Sealtest / Agropur Dairy Cooperative review: Agropur 1% milk - 1 liter bottle

I purchased two bottles of the Agropur 1% milk in the 1 liter plastic bottles, at the beginning of June 2023. When I took them out of the cloth shopping bag (along with other groceries), I saw milk all over the bottom of the bag. The bottle neck was compromised and the inner seal was detached and the milk spilled out of the gap. I found milk had dribbled over the trunk carpet of my Honda CRV and had left a trail over the carpet and hardwood flooring leading from the front door to the kitchen. When I called Agropur customer service, they said they would send some coupons in the mail but took no responsibility for the cleaning of the carpets. Their attitude was somewhat blasé. No coupons were received.

I wrote a letter dated June 15th, 2023 to the CEO of Agropur. The letter was never answered. In the middle of September, I called Agropur to follow-up. The administrative assistant to the CEO confirmed that the letter had indeed been received but went unanswered. They confirmed that coupons were mailed shortly after the initial complaint but offered no compensation for carpet cleaning.

To date, no coupons have been received so I the assumption is that no coupons were mailed. This is consistent with the lackadaisical attitude of the company.

I find it reprehensible that a company the size of SealTest/Agropur will take no responsibility for damage caused by their defective packaging. As a lone consumer, I can protest through social media and moving forward, boycott all products offered by this company. Thankfully, there are alternatives.