T-Mobile USA review: T-Mobile ( 1 comment)

On 12/31/25 I ordered two I-Phones from T-Mobile which I received in a week or so. In the meantime I decided since we are on a limited income (Social Security) I should return the phones due to budgeting issues. The phones were returned with no problem. However, it seems charges were being accumulated for T-Mobile services which we never received. We were never connected to T-Mobile’s cell service. We were never disconnected from our current carrier (Spectrum). I should not have to pay for a service I was never connected to.

T-Mobile owes me $83.91. This is a basic breakdown:
1/2 I was charged: $123.60
1/22 I was charged: $306.65
3/6 Credit card credit: -$123.60
4/3 T-Mobile refund: -$222.74
Refund still due: $83.91

In addition T-Mobile billed me:
$123.60 for "Late Payment Due”
$25.00 for a “One Time Charge” for "Insufficient Funds”

Below you will find a detailed timetable showing my attempts to rectify this with T-Mobile to no avail. I have spent seven hours on phone calls with T-Mobile and they promise but they do not deliver. I asked repeatedly for confirmation emails about our conversations and they refused every time.

1/2 I was charged $123.60.

1/22 I was charged $306.65.

1/26 I called and "Mike" said all charges would be fully refunded by 2/3 with an "Internet Card”.
(57 minutes call time)

2/4 I didn't receive the refund on 2/3 as promised so I called and "Sky" said $123.60 would be refunded within 10 days and the remainder would be refunded in two billing cycles.
(24 minutes call time)

3/4 I called again. When I asked to talk to a supervisor the call was disconnected.
(66 minutes call time)

3/6 I filed a dispute for the $123.60 charge with the credit card company.

4/1 I called and was told to "Wait for the bank".
The credit card company finalized their research and officially
refunded the $123.60 disputed charge.
(97 minutes call time)

4/2 I called and was told I would receive the remainder of the refund
of $83.61 in one to three business days.
I was given Escalation #[protected]
(13 minutes call time)

4/3 I was credited $222.74 by T-Mobile.

4/23 I was told I would have the remaining $83.91 refund in 24 hours.
(14 minutes call time)

4/25 I received a late notice for $123.60. When I called I was told the refund is "pending" and I needed to wait 24 hours to receive it. When I asked to talk to a supervisor the call was disconnected.
(79 minutes call time)

4/27 I was told I would have the refund in 48 hours and they would call me about it beforehand. I have no record of the call. I was also told they tried to call before about the refund but I didn't answer. I checked my records. I never received a call.
I was told the Caller ID would say "[protected]".
I was given Escalation #[protected]
(43 minutes call time)

5/2 I received a bill dated 5/2 for $148.60 for:
"LATE PAYMENT DUE" of $123.60
“ONE TIME CHARGE" of $25.00 for "INSUFFICIENT FUNDS"

5/5 I talked to "Tony" and he said the case is at the highest escalation point and the account would be corrected by Monday 5/11/26.
(25 minutes call time)

I never received the refund. In addition, they have billed me an extra $123.60 and another $25.00. Any help you can provide in processing my refund and stopping T-Mobile from harassing me with bills I don’t owe would be greatly appreciated