancel

Telkom SA SOC - wrong billing for no data.

View all Telkom SA SOC reviews and complaints

Previous review Next review

0 comments

Add a comment

Telkom SA SOC contacts

Telkom SA SOC phone numbers

+27 123 112 186
+27 123 112 186

Click up if you have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number 633 633 users reported that they have successfully reached Telkom SA SOC by calling +27 123 112 186 phone number Click down if you have unsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number 401 401 users reported that they have UNsuccessfully reached Telkom SA SOC by calling +27 123 112 186 phone number