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Specsavers Optical Group Reviews and Complaints

Specsavers Optical Group review: Complaint answered by the manager I complained about ( 1 comment)

Lynzey Chapman of US

May 27, 2026 5:03 pm UTC

Verified customer

Review updated: May 28, 2026

Featured review

I was spoken to awfully by a manager at SpecSavers after raising concerns. The manager also used my neurodiversity to make a point and out right lied about having the same neuro diverse conditions. When I complained in writing about this treatment. The manager I was complaining about wrote the response to my complaint and continued to outright lie about the interactions. Why would any company not investigate a complaint - how is it ok to let the person you complained about respond. The response was exactly the same as our first interaction with no accountability

Recommendation: Don't bother, if you want to feel safe when things go wrong SpecSavers is not the place

1 comments

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I. Daugherty

1 complaint

1 comments

I. Daugherty

May 28, 2026 9:56 am UTC

Verified customer

That's beyond unacceptable — the fact that they let the person you complained about respond to your own complaint is just... wrong. And using your neurodiversity against you? That's a whole new level of cruel. I'm so sorry you went through that. You deserve to be heard by someone who actually listens. Don't let them gaslight you. Your experience is valid.

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Specsavers Optical Group Contacts

Specsavers Optical Group phone numbers

+44 345 2020 241

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Whiteley, UK

+44 238 062 5625

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Southampton, UK

+44 156 273 3920

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Kidderminster, UK

+44 115 933 0500

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Nottingham, UK

+44 169 555 4200

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Skelmersdale, UK

+44 156 677 1888

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Cornwall, UK

+45 96 325 000

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Denmark

+358 102 184 381

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Finland

+31 356 288 311

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Netherlands

+27 860 105 405

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South Africa

+46 844 680 245

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Sweden

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Specsavers Optical Group emails

customerservice@specsavers.co.uk

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Support

Specsavers Optical Group address

La Villiaze, St. Andrews, Guernsey, England, Hampshire, GY68YP, United Kingdom

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May 28, 2026
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